Paving Superstore Reviews 

Ordered 18.5 sqm of raj setts £751 on the 23rd of August, on the 27th I was told that they are not in stock and its upto 14 days wait for a refund, not ideal but no problem, I've been waiting over a month for said refund,
Contacted them on multiple occasions only to be told they will ask the "accounts team" and get back to me, i have heard nothing back, thankfully I used a credit card!

Very happy with my Bowland Stone Catherine Wheel Paving Circle purchase it was exactly as described on the website great price very well packaged, no damage & the communications for delivery were great. A perfect addition to my garden & it looks brilliant.

Good high quality products and can’t fault their customer service 👌

Purchased some porcelain for an outdoor seating area in my garden. Arrived quicker than expected which was a nice surprise. Staff were more than happy to give me some advice on laying the slabs.

Very good prices for a quality product which included delivery. Pallet truck delivery for bricks is not ideal due to the weight which was not helped by using double pallets which added to the weight considerably.

Purchase some turf was ring the next day and told that delivery would take place today (Thursday) rang in the morning to see what time it would arrive was told 2pm ,was then rung again to say that the lorry had Brocken down and I was told Tuesday for delivery.
I emailed them and asked for recompense as ive has to take the day off work to receive turf that's now not comming and Tuesday I'll have to take another day off . Was told absolutely not . So I then asked THREE times for the order to be cancelled to then be told I'm not getting a refund for yo to 14 days . Not on!
terrible company didn't even apologize really and now I've got to wait 2 to 3 weeks for a refund of £250 . Avoid like the plague . In future I'll stick to shopping local

As other reviews they are very rude as I explained I had to take the day off to receive the turf I asked for recompence as it's not my fault the alleged lorry broke down AFTER they arranged for it to be delivered that day at 2 pm . I was told nope no compensation every although I explained that I'm at a huge loss for Thier problems .
I'm still awaiting a refund of which I'm told it'll take around 14 days to even get to one of their finance team them further time for the actual refund . Contacted the turf supplier to find it's not been canceled with them either that Habe now canceled it at Thier end . I explained that we have worked very hard to provide a garden for my son who is disabled and this is his only outside space I don't understand why that's seen as appropriate we are nearly trying to get grass down and bedded before the bad weather kicks in again . I didn't demand compensation I asked if the company would offer any and frankly after reading the reviews I do not trust this company in any way . I asked three times for the other to be canceled and then I was told ot was only to find out it hasn't been .

Ordered 60m2 of paving for a garden project and the experience was absolutely awful from start to finish. After receiving an initial confirmation email stating delivery would be within 5 to 7 days, I heard nothing back at all. I then emailed and called, finally spoke to someone who told me he would need to contact their supplier for a delivery date and get back to me. I had hope at this stage, but another week went by and still no communication, so I called again today and spoke to a very unhelpful man who basically argued with me about how he couldn't do anything as it was down to the supplier to tell me when the slabs would be delivered. I've now asked to cancel my order and thoroughly hope that I'll get my money back. I massively regret ordering from them and would advise everyone else to avoid Paving Superstore like the plague. Awful.

Delivered on time in full, helpful driver dropped it in the right place. Product was as it appeared in the photos

17% of reviews are 1 star. There needs to be a zero star option. Awful experience with them in the spring which was rescued by the credit card company refund. Poor customer service communication…….experts at stringing it out and not doing what they say they will. With nearly 1 in 5 reviewers leaving a one star review ask yourself, “Do I feel lucky”? If you really must, please purchase using your credit card for the enhanced consumer protection.

After looking online for Indian Stone Paving, I chose 'The Paving Superstore,' for several reasons.
The huge choice available; The option to have all one size or multiple sizes; Also the thickness of the stone; and above all the price which included delivery.
My original choice was the Rainbow Paving Slabs. However no guarantee could be given on when the slabs would be back in stock, so we settled for a different choice.
Completed order and goods arrived within the time slot, and kept informed along the way from start to delivery. Overall, I would highly recommend The Paving Superstore for just about any garden makeover.

