Patchs Health Reviews 

A good way of communicating with my GP without consuming a lot of their and my time. Patchs has well thought through and structured questions. Maybe a bit long winded.

Absolutely useless. No clear indication of how to book an appointment and some broken chat window asking bot questions not relevant. Doesn't leave you confident you're on the right page

Sorted out my son's appointment within a couple of hours at hattersley group practice. The receptionist was really nice.can not fault them today.

Great experiece. Fast response and friendly staff

Great service saves time for Doctors

Patches has been really helpful for myself and my children. Specially now that the respond is so quick im
Loving it

Excellent same day appointment always available

Since bringing in Blackpool 8 yr I have changed my doctor 3 times and as they say third time lucky they are the best doctors by far the receptionist are fantastic and so polite

Patches was excellent today,easy to use and the doctors surgery phoned me less than half an hour with an appointment, very impressed x

How contacting a GP practice for a routine appointment goes without PATCHs:
- Call the practice
- Maybe wait in a queue for a few minutes
- Receptionist answers
- You say "I need to book an appointment for [reason]"
- They ask what your name/date of birth is
- You give that information
- They will sort out a date/time which works best for you
Time taken: Assuming you're not calling first thing in the morning, a 2 or 3 minute call and you're done, with a date to put in the calendar, and everyone on the same page.

The same process, but with PATCHs
- Call the practice
- Get put through to the slowest speaking text to speech voice possible (referred to as "Agent" from here on)
- The Agent first tells you if you have a health emergency to hang up and call 999. That's strike one against the system. Not everyone knows what classes as an emergency. So some will hang up and call 999 for something which is not an emergency, others will underestimate their symptoms and sit through the rest of this awful system.
- Then the agent asks you for your date of birth. BUT WAIT! It needs to tell you "If your birthday is the 1st of September 1986, please say 1st of September 1986" WOW! Never would have thought of that.
- You give your date of birth.
- Then it asks for your first name.
- You give your first name. BUT WAIT! It now needs to confirm, are the first two characters J as in John and O as in Oscar (or whatever it said).
- Then it asks for your surname.
- You give your surname. AND OF COURSE, the same as the first name, it needs to confirm the first two letters.
- Now the agent asks what you need to do.
- You say "I need to book an appointment for [reason]"
- The agent then asks if a member of staff has helped you with this before, please say their name now.
- I don't remember the name of who I saw about this last time, so I stay silent.
- 10 seconds of awkward silence later, the agent repeats the same question
- Repeat for 3 times before I give up and just say "No"
- A few more questions, which are answered with a simple no. And the call ends.
The call lasted 5 minutes, and I don't even have an appointment date, because the staff now need to review that awful experience of a phone call's transcript(?)/summary(?).

It would have been quicker for me to take the 10 minute walk to the surgery, and talk to a receptionist. Say "I am booking a repeat appointment, when works best for you". None of this stupid PATCHs nonsense. Just a damn appointment for an annual review!

Now im used to it i find Patches easy quick and efficient with a quick response.

THIS GARBAGE HAS NOW COME UP WITH BEST ONE YET ?
TELLING ME TO GO TO A& E 40 MILES AWAY AS SURGERY FULL !
TOTAL PISS TAKE !

Great doctor surgery really helpful quick with getting back to you .

I found this system easy to use, very thorough and quick.
My only issue is that the person I care for cannot get on to his Patches and NHS take forever for guidance. But my own personal experience was spot on

Requested my repeat prescription which took less than a minute

1st time using patchs health. More efficient than seeing reception at doctors surgery because a doctor was able to offer a solution in a timely manner that receptionist was not able to offer

Very easy to use. Very convenient. *****

Always attentive and kind

I don't like that when I write a comment as required I have to fiddle around to get back the page I want to return to