PayByPhone Reviews 

Constantly looses my car list and payment details, says no nearby locations despite having full signal and standing next to the machine. DO BETTER

The IA they used for chat is a nightmare.

I opened a claim as I was double charged with the IA. Unable to speak to a real person. The IA say it opened a ticket but cannot provide any ticket number …

Honestly if I can’t get a hold on someone I might just fill a claim a consumer’s association.

Sat in my car in Blackheath last night trying to pay for parking ahead of a concert. App said my account was suspended but provided nobody to speak to. Rang the number on the parking sign but only option is automated to pay for parking. Tried to do this but robot said my phone wasn't registered. Tried to create an account and it then said I was registered. Eventually had to give up and park a long way away. Missed the beginning of my concert. Today have tried to contact someone in person. Only option is to speak to a chatbot who told to to try alternative methods of paying which is a nonsense. There are not ticket machines, no alternative apps and I couldn't pay by phone. Bot told me someone would email me at some point in the future to respond but when? Why is a parking company permitted have no physical customer service for people to speak to? They are an absolute disgrace and the shocking reviews they consistently get are testament to this

App is very user unfriendly to use. Impossible to speak to a human about a problem. Very stressful experience

I've been trying for months to remove my email address from PayByPhone's database, and somebody else has used it to sign up for an account. There appears to be no way of contacting them besides the chatbot on the website, which has on multiple times stated that a ticket has been raised and I would receive an email: that has never happened. On one occasion, the chatbot has instructed me to use my email address to log into the stranger's account, which feels uncomfortable (and possibly illegal under the computer misuse act) as the account will presumably include that person's personal data, telephone number, car details, and movement history. There appears to be no way to communicate with an actual human.

Utterly awful. These charlatans push you to take sms reminders and then charge 8p + vat for the service. The app is not great, confusing to use. They clearly have no regard for their customers.

ABSOLUTELY ABYSMAL IS THIS DAMN APP. It is slow it is useless it wants passwords even though I only use the useless thing for two areas - it is truly awful, by the time I sit trying to get the damn thing to work I get a parking ticket. whoever is paid to develop this ridiculous system needs SACKED. The cost for a text msg is stupid altogether typical disgusting piece of non equipment.

This app is terrible. The website loads incredibly slowly and deceives you just before payment by making you think parking has started. However, you actually need to complete a few more steps. This tactic is used to increase your chances of getting a fine. I shall pay by cash next time!

UPDATE; they really are an awful company and will be trying my best to avoid them. This is not how you handle a customer review with such reply!

The system is riddled with faults. I would have preferred to carry change with me then trust this system. I changed my mobile number and now can register my permit on my new phone. Course you cant just update your number you have set up a whole new account.

The app never works it is absolutely infuriating. It says no signal but I have managed to get on WiFi. Every other app on my phone is working.

Worst parking app I've had to use.
Constantly crashes, always has issues when I try to pay by another other than Gpay. Only accepts max of 5 vehicles so constantly having to delete one vehicle in order to re install another vehicle to park it. Then vice versa when a different friend visits.

It always seems to need payment approval via the bank app, but the you always get a message saying you closed the paybyphone app without confirming payment. Obviously this is just to help confuse the issue so you don't know if it's actually safe to leave the vehicle parked there. It seems like the entire app is designed to be user unfriendly.

I far prefer the RingGo app even though I find that the annoying too. At least it works.

Using official app from Play Store. Can't even sign in. Dropped 0 from phone number correctly . Password entered correctly. 4g signal is good. Waste of time. Got change from a local shop & paid the old fashioned way.

I tried to use their website to pay for parking and I have mistakenly clicked on something within the website which has resulted me being scammed. I have been subscribed without my permission or awareness to a company called Yogalicious for £29.90. Paybyphone must be aware of this and must be being paid by Yogalicious to advertise on their site. It preys on people who are trying to pay for parking on a crappy website which is unclear and confusing. Next time I will park elsewhere.

Absurd PayByPhone service in the UK as an overseas visitor in times where all other payments are online and by credit card and parking fees are north of 10 pound almost everywhere.

PayByPhone app and website seem geofenced and block overseas visitors.

The only option one has is to leave the parking lot. find an ATM, get bills (and pay ATM fee), then go to a supermarket, buy something, beg the cashier to return all coins they have left, then go to the paybyphone machine and overpay (as one can never get the right charge). The extra time this takes, inconvenience and extra costs this causes is more than frustrating.

This is clearly not only a nuisance for drivers/"customers". When asking for coins in a supermarket staff literally rolled their eyes "It's the parking, isn't it".

Why not improve a service that clearly is a nuisance for all?

Following an irritating experience with PayByPhone I am advised that I can speak to a human if the ask the chatbot to speak to staff. I wonder. The next time I have the misfortune to encounter problems at one of the sites they have managed to add to their empire I will give it a try. Of course - they could just put a phone number on their App. and employ a few more people.

Quite possibly the worst parking app out there. Difficult to use, and no clear instruction, had to resort to calling which made the experience even worse. The issue is that how much choice do we have to not use it if you find yourself in the unfortunate position of parking in a place that uses it. Awful, awful experience.

Any one there to stop paybyphone app permanently because it’s very annoying and so expensive for parking, they charge in se24
Area Over £15 per hour that is to expensive, it is not only that area everywhere in London , it is better to replace this to RingGo
I checked this by myself but I didn’t park because it was too expensive
I’m 100% not happy with paybyphone it should go immediately
Assistance required from local council to take action against this please
Thanks

No WiFi in Salcombe car park and no card payment allowed. Paid on app and was charged an extra £2.50 is addition to the £13 to park. Daylight robbery!!

Yet again this system has stopped sending email receipts. There is no way to contact them to report the issue. Scam company.

Shocking experience with the app. Sadly, as a street resident, I have little alternative but to use it.

I'm currently unable to delete cars from my mobile app which I have always used for visitor parking. As a consequence I'm unable to allow visitors or workmen to park outside my own house. I'm told that: 'Vehicle limit reached. Remove unused vehicles to add new ones'. I'd certainly like to do that! But when I go to 'Vehicle Managment' I'm simply directed to 'Fleet Parking' where I'm told to 'Upgrade to a Business Account!!!' Ludicrous. Having done everything suggested (ie logging out, re-installing app) to try to delete old cars, but am simply forced to go through the whole cycle again. I have requested help multiple times via the stupid 'Parker' bot but there has been NO response at all, and I shouldn't have to waste time like this. It is a puzzling that this appalling app is permitted at all. Instead of manipulating customers into upgrading their accounts, there should be a really straightforward way to delete cars no longer required on the system. I have listed the number plates of these cars on Parker, I would like them deleted please!