PCCaseGear Reviews 

653
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the speedy and reliable delivery service, noting that products arrive quickly and are well-packaged to prevent damage. Many people appreciate the competitive pricing and the extensive range of products available, making it easy to find what they need. The overall service, including fast dispatch and helpful staff, is frequently highlighted as excellent, leading to smooth transactions and positive outcomes. However, some customers experienced issues with shipping costs, finding them expensive, or noted delays and incorrect routing of their parcels. A few people also mentioned receiving products with minor defects or insufficient packaging for returns, which led to frustration and inconvenience.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast dispatch... See more

Product

People report positive experiences with product, often highlighting the excellent quality and condition of... See more

Service

Reviewers mention positive feedback about service, highlighting it as fast, efficient, and reliable.... See more

Price

Reviewers highlight positive aspects of price, with many finding competitive pricing and good value.... See more

Order

Users describe positive interactions with order, frequently highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi thank you for my parcel but I’m sorry to say I couldn’t get my new i7 cpu to work on my computer I upgraded the bios before I put the i7 cpu in couple of months back since put my old i5 cpu back at... See more

Rated 5 out of 5 stars

Just grabbed an amazing deal during their Christmas Sale and couldn’t be happier! The website was super easy to use, customer service was friendly, and my order arrived lightning fast – just in time... See more

Rated 5 out of 5 stars

From ordering to dispatch was only a few days, and delivery (4,000km non express) took just on a week. The system was extremely well packed, both externally and internally and all the cables w... See more

Rated 5 out of 5 stars

Great range, pricing and speedy delivery options. I have been buying almost every tech item I need from PCCG for decades and have never had an issue with purchases from full gaming rigs or chairs t... See more


Company details

  1. Computer Store
  2. Computer Accessories Store

Written by the company

The ultimate destination for PC Gamers & Enthusiasts - Winner of Best Retailer & PC Builder.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

653 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(653)

144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These guys are awesome

These guys are awesome. Fast delivery (Even interstate), competitive pricing and great customer service. I would definitely buy from them again.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent build quality

Excellent build quality, great communication and fast shipping. Ordered on Saturday night received product Tuesday. Will continue to shop with pccasegear

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Safe, fast, reliable.

I've been dealing with PCCG for 15 yrs & over 56 orders, it is always the same. fast action, fast & safe delivery, every time. Nothing has ever gone astray in any way, 100% confidence.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing deals

Just grabbed an amazing deal during their Christmas Sale and couldn’t be happier! The website was super easy to use, customer service was friendly, and my order arrived lightning fast – just in time for the holidays!
If you’re looking for great prices, reliable service, and speedy delivery, check out this store before the festive deals end!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Support and the Warranty Team!

Customer Support and the Warranty Team were fantastic in responding and helping arrange and return of a damage case during transit. They were honest and quick to provide a resolution to my issue, and the return was processed and refund provided in a timely manner.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

PCCG continues to be reliable and solid for gaming PCs

I purchased a ready-to-ship gaming PC from a competitor, and was force to send it back because of defects out of the box. I then received a second PC from that company that also had the same defect. I sent that one back after 3 weeks of troubleshooting and waiting. In the time it took for that second PC to return to sender and to process my refund, I had found, ordered, communicated with the PCCG sales team, and received my new gaming PC and had it up and running with no dramas. Very impressed with the testing and quality control, notably that the motherboard was running the latest update (neither PCs from the competitor were and I was told to do that as troubleshooting).
I’ll know next time to just stick with the reliable and trusted brand.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Fast shipping. Asked additional advice on purchasing new PSU, with quick reply. Will continue purchasing the parts from this business.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

The speed and support from pc case gear…

The speed and support from pc case gear is main reason I keep coming back. So happy with latest purchase when I needed to make changes and time was very tight on my end. Outstanding and website is very easy to use Thankyou.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Best Online PC Store

Great range, pricing and speedy delivery options.

I have been buying almost every tech item I need from PCCG for decades and have never had an issue with purchases from full gaming rigs or chairs to a single USB Storage device.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

An excellent new custom system.

From ordering to dispatch was only a few days, and delivery (4,000km non express) took just on a week.

The system was extremely well packed, both externally and internally and all the cables were well routed and tied up.
It booted straight up and has been running without any issues.

The only (minor) issue with the build- on the order comments i requested the aftermarket case fans to replace the ones supplied with the case be set to high speed (their default, for some odd reason, is low).
That wasn't done, but i didn't have to remove the fans to access their speed switches, so i was able to set them all to high speed in under 5min.
That dropped the CPU temp by 5°c.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

New build

I recently ordered a bunch of parts for a new build. Everything arrived on time and undamaged, PC Case gear packaged everything really well. I haven’t completed the build yet so I will update my review once that’s done

1 November 2025
Unprompted review

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