PayPal France  Reviews 

Cool, rapide et simple

PayPal has significantly declined compared to what it was 10 years ago. I used this platform for many years because of its convenience, but this will be my last time using it. My issue was never properly resolved through their compliance process, and I lost over $460 from two transactions.

I even contacted their legal team, but my case was dismissed without proper review. Based on my experience, I recommend considering other modern payment platforms that actually value customer service and protection.

This platform is no longer trustworthy when it comes to dealing with merchant scams. I also would not recommend using PayPal for installment plans, because if problems arise on the merchant’s side, you may still lose your money even if the transaction is marked as “refunded.”

Super facile

virements simplifiés, des interfaces avec de nombreux sites marchands permettant de faciliter tous paiements

I loooove paypal!! I've been using it for more than 25 years and I am always satisfied!
Great after sales policy and customer service 👏🏼
Extremely sure and reliable!!
Highly recommended and appreciated!

Excellente application de transfert protection de virement assurance même suivi de colis
Juste génial
Grand merci à vous !!!

Super Repliable

Very satisfied

Pratique, facile, et rapide et efficace.

Awesome experience! Thank you PayPal!!!

Best service

Submitted a claim for items received that did not match items advertised and company refused to give returns address. PayPal assisted. Followed instructions given by PayPal with tracking information, photo of parcel labelled with return address. Today claim refused as did not upload picture of parcel with carrier label attached despite providing photos of receipts for tracking, and proof of delivery from tracking.This was never requested as had it been I would have taken pictures!
Be mindful when paying online internationally through PayPal. I suggest using credit card in future and avoid PayPal altogether as you won't be able to successfully claim back as they give you information after the event!

So bad of them for not allowing some others countries apart from their selected companies, very bad service.

Absolutely useless. They just close a case with no opportunity to redress. The company sent out the goods, courier says they were delivered. This was not the case. The intermediate courier passes it to UK courier who the seller or PayPal will not locate. I have no goods, I have no refund and PayPal think this is ok. I will be not using them again.

I am writing this review based on my dispute experience with PayPal Case ID: PP‑R‑GZO‑625795048.
What my dispute was actually about
This dispute was not about whether an item was delivered.
The real issue was that the merchant:

Failed to provide return shipping instructions within their stated return window
Did not provide a return address or RMA when requested
Later agreed in writing to issue a full refund without requiring a return

I filed a dispute only because the merchant did not respond to my return request on time.
What PayPal did wrong
PayPal denied my case solely because tracking showed the item was delivered.
Delivery was never in dispute.
PayPal’s system categorized the case incorrectly and ignored:

The merchant’s failure to follow their return policy
The merchant’s written confirmation agreeing to refund
The fact that the refund was conditioned on me closing the dispute

I provided the merchant’s written refund agreement as evidence, but it appears it was never meaningfully reviewed.
Core problem: AI‑driven dispute design
This case highlights a serious flaw in PayPal’s dispute resolution design.
PayPal’s AI‑driven model:

Forces disputes into narrow categories
Does not allow proper review when the issue is procedural or behavioral
Cannot evaluate context, timelines, or written merchant admissions
Produces outcomes based on labels rather than facts

Situations involving return policies, delayed responses, or conditional refunds require human judgment. An automated model cannot fairly resolve these cases.
Why this matters
When AI systems control dispute outcomes without adequate human review:

Legitimate consumer disputes are denied
Merchants can exploit gaps in the process
Consumers lose meaningful protection

Final thoughts
PayPal is convenient for payments, but its dispute system prioritizes automation over fairness.
Until PayPal limits AI decision‑making and restores human review for complex disputes, consumers are at risk.

I usually am under the delusion that PayPal offers protections but recently I had a clear scam and they sided with the seller!