Paydens Pharmacies Reviews 

Very poor in terms of delivery, I tried I thought to be helpful and collect my own when I became well enough as I thought this would be helpful to them! Then I needed delivery again and was told it was policy not to deliver to people who had come off the delivery list. No suggestion of putting me on a waiting list or anything. This is in relation to Carrs Corner Chemist Tunbridge Wells. Sadly it is no longer the same since the original owner died and Paydens took it over. This has been an ongoing situation I have had with them for over a year.

Terrible service. I have spent hours phoning them to place a prescription order but they just never answer the phone.

If the options no stars was available I would have used it.

Over the past in using this pharmacy I have had other people's medicines in my bag along with my medication, we have had medication delivered and card put through the door.

Gone to the pharmacy to collect it and they can't find it or order not ready. You can lose a good 40 minutes in this pharmacy waiting for the incompetent staff to get things right.

My last visit I put my name in to collect medications and I have about 30 boxes to collect, I said while you sorting out my prescription I'll quickly pop into Surbiton and back, got back after 20 minutes and still not ready. I sad to the lady at the counter I am just going upstairs to the dental office and next door to the doctors side to speak to the receptionist. Got back to paydens and a yound girl looking so please to give me my prescription, she gave me two boxes and I said there should be a lot more than this... so not only I had to wait to get these two items checked off with Jeanette Bencatt the pharmacist, so this young girl went looking and I saw every thing she was doing and they had my order sitting on the side, that needed the pharmacist to check off before given out, which included the two items the she had just picked as my order on the side already had these two items in as i saw them taking labels off as i cant be dispence two of the same item. I had waited over 30 minutes to get the bag of two items check off. My order with every thing it in was waiting to be checked off by the pharmacist which ment I had to wait further.

Jeanette Bencatt the pharmacist was out at the front of shop talking to a customer at this time, the she decides to start serving three customers , whilst there is orders to be checked off and three assistants all standing together. So I said really you can't get an assistnat to serve so you can check off my order as I have been here for 40 mins I have got better things to do. She then argued with me and said I have not been there that long.

Every time there is some issue and the pharmacist Mention above either hates doing her job or has a personality problem, she is the most rudest pharmacist that I have ever had met. Argumentive, rude, arrogant and unhelpfull. She has am attribute problem and is always rude to people.

I have even stood next to others and the response is the same always have problems.

Discussed with the lever of customer service given, they don't. Even check the medication with the customer.

Paydens management need to look into the running of this pharmacy is aweful and not a good look for your name of your company.

Been constantly let down by this company. Lies and wasting time..Use anyone else if you want stock and truth.
It seems to be a company issue not just branch (Gillingham in this case).

The only pharmacy to close on Saturdays. Not enough staff and one can queue for 20 minutes plus to collect a prescription. Poor service.

Broadstairs branch
There’s one lady behind the counter with dark hair who is so rude it’s beyond belief!! I thought maybe she was having a bad day the last time she was ignorant and rude, the rest of the staff are very friendly! I think this particular woman has got a bit of “I’m behind the counter special person in charge syndrome” I’d refuse her to serve me next time she’s there, very poor customer service on her behalf :(

On both the 8th November and 4th November.
The most rude and appalling service. Anger, interrupting, not listening, a lecture shouted at me about patient behaviour. You need to put the counter staff at Putney on an anger management and customer service course and learn not to be rude to patients and arrogant about how they are more expert than the GP practice. The worst service in my life in a pharmacy. Never again there if I can help it. Atrocious.

Advertise themselves as a friendly family run company but in reality they are too big to give a damn about anything but their bank balance.Westgate on Sea branch have the best staff, friendly, however they are dictated to by head office which means they are not a community pharmacy who do not support vulnerable adults. Paydens are just too big to care about their customers and just capitalising on peoples ill health. Feel so sorry for the branch staff who are exceptional.

great service, but recently turned bad. constant queuing and waiting, long phone waiting times, i was also prescribed a powerful sedative recently and me and my gp dont know why as it had not been requested, i had to get them to take them back. very dangerous to be honest because there would have been contraindications to my current meds.

