The website was easy to navigate and the process was quick in moving through the steps to order. The next step is to see eye glass (every day and sunglass) clarity over the next year. The la... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used Payne Glasses several times, and they never disappoint. Entering my prescription is always smooth and simple, and their selection of affordable frames is excellent. Ordering is quick and has... See more
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I cruised through your website compiling my order, adding my prescription and proceeded to the Cart for check-out. I went through the check out process and received an error message that there was a p... See more
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I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first pur... See more
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Company details
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Limited Warranty, designed to support a confident eyewear purchase decision.
If something isn't working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. An optional Risk Free Warranty (U.S. only) is available for customers who want additional flexibility or extended coverage. Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Always great service
Always great service, great frames, always ACCURATE. Doesn't get any better than that. My wife and I both get our glasses from Payne.
Last year my optometrist made an error on my prescription. My optometrist acknowledged the mistake and Payne remade another pair with the correct prescription without cost to me.
22 April 2026
Reply from Payne Glasses LLC
Consistent accuracy and standing behind the outcome when it matters—that’s exactly how it should be. Thanks for sticking with us.
Reply from Payne Glasses LLC
Easy ordering paired with strong pricing makes the whole experience come together nicely. Glad to hear it.
Great customer service
22 April 2026
Reply from Payne Glasses LLC
Responsive, helpful support is what keeps things running smoothly—that’s great to hear. Appreciate it.
Order is accurate and arrived quickly
Order is accurate and arrived quickly, carefully packaged . My only comment is my frame was made smaller and tighter than it ever has been in the past, I've been wearing the same style for years. This was like the 5th pair I've ordered of the exact same style. I have a big head and a chubby face, please dont make the frames smaller than the total width
2 April 2026
Reply from Payne Glasses LLC
Glad to hear everything arrived quickly and as expected—we appreciate the feedback on the fit.
Frame sizing remains consistent for each style, so what you’re noticing is likely related to the initial fit and feel. Lenses can influence how a frame sits, and new frames may feel slightly tighter at first before naturally relaxing with wear.
We’ll follow up directly to help fine-tune the fit if needed. Thanks for sharing.
Reply from Payne Glasses LLC
Getting both price and quality right makes all the difference. Good to hear it landed well.
The glasses are great quality, customer service is outstanding
The glasses are great quality, but the customer service is exceptional. When things weren’t quite right, they made it easy for me to get it corrected. Chantale is a true star and I am so appreciative for all she did.
16 April 2026
Unprompted review
Reply from Payne Glasses LLC
Taking the time to get it right and seeing it come together—that’s exactly the kind of support we aim for. This means a lot, thank you.
Perfect glasses!
I just have to say that finding the perfect pair of glasses has never been easier! I loved my multi focal glasses so much that I just ordered a pair of polarized glasses too. Thank you for the super fast shipping and making ordering a perfect fitting pair of glasses so easy! I spent less on 2 pair of prescription glasses than I would normally spend 1 pair. I will be spreading my happiness with others.
21 April 2026
Reply from Payne Glasses LLC
When everything clicks and you come back for more, that’s the best outcome we can hope for. Really glad to hear this.
Reply from Payne Glasses LLC
Straightforward pricing paired with an easy, intuitive experience makes the whole process smoother from start to finish. Glad to hear it.
I have used $39dollar glasses for many…
I have used $39dollar glasses for many years and was always satisfied. I hadn't gotten new glasses for over 6 years and had to renew my driver's license and got an eye exam etc. Time to get new glasses. I first went to $39dollar glasses and was turned off to the lack of selection and high prices. I looked at many other new online glasses sites and got bombarded with $ offers and promo codes and out of stock emails etc.
Payne was a little different. They had great selection, service and price. I love my new glasses which are progressive lens and everything looks and feels great. 👍 I highly recommend Payne Glasses
20 April 2026
Unprompted review
Reply from Payne Glasses LLC
Making the switch and ending up with the right lenses and overall experience—that’s exactly what we aim for. Thanks for sharing this.
Thank you for your follow-up and…
Thank you for your follow-up and service. Matthew did an excellent job correcting the issues with glasses.
13 April 2026
Unprompted review
Reply from Payne Glasses LLC
Getting things corrected and following through—that kind of support makes all the difference. Thank you for calling this out.
This is my 3rd pair of glasses with…
This is my 3rd pair of glasses with Payne. The quality is wonderful and the delivery time is really fast! Low price, quality glasses and frames, what more do you need! Don’t hesitate, stop over paying for frames and lenses.
20 April 2026
Reply from Payne Glasses LLC
Coming back for a third pair and seeing the same quality and speed each time—that consistency is what matters. Appreciate it.
I ordered my first glasses on line and…
I ordered my first glasses on line and they got it right. I got in touch with them easily and they helped me as well. Thank you! Want to order another pair from them.
2 November 2025
Reply from Payne Glasses LLC
First pair going smoothly and already planning the next—that’s exactly the experience we aim for. Thanks for this.
Perfect Pair of Glasses!
Ordered glasses they came Quickly. Customer service is very attentive with questions. Arrived perfect! I have been ordering from them alot and will continue. Thank you!!
7 April 2026
Reply from Payne Glasses LLC
Coming back again and getting the same quality and support each time—that kind of consistency matters. Appreciate it.
I love Payne glasses they're extremely…
I love Payne glasses they're extremely easy to order!! They have awesome styles this is my third or fourth pair from them and I plan on using them for all my glasses needs in the future!! Great company free shipping on orders over $89 and the lenses are easy to order and upload your prescription!!!💜🤓
16 April 2026
Reply from Payne Glasses LLC
Coming back for multiple pairs and planning to stick with us—that consistency means everything. Appreciate the support.
Easy order process and detailed…
Easy order process and detailed explanations on products, plus easy payment via Amazon
16 April 2026
Reply from Payne Glasses LLC
Clear guidance and an easy ordering flow make the whole process smooth—that’s exactly what we aim for. Thanks for this.
My glasses came quickly and are…
My glasses came quickly and are perfect! They are the right size, they fit perfectly, and the progressive lenses allow me to see both close up and at a distance, in addition to mid-range. I couldn't be happier!
12 April 2026
Unprompted review
Reply from Payne Glasses LLC
Great to hear everything is dialed in—from fit to full-range vision, that’s exactly how progressives should perform. Appreciate this.
Reply from Payne Glasses LLC
Strong value without overpaying—that’s what makes it easy to come back. Thanks for this.
Order 101461103 my card was charged on…
Order 101461103 my card was charged on April 6 n it’s not pending went thought n visa has a rule 7.6.1: which you can not charge my card until items have shipped which they have not so I guest I will be reporting this to visa. Sorry I ever bought from you
6 April 2026
Reply from Payne Glasses LLC
We value you as a customer and are sorry this experience did not meet expectations. As requested, all pending orders have been canceled, and a full refund has been submitted for processing, including the pair that was being remade. No further action is needed on your end. If you’d like to talk further, we’re here and happy to help. We appreciate the opportunity to learn from your experience.
Reply from Payne Glasses LLC
A smooth, repeatable process is exactly what makes ordering glasses online work. Appreciate it.
Great customer service
Chantale was wonderful to work with as she knew exactly how to make the perfect lenses. She made the process very easy and trouble free. I certainly recommend this company.
12 April 2026
Unprompted review
Reply from Payne Glasses LLC
Dialing in the right lenses and keeping the process seamless—that’s exactly what our opticians are here for. We appreciate this.
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