What an amazing experience from start to finish . Wonderful friendly and helpful staff in store , giving us that personal touch . The delivery men were extremely friendly and went over and above fo... See more
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See what reviewers are saying
The service from Scott & James was excellent! Great communication! Courteous, Smiling, Careful. Took their shoes off on entering my home! Sounds basic but now-a-days most delivery personnel don’t d... See more
I am really pleased with my sofa. The staff were excellent at delivering exactly when I needed it. I got a tracking email first thing although this didn’t update during the morning, which would’ve b... See more
What great service, ordered online, immediate phone call to confirm order. Short turn around time, can choose am or pm delivery slot, with tracking Both David and Mark the delivery lads, where fab... See more
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Lighting Store
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
Pavilion Broadway is a family-run business founded in 2008. Championing British brands such as Duresta, Vispring & Parlane as well as leading international designer furniture, lighting and home accessories.
Contact info
Unit 4, Tewkesbury Retail Park, GL20 8UY, Ashchurch, United Kingdom
- 01386711512
- david@pavilionbroadway.co.uk
- www.pavilionbroadway.co.uk
4.5
Excellent
365 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have recently purchased a new bed and mattress…
I have recently purchased a new bed and mattress from Pavilion Broadway and had great help, advice and courtesy throughout the process, from choosing the bed, ordering, finance and delivery
16 June 2023
Unprompted review
Reply from Pavilion Broadway
Thank you for your review, Simon. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future :)
Fantastic service
Fantastic service and quality products from this company. The delivery was exceptional and everyone I spoke to from the company have been so helpful. If you are thinking about a purchase do not hesitate.
3 May 2023
Unprompted review
Reply from Pavilion Broadway
Thank you for your review, Joanne. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future :)
Fantastic customer service from start…
Fantastic customer service from start to finish!
6 April 2023
Unprompted review
Reply from Pavilion Broadway
Thank you for your review. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
Excellent customer service
Amazing company to deal with. They use a very good software where everything is logged and you have a clear idea where you stand with your order. Quick communication and very pleasant customer service. Thank you.
24 January 2023
Unprompted review
Reply from Pavilion Broadway
Thank you for your review, Martin. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
WOW!
WOW!
What an amazing service through and through .
I had a slight issue with the delivery and David went OVER & ABOVE to rectify the situation and satisfy me as a customer .
This is truly an amazing shop and I will certainly be returning for all my purchases .
Thank you so much .
13 January 2023
Unprompted review
Reply from Pavilion Broadway
Thank you for your review, Michelle. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
Great service and great products
13 December 2022
Reply from Pavilion Broadway
Thank you for your review, Al. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
Spot on did what said they would do and
Spot on did what said they would do and when they said they’d do it.
14 December 2022
Reply from Pavilion Broadway
Thank you for your review, Gary. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
Great people and special thanks to Mark…
Great people and special thanks to Mark for such great customer service
28 November 2022
Reply from Pavilion Broadway
Thank you for your review, Noel. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
Very helpful staff really made the…
Very helpful staff really made the purchase of our sofas a pleasure.
16 June 2022
Reply from Pavilion Broadway
Thank you for your review, Wayne. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
Very helpful service
Very helpful service, they provided lots of photos of the chair we were buying. Delivery was very prompt
18 November 2022
Reply from Pavilion Broadway
Thank you for your review, Richard. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
Wicked service
14 November 2022
Reply from Pavilion Broadway
Thank you for your review, Graham. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
Amazing quality, service and delivery
Great service in the shop, amazing follow up on text and email. Delivery team incredibly professional and ensured no damage when building. Took all the packaging away as well. Quality of the furniture is amazing
16 November 2022
Reply from Pavilion Broadway
Thank you for your review, Sophie. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
Where the product is better than the Ad
Having purchased 3 items online, my only observation is that the quality of each purchase and the service of delivery, far exceeded that portrait on the website.
Congratulations to the team at Pavilion Broadway, superb quality, great service
25 October 2022
Reply from Pavilion Broadway
Thank you for your review, David. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
Very good range of products and really…
Very good range of products and really helpful service both in store and after sales at delivery point
10 November 2022
Reply from Pavilion Broadway
Thank you for your review, Kevin. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
Large console unit
Item supplied on time as advised.
Delivery to home and sited with great care.
19 October 2022
Reply from Pavilion Broadway
Thank you for your review, Colin. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
I have bought a number of items through…
I have bought a number of items through Broadway Pavilion. They are always of the highest quality and delivered very promptly. Can't recommend them highly enough.
6 November 2022
Reply from Pavilion Broadway
Thank you for your review, Mr Pearce. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
I spoke to a lovely lady, Emi, friendly and professional.
I spoke to a lovely lady, Emi, who helped me place my order, she is kind friendly and professional. Emi told me my items would arrive 2 days later, which they did. Rita and Rachel, 2 porcelain rabbits are stunning, they came carefully wrapped and I am over the moon with my purchase. Wonderful service, wonderful items. I highly recommend this company.
2 November 2022
Unprompted review
Reply from Pavilion Broadway
Thank you for your review, Gail. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
Fast delivery made easy
Great experience made easy at every stage. Fast delivery, friendly and helpful and good natured despite a tricky turn and stairs. Would definitely look here first in future!
26 October 2022
Reply from Pavilion Broadway
Thank you for your review, Nina. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
excellent service
Found the chairs and sofa we wanted and they had a great choice.
Ours was in stock and was delivered within 5 days which was brilliant.
Lovely people to deal with and all very friendly.
23 October 2022
Reply from Pavilion Broadway
Thank you for your review, Anwen. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
Good selection of furniture in the…
Good selection of furniture in the showroom, no pushy sales people, the furniture (which came from Italy) arrived ahead of time and the team who delivered the furniture were excellent.
12 October 2022
Reply from Pavilion Broadway
Thank you for your review, Kevin. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.
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