The prices are phenomenal, inputting the prescription is extremely easy and the selection is vast. I started off with 6 frames, got that down to 3 then asked friend n family to help with final pair an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website was easy to navigate and the process was quick in moving through the steps to order. The next step is to see eye glass (every day and sunglass) clarity over the next year. The la... See more
Company replied
I’ve used Payne Glasses several times, and they never disappoint. Entering my prescription is always smooth and simple, and their selection of affordable frames is excellent. Ordering is quick and has... See more
Company replied
I’ve always had a great experience with Payne Glasses. I’ve purchased glasses from other online companies & they have not matched up to the quality of workmanship & service I’ve received at Payne. T... See more
Company details
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Limited Warranty, designed to support a confident eyewear purchase decision.
If something isn't working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. An optional Risk Free Warranty (U.S. only) is available for customers who want additional flexibility or extended coverage. Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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I ordered a pair of glasses from Payne…
I ordered a pair of glasses from Payne and not knowing anything about them, it was a bit risky. We had a slight issue with the prescription and the professional at Payne were courteous and professional helping me to resolve the issue.
Excellent experience… Highly recommended…
18 March 2026
Unprompted review
Reply from Payne Glasses LLC
Taking a chance, hitting a small issue, and getting it resolved with clear support—that’s when you know it’s dialed in. That’s the experience we’re built around.
We got exactly what we needed at a…
We got exactly what we needed at a price we could afford. Timing and delivery all great.
16 April 2026
Reply from Payne Glasses LLC
Getting exactly what you need and having it arrive right on time makes the whole process smoother. That’s what we want every time.
Great place to purchase
This is the best place to purchase glasses. They are at a very good price and the quality is excellent. The craftsmanship is perfect. I have been buying from this company for at least 5 years.
28 April 2026
Reply from Payne Glasses LLC
Coming back for years and seeing the same quality each time—that kind of consistency matters. That’s exactly what we aim for.
Love this company
Love this company. Have always had great products in the past. Hope that they are still as good as the we’re.
27 April 2026
Reply from Payne Glasses LLC
Coming back after past pairs and expecting that same result—that kind of consistency matters. Appreciate it.
I love how there’s so many styles and…
I love how there’s so many styles and colors to choose from. It was easy to try them on and get an idea of how they would look on me. The AI assistant was able to answer the questions I had and was a very big help. The only problem I had was narrowing it down to one pair of glasses order!
26 April 2026
Reply from Payne Glasses LLC
Having that range to explore and getting clear guidance along the way makes the process smoother—and landing on the right pair is what matters. That’s when you know it clicked.
Outstanding customer service!
The glasses frames are good. Their customer service is fantastic! Very helpful and accommodating. This is the only place I shop for frames now.
23 April 2026
Reply from Payne Glasses LLC
Having that level of support and becoming your go-to spot—that’s exactly what we aim for. Really appreciate you sharing this.
Reply from Payne Glasses LLC
An easy, straightforward process for everyone—that’s exactly what we aim for. Glad it was smooth from start to finish.
Bump of lens confusion
I hit a bump in the road and used the bot & it was direct & said I can not answer but can connect you with customer support and it did. I had excellent help explaining and actually changed my lens order and it saved me $$$ in the end. So grateful!!
23 April 2026
Reply from Payne Glasses LLC
Getting clear guidance when it matters and ending up with the right solution—that’s what good support should do. Appreciate you sharing this.
We bought about 5 pairs of glasses so far…
We bought about 5 pairs of glasses from Payne. They are so awesome! We get them in a decent amount of time and they are always perfect! I can't thank them enough for providing reasonable prices. I had to call customer service for a sizing issue and was helped right away. The ordering process is so easy to use. Thank you! I definitely recommend Payne for your prescriptions and other types of glasses.
23 April 2026
Reply from Payne Glasses LLC
Coming back for multiple pairs and getting the same smooth experience each time—from support to delivery—really says it all. Appreciate you sharing this.
Very good glasses
The eyeglasses came earlier than they said it would and they fit just right. I thought the frame would be not so good but they are sturdy and well worth the price. Thanks again Payne glasses
17 April 2026
Unprompted review
Reply from Payne Glasses LLC
Arriving ahead of schedule and fitting just right—especially when expectations are exceeded—that’s great to see. Thanks for sharing this.
I like everything about your company
I like everything about your company. The website is easy to use, everything is done in a timely fashion. I couldn’t be more pleased.
14 April 2026
Reply from Payne Glasses LLC
When everything comes together smoothly—from site to delivery—that’s the experience we aim for. Glad to hear it.
Great people
They are very professional the price for glasses is amazing I have used them in the past 5 stars
23 April 2026
Reply from Payne Glasses LLC
Coming back and seeing the same level of professionalism and value each time—that’s what matters. Thanks for this.
Reply from Payne Glasses LLC
A strong selection paired with great pricing makes it easy to find the right pair. Good to hear it landed well.
Reply from Payne Glasses LLC
Getting the right match quickly makes all the difference—glad it came together smoothly. Thank you for this.
Always great service
Always great service, great frames, always ACCURATE. Doesn't get any better than that. My wife and I both get our glasses from Payne.
Last year my optometrist made an error on my prescription. My optometrist acknowledged the mistake and Payne remade another pair with the correct prescription without cost to me.
22 April 2026
Reply from Payne Glasses LLC
Consistent accuracy and standing behind the outcome when it matters—that’s exactly how it should be. Thanks for sticking with us.
Reply from Payne Glasses LLC
Easy ordering paired with strong pricing makes the whole experience come together nicely. Glad to hear it.
Great customer service
22 April 2026
Reply from Payne Glasses LLC
Responsive, helpful support is what keeps things running smoothly—that’s great to hear. Appreciate it.
Order is accurate and arrived quickly
Order is accurate and arrived quickly, carefully packaged . My only comment is my frame was made smaller and tighter than it ever has been in the past, I've been wearing the same style for years. This was like the 5th pair I've ordered of the exact same style. I have a big head and a chubby face, please dont make the frames smaller than the total width
2 April 2026
Reply from Payne Glasses LLC
Glad to hear everything arrived quickly and as expected—we appreciate the feedback on the fit.
Frame sizing remains consistent for each style, so what you’re noticing is likely related to the initial fit and feel. Lenses can influence how a frame sits, and new frames may feel slightly tighter at first before naturally relaxing with wear.
We’ll follow up directly to help fine-tune the fit if needed. Thanks for sharing.
Reply from Payne Glasses LLC
Getting both price and quality right makes all the difference. Good to hear it landed well.
The glasses are great quality, customer service is outstanding
The glasses are great quality, but the customer service is exceptional. When things weren’t quite right, they made it easy for me to get it corrected. Chantale is a true star and I am so appreciative for all she did.
16 April 2026
Unprompted review
Reply from Payne Glasses LLC
Taking the time to get it right and seeing it come together—that’s exactly the kind of support we aim for. This means a lot, thank you.
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