Paydens Pharmacies Reviews 

Complete joke of a company with no respect for customers. Made an appointment online, when I turned up at the Pharmacy it was closed. Made another appointment for 2 days later to receive a call 1 hour before the appointment to be told the pharmacist was not working that day. Raised a complaint to be told the days should have been blocked out. Bad service, used an online service with another Pharmacy Company. My advice would be to avoid these jokers.

Fenns chemist, Walderslade... Doesn't seem to matter what time you visit there is always a queue lasting 30mins - 1hr...Prescription is rarely ready for collection... Staff are running around so can't blame them but it is terrible...

Don't have to use Paydens Kings Hill often but regret when i do. The Pharmacist is dismissive, unhelpful and resorts to others calling others rude to get out of discussing logical solutions to prescriptions that he refuses to fill despite them being legitimate. It's child like when he just walks away rather than discussing like an adult. Staff then not helpful as they then feel they have to back up his obvious dubious behaviour!

I have just been to Payden's in Hailsham to get some advice for over the counter remedies for a flare up of a chronic condition and feeling a bit fragile. The pharmacist was extremely condescending and unhelpful and her 'advice' was suspect as she didn't seem to understand the condition. I left feeling angry and upset, which hasn't helped my condition at all!

I see I am in the majority of giving Paydens a 1 star. Shame no zero's allowed. What a shower they are. Loose branch phone rings out and out and if you are one of the lucky you get through and a prime of next day delivery 9 to 1 and it does not happen called head office and you get an answer machine. This local company even has a complaints email address that is how bad it is. I would support the Greensands request for an in house pharmacy as Payden's are the pits.

I received an e-mail from Paydens last Friday 4th April 2025 to say my prescription was ready for collection at their Ewell Road, Surbiton pharmacy. I went along today at 9:30 a.m. Tuesday 8th April 2025 to collect it only to be told they had not received it from my surgery yet. I had to go next door to the surgery and they confirmed that they hadn't sent it to Paydens yet. I relayed this back to Paydens. So why did I receive an e-mail from Paydens - detailing my order - saying it was ready for collection? When it wasn't even there? Gross incompetence. I have to go there again now. Should take my business elsewhere. But it's the only pharmacy there. So you have to put up with being messed around. Not the first time, incidentally. Rodney Taylor.

Every single time I go to this pharmacy for a repeat prescription. Something isn’t right. The can’t find the prescription, they give the wrong medication or they say it’s not read a week after ordering. There is something very broken about their system. Today I waited one hour and five minutes for them to sort out a straightforward repeat prescription for a common medication.

I have been left again with no medication, and they never answer the phone. I really don’t feel well to go to chemist to enquire as I went yesterday and waited over a half hour when I had to leave due to bladder issues. I really thing they should at least answer the phone!!! This Paydens in Beckenham BR3.

This chemist is taking the piss I've rung over 60 times to see if my tablets are ready and no one is answering please shut this place down

Very unhelpful and liked paying god. I went in to buy some ointment which we have used many times before for an infection. Was asking me so many questions, in the end she said she would not sell it to me. So went to Boots and got it there.
Sales girl and pharmacy think they are Doctors!

Waited an hour for my prescription the other month. Was told it was ready and the pharmacist needed to check it before I was allowed it. But pharmacist was busy doing flu jabs, she would be about 15 minutes. Said pharmacist was sitting in the little room on her own for 15 minutes. Then came out and got the two people waiting for their flu jabs done. Then about 10-15 minutes after that the lady who said it needed signing finally went in to tell her. Then yet again the pharmacist seemed to just sit in the consultation room looking at her computer for another 15minutes, not looking like she was actually doing anything. Eventually she came out to check the medications. But this was all after an initial 20 minute wait for my prescription in the first place. I’ve never known a pharmacy to have such long wait times and for the majority of them to move at a snails pace. Felt like walking over to get my prescription and taking it in to her to check seeing as it took all of 2 seconds to do. Especially annoying as my kids were getting home from school and I was still stuck waiting for my prescription that I’d arrived an hour ago to collect. Fidgety feet while waiting would be a polite way of saying I was getting incredibly frustrated, impatient and annoyed. Either get more staff or give realistic wait times in the first place!