Maidstone - Week St Branch, been using them for 5 years + but since xmas has ben Poor service , have not processed my automatic batch prescriptions again for the 3rd time running involving me to wait 2 hours to get my meds.Last month took 4 attempts to pick up my prescription over a 2 week period.

I use the pharmacy in Martin Square, Larkfield. It used to provide a very efficient service but now I have queue for 20 minutes. Apparently a new system is being introduced. If this is what the new service means then please revert to the old system.

Always received really good care from the Deal branches. Usually use St. Richards Road, but occasionally go in to Canada Road as well. Matthew the Pharmacist very knowledgeable, and explains things very clearly. Good job guys!

Their pharmacy in Faversham is always losing my sister's prescriptions and rarely has her medications ready to collect. I had to go in twice today to collect my own prescription which should have been ready. The second time I still had to wait 20 minutes for a simple nose spray.

Phoned the Beckenham branch at 7.45pm to say that we were on our way and about 10-15 minutes away to pick up an urgent prescription for our daughter. Asked them to hang on if we were a minute or two late. Got there at 8pm to find the lights off and the shutters down

I have had two issues with paydens in tenterden, the manageress is so rude , they don’t stand by customers rights whatsoever. One issue was over a Elizabeth Arden lipstick, £22 , when I opened it had snapped at bottom of lipstick ! I phoned straight away, she said well you’ve used it now , I said I had to use it to know it was broken , her attitude was atrocious, the other issue was over a miss Dior perfume , which my husband went in to get me , I always have the original and said to him to double check he had the right one , he checked 3 times , the girl he spoke with went and asked someone else , they assured him it was the original! I excitedly open the box , when seeing the bottle, I knew it wasn’t the original ( different bottle) and it says the original on it , we immediately phoned them , I was told they wouldn’t do anything about it as I had opened the box !! Unbelievable!

Worst service. Slow despite having numerous numbers of staff there are always long waits.

Westgate on Sea branch have the best staff, friendly, efficient and a great sense of humour. Prescriptions are mostly ready on arrival but if not they are done within minutes. My main criticism is the products sold in store have we gone back to the 90’s, the ranges are so old fashioned I am surprised some of them still exist, range review and overhaul needed ASAP.

I turned up at my hotel only to discover that I hadn't packed my tablets. I called 111 and explained and they advised me to pick up an emergency prescription from Paydens, Edenbridge. I arrived and paid my subscription and only when I got back to the hotel did I open the box and discover just 6 tablets cut from a blister pack of 14. A normal payment of prescription gives me 28 tablets. A months supply. I will never recommend them to anyone. Disgraceful treatment

The Gillingham branch at Balmoral Gardens is fantastic. The staff are very friendly and go above and beyond. During these difficult times, they have a lot to deal with but if something goes wrong, they do everything they can to sort it out quickly. Fantastic pharmacy and very accomodating!

I’m not usually one to praise any part of the NHS after all my experiences with negligence. But I’ve only ever had great things to say about the branch at Balmoral Gardens, Gillingham. I’ve been using them as my nominated pharmacy for well over two years now. I initially went to them because my local pharmacy refused to dispense my medication into bottles saying it is illegal... anyone in the pharmacy world know that extenuating circumstances allow this practice to go ahead with the understanding that it’s the pharmacists responsibility.
So I went to Paydens to see if they were happy to help me, even going as far as to say that they will happily continue dispensing my meds into bottles for all of my repeats.
Recently, my partner went to collect my prescriptions only for the pharmacy assistant to find out that they weren’t dispensed in time. His response was that because they didn’t finish dispensing, they left me without medication and took the time to finish dispensing then and there.
I’ve always been very proud of their service and they have always done above and beyond to help me with my medication and my independence.