They did an amazing job from advice on slabs to delivery
Very knowledgeable about there products, it was a smooth process and the product was even better than expected very efficient
I wouldn’t hesitate to use them in the future

Friendly, helpful service and everything delivered as promised. 3m stone circle in autumn brown looks stunning, especially when wet!

I selected a paving kit from the website wanted a greyish colour. The kit that was delivered was no where near the colour on their website.

Contacted customer service they said the right kit was delivered no joy at all.

Maybe I should have asked for a sample.
would not buy anything else from this company
Update to my review following the response from paving superstore.
I sent a photo as requested from paving superstore, I wasn't totally happy with the photo as it did not really show the true colour. The fact is that the paving I have received is more of a yellow colour. I believe anyone reading this review should get a sample because the colour on the website is different to the colour of the paving I have received.
I really trusted the website to show the colour.

This business is an absolute disgrace.

I placed a high-value order for Egyptian pavers based on product images on their website. The evening before delivery, they casually informed me that my stone had been sold to another customer. No pre-warning just a last-minute email that left me scrambling.

They then pushed a “similar” product on me, described as a “darker shade” of what I originally ordered. No photos, no offer of a sample, nothing. I called multiple times to speak with George, the person supposedly handling my order, he never once picked up the phone or called back. Another staff member told me George had selected a suitable replacement personally, and not to worry. That turned out to be complete fiction.

What arrived was more expensive and nothing short of a joke, a yellow not beige/light grey stone, with totally inconsistent dimensions even for a tumbled stone, that looked absolutely nothing like the product on their website. The only thing it matched was a skip.

My professional landscaper told me it was unfit for purpose so when I raised this with the company, I was met with arrogance, legal posturing and total denial. Bruce, one of the directors, refused to accept any wrongdoing and insisted they'd "fulfilled their contract". He even told me I could return the goods but at my own expense. That’s five pallets of stone they mis-sold me, sitting on my driveway, and they expected me to pay to fix their mistake.

I had no choice but to go through my credit card provider, who reviewed the evidence and refunded me in full. Not a partial refund, not a compromise, a full reversal, which speaks volumes about how clear-cut this misrepresentation was.

And still, Bruce continues to deny responsibility. The stone is still on my property. They’ve refused to collect it. I’ve had to issue a final notice and have begun charging storage fees, all because this company refuses to behave with even the most basic level of integrity.

They are misleading, evasive, and aggressively unhelpful. Their website is not an honest reflection of what you’ll receive. Their internal communication is chaotic. And when it all goes wrong, you’re on your own.

Avoid this company like the plague. You’ll be spending more time chasing them than laying stone.

1st AUGUST UPDATE:

Surprise, surprise! As with many of your other replies to complaints, there’s a refusal to take any accountability.

You sold the product I paid for to someone else, then offered a substitute under pressure. I was told it would be similar in tone, not entirely different. I clearly mentioned it needed to match existing paving, but your team failed to act on that. You never offered a sample, and the stone delivered was nowhere near what was shown on your website.

Rather than owning the mistake, you’ve chosen to deflect and accuse. Anyone reading this should simply check Google Reviews and compare the photos I posted to what’s shown on your website – the difference speaks for itself.

Absolutely horrendous customer service / business. I have run my landscaping company since 2000 and have never come across a company like this. We had a stock issue from another supplier so called these to confirm they physically had stock which they confirmed. I paid for 3 pallets due to be delivered 5-7 days. Day 7 I get an email saying they don’t have stock. Surely they knew this on day 1. Offered me alternative slabs which I declined. Ashes for a refund several times on the 3rd and 4th July.
Advised it could take up to 14 days and make contact if it hasn’t after 14 days. Every other product i have returned is 2-3 days max.
Now on the 28th of July they’ve ignored every email sent and I’m forced into claiming via my bank. Go to Infinite paving as I’ve used them for years they just didn’t have stock for what we wanted.
Avoid like the plague.
***As for your reply regarding the refund, your representatives reply stated he had just gone into hospital at exactly the time the refund was due. What a coincidence. Then and only once I contact Lloyds who actually refunded me and took over the claim.

