Paypal Reviews 38,594

Dear Karisma and PayPal,

Thank you for the prompt response, action, explanation and resolution.

My mind was fraught with worry thinking I'd somehow sent the funds elsewhere or they were lost.

I hadn't even stopped in my obvious panic to recalculate what you,ve just explained..

#TopMarks

Excellent Service 🏆

#Thankyou

BM
Glasgow.

I've just been scammed and paypal have closed my case !!! I'm not happy

Nothing works, you literally, can not sign in into your account, it will not send messages, etc. Do not use this app.

ive been using paypal for year and they suddenly permanent limit my account the CS is so frustating they replied repetitive and not consistent

IF YOU ACCEPT JOINING PAYPAL AND THE NEXT DAY HAVING A COMPLETE SCAMMER TRY TO GET YOUR ACCOUNT DETAILS SUGGESTING IT WAS A SECURITY CHECK UP AND WHEN YOU ASK QUESTIONS TO CONFIRM - THEY HANG UP!!!! OBVIOUSLY SOMEONE IN PAYPAL HAS ACCESS TO SELL YOUR DETAILS TO CRIMINALS//// THINK TWICE OR MORE ABOUT PAYPAL

Do not use PayPal. Any alternative is better. The one-star reviews are completely justified. Your funds are not safe there at all. They are simply a fraudulent and greedy company.

Do not use
Your money is not safe using PayPal. They refuse legitimate refunds.

1 star

PayPal has become extremely expensive and unfair for users from Moldova.

I received 640 USD and when trying to withdraw the money, PayPal forced the conversion into Moldovan Leu using a very poor exchange rate. I lost around 35 USD only from conversion and withdrawal fees. Even if my bank card is in USD, PayPal still forces the transfer in local currency.

On top of that, when sending money through PayPal before, I was also charged around 15 USD in fees. At this point, it feels like you lose money both when receiving and when sending funds.

For freelancers, agencies and online businesses, these costs are absurd. There is no transparency and no real option to withdraw USD directly in Moldova.

People should seriously consider alternatives like Stripe, Wise or Payoneer before using PayPal.

I sold some tickets using a third party site as I was unable to attend - I didn't choose paypal, it seemed to be the only method available. Once the transaction had gone through, I had an email to say that the payment was on hold for 21 days as I had not sold through paypal before. Total con. I've had an account for 15+ years. I tried to get some more information with their chat bot but got nowhere. I tried calling but every time I selected an option / gave a response, there was yet another question. Eventually the line went dead! So they keep my money for 3 weeks, and it is MY money, aiding their cash flow / earning interest or whatever, and aoart from the nonsensical explanation on their site, I can't get a personal response from anyone. I will never go through a transaction with PayPal again

I have been a PayPal user for around 20 years, which is why this experience feels genuinely shocking to me.

A software subscription renewed automatically through my PayPal balance for €99. I did not want the renewal, the price had increased significantly from the previous year, the merchant was unresponsive, I could not access my account properly, and the product itself was materially limited, with key functionality locked.

Despite all this, PayPal decided that the payment was “processed correctly.” That may be technically true in their system, but it completely ignores the real issue: the customer was left with an unwanted renewal, an unusable or restricted product, and no meaningful protection.

I used to see PayPal as a reliable safeguard for buyers. After this case, I no longer do.

My experience with PayPal has been extremely disappointing and unprofessional from start to finish. Our business received a legitimate payment of $25,000 from another business into our PayPal business account, yet PayPal proceeded to hold the funds for more than four months without providing any reasonable explanation or timely resolution.

Within the first two weeks, I completed every single requirement they requested. I supplied business verification documents, identification, account information, and any additional evidence they asked for immediately and in full. Despite fully cooperating from the beginning, the matter continued to be delayed over and over again with no meaningful progress.

During this process, I made more than 30 phone calls to PayPal customer support attempting to have the issue resolved. Every conversation resulted in different answers, conflicting information, and repeated excuses. One representative would claim the matter was under review, another would say it had been escalated, and another would advise me to simply wait longer. It became obvious that nobody had clear authority over the situation or any genuine intention of resolving it efficiently.

