PayByPhone Reviews 

downloaded the app that day. I thought I had paid for parking. I received a fine as the payment must have not gone through. I wanted to appeal and requested the information to show I downloaded the app and tried to pay and enter card details. Can only speak to a chatbox and no one has responded to the email. As I have no evidence I can not appeal,

Sneaky charges for text notifications that I don’t want and difficult navigation to remove them

They charged me twice for my parking and the only way to communicate is via AI. No way to upload photo of double charge. NO way of speaking to a human. Be careful using them.
Received my money back. Unsure whether this was because I went to my bank. Thank you. Would be helpful if it was clearer how to talk with a human

My daughter is currently in Maugersbury Road car park, somewhere in the Cotswolds and still trying to pay for parking. When she arrived there was no signal so she couldn't download the app, so she phoned me with the details and aske me to do it.

First I tried the website, got as far as entering all my credit card details then no further. No button, "enter" does nothing, no error message.

So I tried the 0800 phone number and went all the way through their tedious key pad data entry system only to have my credit card transaction rejected at the very end. I tried with another card with identical results. I've no idea why it failed, but I'd now wasted 20 minutes of my life I'll never get back trying to use their broken system. And, of course, there's no way to talk to a human. All I could do is phone my daughter back and report failure and she will have to try and find a signal somehow.

What does concern me is that I've given this bunch of incompetents details of two credit cards. I don't trust them one iota to keep them safe or delete them. I am also not happy that my daughter may incur a penalty due to the delays not of her fault.

The whole thing is set up so that the unfortunate users fail and they collect their PCNs.
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A day later

I notice that PayByPhone have responded to my review, but it's just the same AI generated response they post to every comment. A bunch of platitudes.

Surely, after about 1000 1 star reviews, 95% of the total, they don't need any more information or feedback. All they need is to fix the multiple problems with their operation and provide a human operator who can sort things out in real time rather than wait till a PCN has been issued and then reject the appeals.

This company is just about as close as you can get to a scam whilst just remaining legal.

There is no reply 7 days after I reached out to the chatbot AGAIN (the link provided in the reply I got on TrustPilot from their team on 3 Jun). I got charged a wrong fee, and NO support ticket number, NO real person contacted after reporting multiple times in PayByPhone's chatbot. The chatbot is a scam. And there is no way to contact real support.

Grubby business. They appear to be disabling 'pay by card' at my station Redbridge. So people who have neither the skills nor memory to pay online (nigh on impossible on the central line) get 'fined'. A nasty business.

Disgraceful bunch of crooks, customer service non existent. Tenby multi storey carpark have tried claiming a refund for incorrect car details input but not a dicky bird. Several emails later have heard nothing back, not even an acknowledgement of receipt.

Free on street parking up to 8.30am (London Kensington area) and at 8.22 choosed parking for half an hour (so should be up to 9am) and they charged me for 30min but from 8.22am where I have still 8 min free parking. It is not about charging me for free parking time, but I've been prepared back to the car 9am, so probably will be already fined. Luckily found that, but usually never check that details, because any other parking app can recognise when paid parking time is starting.. useless and focused on charging ppl for wrongly working app..
Another annoying fact - you can park somewhere up to 2 hours but you choose parking for 1 hour only because not sure how much time you may need. In case that you need more time it is not possible to extend parking because stupid system don't allow you to return to the same place for next 2 hours or so..

The PaybyPhone app is appalling - 9 times out of 10 it fails to work despite having upgraded my mobile phone. Today I tried to park on Golders Green Road, but the app said there was no internet and to upgrade my phone. It is my opinion that the PayByPhone app is scamming drivers by deliberately failing in order to get drivers to get a ticket and fill the coffers of whoever is operating PayByPhone. The Ringo app is vastly superior and works every single time. There is absolutely no excuse for the PayByPhone app to not work. Very stressful trying to pay over the phone - took me ages and eventually I missed my appointment on the Golders Green Road. I am very annoyed and stressed. FIX THIS APP. NO EXCUSES!

No star should be an option
This is a disgraceful company only a bot support, payments fail, no way of contacting anyone

4h parking was £75.5 because apparently my car is not ulez compliant when it is,
Me wanting to resolve it quickly,
I got report from gov.uk and dvla, wanted to speak to someone, no contact number anywhere,
I was forced to speak to ia which told me to contact customer support,

How, can I contact support?

Sorry, I can't share contact details for PayByPhone support as I don't have access to that information. However, I'm here to help you resolve any account or parking issues directly. Please share more details about what's happening with your PayByPhone service, and |'11 do my best to assist you. If you need guidance on troubleshooting, billing, or account management, I'm ready to help.

So please don't tell me to contact your ai just tell me how can I contact human to manually change data that you have wrong

1 is minimum i can give but i would give minus to this rip off permits zones have doubled within a year in Ealing ,london, a disgrace having to pay such extortionate charges and be out of pocket for family or friends visiting

I now see I’m in a long line over 10k or more! I’ve no wonder the PaybyPhone App is not fit for purpose as any revenue generated must be spent employing people handling legitimate complaints. I think it is about high time the government/Mayor of London actually intervenes where councils persist with such a defunct system.
I’m appalled and wonder if there is an ombudsman to report all our complaints?
Please help Trust pilot?

Terrible if a mistake has been made and need support. Robot chat advice useless and end up going around in a loop before site crashes. Why can’t I just speak to someone!

They charge nearly double the price! We parked by Madeira Drive in Brighton and decided to pay using the app. For 2 hours, they charged me £6.50, while the machine price was only £3.70! On top of that, they even charge you during the hours when the car park is supposed to be free! 🤯🤯🤯

First ever experience using this app. First couple of attempts got error messages. Finally thought the payment had gone through, message on screen saying paid until 16:37pm and headed off to have lunch. Came back to find a parking charge notice. No sign of our payment in the app history so no chance of appeal. Never using this again!!!!

Most of these apps/websites aren't designed to be actually the most convenient way of paying possible. This goes the extra mile by crashing out on payment, etc.

More often than not go through the whole processs only to get a "something went wrong" message. I tried sending them a message but never received a reply. The two car parks I use where this happens have no card payment facility either!

Terrible. DO NOT TRUST THIS APP. We paid the amount on the app and then received a fine from the Parking company for £100. We tried to appeal but nobody responded from the parking company via email or phone. This amount has now increased to to £178 for a £3.06p parking. Disgusting and when you look at the small
Print on PayByPhones site it actually does say that they cannot guarantee you won’t get a fine. IT ISNT WORTH THE RISK. Keep away from this app . (By the way your link you’ve attached doesn’t work) as your response to this
And if you’re really bothered why not offer to pay the £178 fine we’ve received

Who came up with this stupid shit?!?! Why can’t we just pay by card at the ticket hub!!!!!