Absolutely shocking company. Placed an order on the 11th June, phoned them on the 17th to check on the status of my order, advisor couldn’t tell me but said he’d phone me back the next day, which he didn’t. I phoned them the next day, this adviser was unhelpful and unprofessional and told me the problem was with Rowlinson themselves. Phoned Rowlinson who said the problem was with paving superstore. Phoned PS back, same adviser, still rude and unhelpful, said he would look into it ‘when he had a minute’. I insisted he check it while I waited and he again blamed Rowlinson. Phoned Rowlinson back, they said problem was definitely with PS. Phoned them back and told them to cancel the order. I had a call from the manager the next day who advised me the person that processes the orders was off sick so it hadn’t been processed. Not great as they should have cover for this, but I accepted his apology and decided whilst I would still order elsewhere, I wouldn’t leave a negative review. He told me my refund would be issued asap, I’ve checked with them today and it still hasn’t been done a week later, they have just processed it now but only because I chased it. The initial problems were bad enough, but to not refund immediately after that is inexcusable. Would not order from them again and would advise others to think twice about doing so. I ordered from Garden Street and had my items two days later.

Update; It’s funny how this company seems to have a very different recollection of events to any customer that is not happy. People would have more respect for you if you owned your mistakes, apologised for them and tried to improve your service. Rather than do that though, you bite back at customers you have treated poorly and let down, even to the point of sending me a sarcastic email. From reading your other negative reviews it seems you have been using the excuse of a staff member being ill for some time. If this is genuine, then I am very sorry for that staff member, but you are a business and if you can’t fulfil customers’ orders then stop taking them. You have no idea what your customers are dealing with in their personal lives so please do not try and guilt trip people because they want their money back in a timely manner, money you took and have had for two weeks for nothing.
You’ve had many negative reviews along similar lines, we can’t all be wrong.

I compared these tiles to lots online and kept coming back to them. I couldn't find anything cheaper. I hadn't heard of this company before, so read all the reviews, which were really positive! I decided to order and am so glad I did. They arrived exactly when promised. Our builder couldn't believe the price and told us they were great quality to work with. He's now using Paving Superstore for other jobs. The patio looks fantastic. Really really pleased with the product and highly recommend.

We ordered slabs to be delivered on a Monday, this was confirmed by email even though it was a bank holiday, they then contacted us to say it would have to be Tuesday, we said that's fine. They then contacted us by email to say they couldn't get the slabs we ordered and so we chose a similar product same size, sawn edge ect and they confirmed they would arrive on the Tuesday, nothing arrived on Tuesday, I called on Wednesday and was told they would arrive that day. Slabs then arrived but they were not the slabs we ordered, so I called and was eventually told they (the supplier) did not have the ones we ordered so they sent these instead! They then said "I have found some different ones from another supplier well I think I have, I'll have to double check", this took a couple of days not hours as they don't always reply to email and always seem to be in meetings 😉 so eventually I cancelled, asked for a refund and for them to collect the two huge pallets that were on my drive. I did get the refund fairly quickly after another phonecall but 4 weeks later the slabs are still sat on my drive. When I've asked again for them to be removed twice I was told 'oh sorry we thought they had been collected (maybe I should of kept quite) however they still weren't after another week so at the moment they are apparently coming on Monday 🤔 if not they'll be going on the road side! If I we're you I'd avoid this company, they haven't got a clue what they are doing!!!!!

Ordered a paid for a circle in February, it took ages to come, then it was broken, after 2 months or so finally got the company to collect it , HOWEVER I HAVE NOT RECEIVED MY REFUND, IM NOW HAVING TO TAKE PROCEED WITH LEGAL ACTION, awfully company to deal with.

Update, the company has only said a refund has been issued today after I have repeatedly chased them, I have had to send dozens of emails and phone calls in order to get this far. I’m waiting to see if I get refunded, bear in mind they picked the circle up 12 days ago and I’m still waiting on a refund. They have only just told me today it’s supposedly been issued after I have complained again.
My advice steer clear, they may be cheaper but it’s not worth saving a few pounds for terrible service!!

Placed an order 10/04/25. Took ages to get the order processed. Now after 5 weeks of promised delivery dates and multiple excuses and no delivery taking place we have cancelled our order. Absolutely appalling service.