What is most concerning is that this was a legitimate business-to-business transaction involving a substantial amount of money. Holding $25,000 for four months created serious disruption, unnecessary stress, and impacted normal business operations. For a company that markets itself as a trusted financial platform for businesses, the level of incompetence and lack of communication I experienced was completely unacceptable.

At no stage was there proper transparency regarding timelines, reasons for the continued hold, or what additional action was supposedly required. Even after complying with every request, the process felt deliberately prolonged with no accountability whatsoever.

The customer service experience was equally frustrating. Most responses felt scripted and repetitive, with representatives unable to provide direct answers or take ownership of the case. After dozens of calls and months of delays, it became incredibly difficult to have any confidence that PayPal genuinely cared about resolving the issue.

This entire experience has significantly damaged my trust in PayPal as a platform for business transactions. Businesses rely on prompt access to their funds and professional customer support, especially when large transactions are involved. Unfortunately, my experience demonstrated the exact opposite.

I would strongly advise businesses to think carefully before relying on PayPal for high-value transactions. Based on my experience, once your funds are placed on hold, you may find yourself trapped in an exhausting cycle of delays, vague explanations, and extremely poor customer service.

Dystopian company thats difficult to leave.

NOT TRUSTFULL.
They send wrong items and do not mail back. Paypal do not protect clients. You can send photos, make.phone calls, send links, show all the crime evidences.
CRIMINAL COLLUSION BEHAVIOR BETWEEN PAYPAL AND ALIEXPRESS.

NOT HAVE YOUR MONEY BACK.

Do not use
Your money is not safe using PayPal

My PayPal account was permanently limited without a clear explanation, even though I only used it to receive legitimate freelance payments from Fiverr. I never engaged in suspicious activity, and the decision feels completely unfair and automated.

What is most frustrating is the lack of transparency. After trusting PayPal with my freelance income, my funds are now being held for up to 180 days, which can seriously affect freelancers who depend on timely payments.

I contacted support hoping for a proper human review and a clear explanation, but the process has been disappointing and stressful.

I strongly recommend that freelancers keep alternative payment methods available and avoid relying entirely on PayPal for their business income.

Took out a loan with PayPal credit but they do not give you notification of the payment being due, instead they charge you and then send the notification . This is fraudulent behaviour as far as I am concerned. I would avoid entering into any agreement with PayPal until they improve their code of conduct.

I HATE PAYPAL They have more than 1k ON HOLD and they permanently limited my account for NO reason and their stupid customer service is saying they can’t solve it !!!!!!! 🤬

I get my work check from work deposited onto my PayPal account which I have a PayPal debit card for the day I got paid my debit card would not allow me to withdraw any money or use the ATM or use debit purchase I called several times about the issue they couldn't tell me why the card wouldn't work but the best thing to do would be to transfer the money so I did that but in doing so it cost me $18.55 in transaction fees I talked to somebody today this morning and they said they were refunding me the $18.55 and that I would see the credit on my account in 30 minutes I was yet to see the credit to my account I called back customer service and they have no notes or documentation regarding any of it and that I just have to wait for an email very poor customer service very poor everything

Despite me telling Paypal that I was disputing a payment, they STILL went ahead and processed the payment. Despite me disputing the same payment, their "investigation" consisted of asking the company a question and just accepting their answer and then closing the dispute. Now they wont close my paypal account as they say there are open disputes when there aren't. Nothing but thieves and liars.

Extremely disappointing experience with PayPal.

My case was closed in the seller’s favor because PayPal claimed that my return tracking information was invalid, even though I provided proof that the item was returned.

I purchased a product that arrived broken and not as described. I submitted photos, returned the item, and provided tracking information. Despite this, PayPal closed the case against me without properly protecting me as a buyer.

This feels completely unfair and unacceptable. I expected PayPal to review the evidence carefully, but instead I was left without proper support and financially damaged.

I am requesting that PayPal manually review this case again, reopen it, and take responsibility for this unfair decision.