PCCaseGear Reviews 

653
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the speedy and reliable delivery service, noting that products arrive quickly and are well-packaged to prevent damage. Many people appreciate the competitive pricing and the extensive range of products available, making it easy to find what they need. The overall service, including fast dispatch and helpful staff, is frequently highlighted as excellent, leading to smooth transactions and positive outcomes. However, some customers experienced issues with shipping costs, finding them expensive, or noted delays and incorrect routing of their parcels. A few people also mentioned receiving products with minor defects or insufficient packaging for returns, which led to frustration and inconvenience.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast dispatch... See more

Product

People report positive experiences with product, often highlighting the excellent quality and condition of... See more

Service

Reviewers mention positive feedback about service, highlighting it as fast, efficient, and reliable.... See more

Price

Reviewers highlight positive aspects of price, with many finding competitive pricing and good value.... See more

Order

Users describe positive interactions with order, frequently highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi thank you for my parcel but I’m sorry to say I couldn’t get my new i7 cpu to work on my computer I upgraded the bios before I put the i7 cpu in couple of months back since put my old i5 cpu back at... See more

Rated 5 out of 5 stars

Just grabbed an amazing deal during their Christmas Sale and couldn’t be happier! The website was super easy to use, customer service was friendly, and my order arrived lightning fast – just in time... See more

Rated 5 out of 5 stars

From ordering to dispatch was only a few days, and delivery (4,000km non express) took just on a week. The system was extremely well packed, both externally and internally and all the cables w... See more

Rated 5 out of 5 stars

Great range, pricing and speedy delivery options. I have been buying almost every tech item I need from PCCG for decades and have never had an issue with purchases from full gaming rigs or chairs t... See more


Company details

  1. Computer Store
  2. Computer Accessories Store

Written by the company

The ultimate destination for PC Gamers & Enthusiasts - Winner of Best Retailer & PC Builder.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

653 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(653)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable supplier for UniFi and networking gear

I’ve purchased a significant amount of UniFi networking gear from PC Case Gear and the experience has been consistently excellent. Pricing was competitive, stock availability was clear, and the ordering process was straightforward.

What really stood out was how smoothly everything went when I needed to amend an order — customer support was responsive, clear, and helpful, which makes a big difference when you’re dealing with higher-value tech purchases.

Delivery was prompt, packaging was solid, and everything arrived exactly as expected. PC Case Gear has become my go-to supplier for networking and IT hardware, and I wouldn’t hesitate to recommend them to anyone building or upgrading a UniFi setup.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

One of the best online stores for PC…

One of the best online stores for PC parts in Australia. Always quick and reliable. They've always been helpful and dealt with RMAs and returns perfectly. Been buying from them for decades now.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and fabulous new PC

Easy to navigate website. Excellent customer service and communication. Build and delivery very quick.
I needed a new gaming PC no ready to ship were what I needed in my price range. I gave them the system requirements I wanted and they were able build me a PC in my price range with all the specs.
New PC is excellent and exceeded expectations.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Once good now poor

I use to buy all more PC stuff from there but know their prices aren't better then the competition they screw my last order and stuff took forever to be received they ignored emails and told me it was never sent as if I couldn't look up if it was sent or not and don't show any respect for their customers l. I would recommend jw computers in Sydney or scorptec if else where in Aus both place have much better customer service and respect.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

fast delivery service

fast delivery service. I got what I ordered. Previous orders have gone through smoothly. When I have queried certain issues, PC casegear get back to me in a prompt manner providing expert advice.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

awesome products

very easy to compare products, amazing deals, and ease of transaction - was surprised not to see any gummy bears tapped to the side :'( - but overall experience was amazing as always

10 January 2026
Unprompted review
Rated 1 out of 5 stars

bad shipping options

no option for redirect, no option for no signature, website does not give tracking number. haven't even received my item yet and im disappointed

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience all round

Purchased a couple of new components for my computer, had to contact them to correct a couple of issues. They were friendly and extremely helpful. By the end of a phone call to sales everything was sort and my parts were dispatched the next morning, highly recommended. Great range of products, fash dispatch and friendly and knowledgeable staff.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Top Service as always from PCCase Gear

As always PCCase gear are great to deal with. Product selection/availability, ordering process, advice/customer service, efficiency, shipping (updates) etc all best practice. Cannot recommend them enough.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect.

Sent everything two days before Christmas and I got it the Monday after. Fantastic, my next purchases will definitely be through PCCaseGear!

29 December 2025
Unprompted review
Rated 1 out of 5 stars

spent $4000 on a new PC for the first…

spent $4000 on a new PC for the first time in 15 years to reward myself.

Non stop constant crashes thanks to the AMD graphcis card they gave me.

$4000 all down the drain, now I have to work over hundreds of extra hours to pay this off. thanks pccasegear

1 October 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding service and unbeatable range

I’ve purchased all of my UniFi networking equipment through PC Case Gear and the experience has been consistently excellent.

From routers and access points through to switches and accessories, their range is always in stock, well priced, and clearly described — which is crucial when you’re building or expanding a serious network setup. Orders are processed quickly, packaging is solid, and everything arrives exactly as expected.

What really stands out is reliability. When you’re running a property and depending on enterprise-grade Wi-Fi (in my case across multiple buildings and guest networks), you need hardware you can trust and a supplier who gets it right the first time — and PCCG absolutely delivers on that.

It’s refreshing to deal with a company that actually understands tech users, not just sells boxes. I wouldn’t hesitate to recommend PC Case Gear to anyone building or upgrading a network, gaming rig, or home lab.

Thanks PCCG — I’ll definitely continue buying from you.

24 December 2025
Unprompted review

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