PCCaseGear Reviews 

685
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, solid protective packaging methods, and the surprisingly wide selection of quality computer products available in the store. Many buyers also deeply appreciate the competitive pricing structure, helpful staff assistance during inquiries, and the overall smooth purchasing process. Some reviewers were not happy with high shipping costs, unexpected delivery delays despite paying extra for freight, or occasional transit damages. A few people additionally mentioned strict return policies, minor configuration oversights upon arrival, or severe product faults that required significant extra effort to resolve.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items like gaming rigs, components, and... See more

Delivery service

People report positive experiences with delivery service, highlighting excellent timeframes, speedy dispatch,... See more

Service

Users describe positive interactions with service, highlighting efficient staff, quick delivery, and reliable... See more

Price

Reviewers highlight positive aspects of price, noting that products are well priced and available at... See more

Order

Customers consistently note positive experiences with order processes, frequently praising prompt shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From ordering to dispatch was only a few days, and delivery (4,000km non express) took just on a week. The system was extremely well packed, both externally and internally and all the cables w... See more

Rated 5 out of 5 stars

Just grabbed an amazing deal during their Christmas Sale and couldn’t be happier! The website was super easy to use, customer service was friendly, and my order arrived lightning fast – just in time... See more

Rated 5 out of 5 stars

Great range, pricing and speedy delivery options. I have been buying almost every tech item I need from PCCG for decades and have never had an issue with purchases from full gaming rigs or chairs t... See more

Rated 5 out of 5 stars

Purchased a couple of new components for my computer, had to contact them to correct a couple of issues. They were friendly and extremely helpful. By the end of a phone call to sales everything was so... See more


Company details

  1. Computer Store
  2. also in
  3. Computer Accessories Store

Written by the company

The ultimate destination for PC Gamers & Enthusiasts - Winner of Best Retailer & PC Builder.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

685 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(685)

140 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order, goid customer service when I picked the monitor I brought up. Pc case gear is usually my first choice

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Return knocked back on opened item

After being a loyal customer it was dissapointing to hear that my request to return a brand new item that does not suit my setup was knocked back due to simply opening the product. I understand this is in their T&Cs and I should have been more careful when reading the product description, however, after spending thousands through pc case gear and choosing them as my go to tech provider its disappointing to see. Now stuck with a niche brand new product that is hard to sell and have had to spend more money out of pocket to get what I need. Buyer beware check your product description carefully as they won't do you any favours on an honest mistake.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

good

Used them for years, bought mostly components which was always quick and easy as well as arrives as per their estimates.
Recently bought a pre built which was built and shipped in a easy to unpack as well as as safe as can be

21 July 2026
Unprompted review
Rated 5 out of 5 stars

PC Case Gear were honest.

PC Case Gear were honest enough to let me know that something I had paid for had already been done as part of the package and promptly refunded the amount.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Once again PCCG have delivered

Once again PCCG have delivered, five stars to easy. They let me know how my order was progressing they have been my favourite company for years now and i hope into the future.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

i was in the market for a tv monitor…

i was in the market for a tv monitor stand for my sim racing rig that wasnt way over priced, came across the next level monitor mount at a really good price. it came quick ordered it on a sunday and it arrived by wednesday. it took about 45 minutes to assemble and its sturdy. I have a 24 inch monitor on it and it holds it quite well, no wobbles it has a couple of cable management clips on it which is good. overall for the price its decent and saved me heaps on other monitor mounts out on the market.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

A great experience for an expensive build

I requested a "future-proofed" gaming PC that wasn't cheap. The PCCG team were extremely helpful in resolving payment issues experienced because of their in-house scam-prevention system, and responsive to calls to their help-line. Additionally, during the system build, Max provided solutions - not just problems - when identifying component incompatibility, while also identifying applicable discounts for parts that came on sale shortly after original order placement. Build and shipment only took a couple of days and I am enjoying my new PC. A very positive experience all around.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. They’re helpful on giving advice for pc cases that are best suited to your specific needs. Very helpful
On calls with questions.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I wanted to take the time to share that…

I wanted to take the time to share that I have had a wonderful experience buying the Dynamic pre-built gaming PC from PC Case Gear. It was a significant investment for me and so naturally there were concerns buying something like this via online / mail order! After failing to connect by phone, I sent an email with questions. To my surprise (given today’s world) I received a prompt response. I then received prompt responses to all my follow up questions, which I was never made to feel were “too much” or “annoying” for the support agent. My confidence secured, I took the plunge and ordered the PC which arrived in great time, beautifully and extremely well packed and in perfect working order. (Just remember to plug in the fans and lighting control USB dongle included with the spare parts (also beautifully, neatly packed by the way, with all original component packaging as well))! Then the biggest surprise of all: even AFTER PCCG had got the sale and my money, the responses to support questions continued to arrive promptly and in depth. So great! So a special thanks to my support agent Max D for his fantastic help that made this exciting but scary undertaking a wonderful journey!

24 June 2026
Unprompted review

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