Chocking experience so far! Cost cutting needs had forced our much-appreciated local Paydens/Courts pharmacy to take us off their delivery list. Our pharmacy is very popular, with long customer queues being normal. Due to inherent infection risks, queuing is not an option as my wife is looking after her parents who are in their 90s. In wishing to continue supporting our local pharmacy I called Paydens Head Office in order to establish if the company was considering alternative options for contactless collections (e.g via a hole in the wall). The receptionist advised that Paydens do not have a Customer Services Team, but that I could email their Complaints Department. Not being happy with that approach I was finally offered a callback. Shortly afterwards Charlotte from their Complaints Department called me and we spoke for about 20 minutes about the issue. Charlotte promised to speak to the relevant people and that I would hear from her and others shortly. That was 10 long days ago. If Paydens wish to treat their longstanding customers like this, then Paydens should not wonder if the same customers vote with their feet. We will decide by yearend if an online Pharmacy with delivery services is the healthier option for us.

I have never encountered a more badly run pharmacy with staff who clearly couldn’t care less . Their administration of the Pharmacist in-house consultation scheme seems to be done on a whim and with zero duty of care despite promoting it heavily . Certainly not a supportive practitioner in a very diverse local community… avoid

Paydens Oxted
The staff are helpful and friendly as always
Nothing is ever to much for them.
Thank you 😊

The staff are all welcoming and compassionate. Sometimes a very busy pharmacy, and I've always had good service. They seem like a great team. I am so grateful, they have helped myself & my father and mother with medication over the years, and I couldn't thank them enough. Fantastic delivery service too always friendly.

David

Rochester Branch
Far too busy to deal with clients.
Manager informed me that I should not expect electronic prescriptions to be ready on the same day they were prescribed and that if I took in a paper prescription they would fill it ‘depending on their work load’. They informed me that my prescription was not there and after I called the GP and received a code it suddenly was there- much discussion about their systems and how hard it is for them and how I need to be patient (I had been cross as I had given all day for them to have prescriptions as I had been caught out before trying to collect immediately after consultation) but no apology for their lack of interest and initial failure to find my 2nd prescription.
Had I not been persistent I would not have received antibiotics that I was in need of.
I took my prescription elsewhere and it was filled within 15mins with no fuss.
I originally chose them as I had heard a staff member being especially kind and helpful to an old lady and I told people how good they were. I did see them being kind and friendly to ‘regular’ customers but their attitude to those they did not know appeared and felt dismissive .
Disappointingly my experience has been mediocre to very poor.
I have found it to be an unfriendly, unreliable service.

When the Balmoral Gdns store opened it was like a breath of fresh air with a far superior service compared to our other local pharmacies. But then came covid from which Paydens have not recovered, none of our meds are awkward rarely prescribed items but Paydens always have an excuse for being out of stock when I've queued for over half an hour I'm not happy at the prospect of returning and queuing again one would imagine that they would be labelled and ready to go but no, two days later and yes I'm in the queue again meds not ready pharmacist absent he's giving covid jabs & to hell with the queue that's out of the door three quarters of an hour later I finally get my meds. I have now voted with my feet and requested that my meds are supplied by another pharmacy who on several visits had very few waiting clients and they were being dealt with very efficiently and politely. My wife will now be be joining me at our new pharmacy after having spent six hours trying to contact Paydens on the phone to no avail even call back failing to raise them.

Had my jab yesterday by Jason he was so soft and gentle I barely felt it. As I’m not keen on needles he was reassuring through out and if I ever need another one I would go and see him.

I collected my 86 yo dementia husbands prescription because he’d waited a week and no delivery. When I collected it I was informed that as he had someone who can collect they wouldn’t deliver anymore. I have my own meds to collect, I’m 77 and not in good health, so they say I have to go there twice a month hoping to find that my prescription is ready. They said as he had someone to collect them they’ll take him off the delivery list.

My wife put in a email to the Rusthall branch for my meds Monday, expecting to be able to collect Thursday. Upon going in today she is told there are no meds by some fool with a bad attitude and stated my wife had not requested them, annoyed by her attitude my wife produced the email this at least stopped the woman's attitude but then came the B/S we would have to wait to Wednesday or Thursday next week 9 working days to get someone's meds is unacceptable payde s have gone so far down hill it's unbelievable they are always giving iou,s for missing meds, they are slow beyond belief at the best of times no wonder people wish they would give up in our village and let us have a quality pharmacy back