Paul & Shark Reviews 37

Worst customer service

Great quality never shrink or becomes bigger

Dreadful company with dreadful service. Was overcharged on my latest online purchase (should have been $625 and on getting my credit card statement I was charged $970). They would not answer my emails and don’t give a damn about customer service. Avoid this fraudulent company at all costs!!

Crazy bad after sales service. Prices are exorbitant yet the quality does not match and the customer service seriously sucks. Please stay away from this brand

Will not even try to resolve or repair a design flaw. they call them luxury brand....

Resorting to this as I cannot get a response despite several emails. Bought a polo shirt that shrunk in the wash. Got one reply asking for more details almost two weeks ago which I replied to and nothing back. Own many Paul and Shark garments including polo shirts, and this is the first issue I have had. Given the cost of the polo shirt, it is very disappointing they don’t care enough to resolve the situation.

The Paul and shark club is a con. After buying a couple of jackets (not cheap) I thought I'd use my miles before they expired, that was three months ago. My prize request was accepted but never got any confirmation of it being dispatched so contacted them they said they'd refund the miles which are absolutely no good now since they expire soon and the prizes available I don't have enough miles for.

And their customer service is atrocious

An example of high-end brand. I used clothes from them since a lot of years. Knitwear is fantastic, eternal and jackets and cotton clothes too. I had an issue with one jacket in warranty period and they send to me a new one after sending pictures and ticket to them. Great.

bought a nice coat 7 years ago but recently lost one of the buttons. they sent an identical replacement free of charge immediately.

Outstanding customer service!

My wife and me where long term customers of the brand and most of the time happy with their products and quality.

Since we’ve been to Triest in Italy.
I bought a white pants for an outfit for a wedding there because I forgot mine at our place at home.
When we arrived at the apartment I tried the pants with the suit.
But the color was slightly off so I could not wear the pants for the event.
I went immediately back to the store and want to change it to another color or an voucher.
Because they didnt had the color I wanted I asked them for a voucher for their online store but they decliened and said they wont take it back or give me a voucher, I could online choose another pants right now or need to keep the one I already had.
The pants costs around 350$ and as a long term customers with a lot of high spendings I would appreciate more friendly and professionalism at a luxury store like that.

paul and shark est devenu une marque fade pour seniors ! Où est passé le paul and shark coloré, hype et chic ?
La collection depuis 2023 est devenue fade, les couleurs ont disparu, tout est terne... Cela ressemble à une collection de vêtements pour personnes âgées de plus de 70 ans !
Je prédis un avenir sombre à la marque si elle continue sur cette voie.

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paul and shark has become a bland brand for seniors! What happened to the colorful, hype and chic paul and shark?
The collection since 2023 has become bland, the colors have disappeared, everything is dull... It looks like a collection of clothes for people over 70!

I predict a bleak future for the brand if it continues on this path.

Excellent customer service. I bought a polo shirt which unfortunately developed a fault. I contacted Paul & Shark customer service who replied within 24 hours, asked for some details including photos of the garments labels. They then swiftly arranged to send out a replacement polo shirt with no quibbles, kept me informed of its dispatch and it arrived swiftly. Cannot fault the company and their customer service.

They offer free return, but that is a illusion, they inform in return process that the Sender have to pay shipping and Taxes

Very bad service. I purchase a sweater for 250 euro and after one time wearing the sleeves rubberized. The costumer service gives no reply on emails for weeks, the returning document is not working. If you are going to the site you ended with a white page. They have giving me after weeks a coupon and no money back. The coupon is not working on their site. The only reply they give is try it again. Unbelievable such a bad service for such a expensive and good brand.