PCCaseGear Reviews 

658
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers are really happy with this company, consistently highlighting a great experience. Customers frequently praise the fast and reliable delivery service, noting that items arrive quickly and are well-packaged. People appreciate the extensive range of quality products available at competitive prices, often finding exactly what they need. The service is also highly regarded, with many consumers commending the efficient order processing and helpful staff. However, some customers also noted issues with product delivery, experiencing delays or not receiving their items as expected. A few other people also felt that some products had minor issues or arrived needing a factory reset, with one instance of a PC arriving with significant faults.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product quality, with many customers praising the range,... See more

Service

People report positive experiences with service, often highlighting the efficiency, speed, and helpfulness of... See more

Price

Reviewers highlight positive aspects of price, with many finding competitive pricing and good deals on... See more

Order

Customers consistently report positive experiences with the ordering process, highlighting its speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi thank you for my parcel but I’m sorry to say I couldn’t get my new i7 cpu to work on my computer I upgraded the bios before I put the i7 cpu in couple of months back since put my old i5 cpu back at... See more

Rated 5 out of 5 stars

Just grabbed an amazing deal during their Christmas Sale and couldn’t be happier! The website was super easy to use, customer service was friendly, and my order arrived lightning fast – just in time... See more

Rated 5 out of 5 stars

From ordering to dispatch was only a few days, and delivery (4,000km non express) took just on a week. The system was extremely well packed, both externally and internally and all the cables w... See more

Rated 5 out of 5 stars

Great range, pricing and speedy delivery options. I have been buying almost every tech item I need from PCCG for decades and have never had an issue with purchases from full gaming rigs or chairs t... See more


Company details

  1. Computer Store
  2. Computer Accessories Store

Written by the company

The ultimate destination for PC Gamers & Enthusiasts - Winner of Best Retailer & PC Builder.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

658 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(658)

149 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

always fast service

always fast service, even when there was something that ended up being out of stock, they emailed me right away to find a replacement or to wait for more stock and they got it shipped pretty much the day after mending the order.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Back to prompt processing

Back to prompt processing meaning prompt shipping. This makes PCCG, one again, great for repair and quick upgrade projects as well as their general standalone products and a one-stop shop for new builds.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Custom build 10/10 service and speed

ordered a new custom build pc express shipping was built and shipped to me within the week amazing fast service they even emailed me asking some questions bout the graphics card because I wasn't ordering one and seen my last purchase was a 2080ti so they asked if I wanted the cables set up for that. amazing serive. And it arrived safely with enough bubble wrap and foam to save it from a fall from space haha so that was fantastic

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Super Fast Delivery!

I'm a long-time user of PCCaseGear, I trust them for basically all of my tech-related needs. Everything always arrives INSANELY quickly, my recent purchase of a new monitor showed up and I was shocked that it was here so early!

5 March 2025
Unprompted review
Rated 5 out of 5 stars

10/10

10/10. Fast delivery, all specs listed clearly. Staff help with options to ensure best bang for your buck 😎👍

19 February 2025
Unprompted review
Rated 1 out of 5 stars

You are rolling the dice with PC Casegear

Despite the many good reviews on this company, I have to disagree.
The graphics card I was supplied was defective, reached out for after sales support only to be ignored.
Final nail in the coffin is that they mislabelled the drives on the PC when it was built, causing massive issues with gaming and windows (which was installed on the HD not the SSD). Only discovered by accident much later.
Have since moved to another PC supplier.

28 February 2025
Unprompted review

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