Party Delights  Reviews 

If i could leave 0 stars i would. DO NOT BUY FROM THIS COMPANY. They take your money and you don't receive the items. Ordered items on the 10th October was told 3-5 working days to receive still nothing. I have emailed 3 times and no reply. Theres no phone number to be able to talk to anyone its disgusting. If you can't fulfill customers orders this time of year then stop taking orders in advance or at least change the delivery time frame to a realistic one so people are prepared. I now have two kids who have a Halloween party next week with no costumes.

I made an order on the 30th September and paid for express delivery (needed for a party on the 2nd October) for it never to arrive. I have emailed multiple times since to cancel for a refund and have heard nothing.
On the 16th October had an email to say my order had shipped! I emailed straight away again and of course got a response right away with an excuse saying it was in their parcel waiting area already so there was nothing they could do! Wild! I still haven’t received it. They have said I can return for a refund when it arrives but I don’t think I should have to! I should be refunded now. It’s appalling service and clearly from all the recent reviews the company has many internal issues.
Don’t buy from them. I used to often but never will again.

If I could give no stars I would do so. Ordered costumes plenty of time in advance nearly week and half later only got one of the items. Emailed twice and no response yet. I’ll be expecting a full refund! Avoid.

If I could give this company 0 stars I would. Unfortunately after multiple emails & my ordering being placed on the 8th Oct, with delivery stating 3-5 working days, I am yet to receive any updates on my order, zero response from emails, other than 1 automated email. No number to call, total lack of anything is not how you deal with customers. The company should be putting additional resources in place when around peak periods, knowing it would be busy. To have a customers not hearing a single things or not havung any updates on their order 10 days after order is very disappointing and very poor. I've emailed to instruct a re-fund as the order is needed by Wednesday which I'm very doubtful it will arrive by then. Let's see how long it takes for them to process a refund. - re-word this, i want to say also my line of work we supply direct to consumer and there is no way we would leave a customer not knowing where their order is upto after 10 days seeing as delivery when bought was 3-5 working days.

If I could give this company 0 stars, I would.

I placed my order on 8th October, with delivery clearly advertised as 3–5 working days. It is now 10 days later, and I have received absolutely no updates regarding my order.

Despite sending multiple emails requesting an update, I have received no response whatsoever, other than one automated email. There is also no telephone number available to contact the company, leaving customers with no way of finding out what is happening with their orders.

I appreciate that businesses experience busy periods, particularly during peak seasons, but surely this is something that should be anticipated and managed accordingly. If demand increases, additional resources should be put in place to ensure customers are kept informed.

I work in an industry where we supply products directly to consumers, and there is absolutely no way we would leave a customer waiting 10 days without a single update, particularly when we had advertised delivery within 3–5 working days. Communication is a basic part of customer service.

My order is needed by Wednesday, and given the complete lack of communication, I have very little confidence that it will arrive in time.

I have now emailed requesting a full refund. Unfortunately, based on my experience so far, I am not particularly confident about receiving a timely response to that either.

The most frustrating part is not necessarily the delay itself, but the complete lack of communication and customer service. Customers should not have to repeatedly chase a company just to find out where their order is.

Extremely disappointing experience and certainly not the level of service I would expect from any business.

If i could mark it zero I would!
Purchased 9th October £50 purchase for my childrens Halloween costumes...
3-5 days delivery... NO dispatch NO reply to my emails NO reply on sicla media!!

NO emails to comfirm anything from these.

I've now had to spend further money for my children have outfits for their discos DO NOT BUY!!

I will be raising a dispute with my bank if these are not here by the 23rd October!

STAY CLEAR OF THIS COMPANY

great ordered a week ago grandsons halloween costume, not turned up in stated delivery time 3-5 working days , like others no reply to email or fb message guessing im not getting it like others by looks of it/or not getting it in time, if its not dispatched soon I will have to look else where for another costume for him, and try get my money refunded through my credit card

If i could give less than 1 star i would. Awful service, no contact number at all, no one replies to emails. Says free delivery then charge you , says 5-7 working days for delivery , but doesnt update for over 10 working days.Only updated the order after i contacted my bank for refund

Shocking Service! Would Not Reccommend!!!
Placed my order on the 6th October. Felt I ordered in plenty of time to allow for a little delay due to increased orders in the run up to Halloween. However, on the 12th I checked the status just to see when it was expected to arrive and which delivery company had it. To my surprise I found that the status of the order was still preparing to ship. I thought this was a little odd even with the allowance for being busy so I emailed the company to ask for an update and if there was an issue. No reply. On Tuesday I filled in the online contact form incase that was a better way to get a quicker response, no reply. It is now 10 days since I order and I have had no communication from the co.pany other than marketing emails and the status of the order is still preparing to be shipped. I understand it is a busy time but if they can't keep up with the orders they shouldn't be taking orders, or at the very least they should be communicating with their customers, advising of delays and offering to cancel orders. My kids have a Halloween party next week and I'm going to have to spend more money ordering from another site and hoping it gets here in time because there's nothing appropriate in the local shops which is why I ordered from here in the first place.

Have ordered from here a few times and never had any issues. However, for this order I needed to return some items. I sent them back and 9th September which shows they were recieved back on the 14th September but I still have not recieved a refund. I emailed on monday, no response so emailed again Thursday. It is not Friday with no response and the phone number for them is no longer in use. Absolute joke.

Absolutely appalling company and I wish I had read reviews here before placing an order for my son.

Purchased on 4th October and not received over 2 weeks later.

Sent numerous emails and contact forms and not even 1 response.

Quick enough to take money and then proceed to bombard with spam but not to send my son’s outfit or give an update.

Bogus company and con artists

I wish I had read the trust pilot reviews before ordering with this company. I placed an order beginning of October for Halloween decorations and they still have not arrived. Emailed with no correspondence from the company. I placed one order and will be getting my items in separate deliveries, if and when they arrive. Will not order again from this company. Avoid!

still no response!!!!! Another email sent!! This is terrible

I’ve emailed 5 times with no response, waiting on my order to be shipped or at least some correspondence letting me know an update? appreciate busy time of year however a reply back with an update would be nice as I’ve spent over £70. Order number 22731. I’ve checked junk email and still no response

Great Website Terrible Company
Terrible company, non existant customer service.
Please do not use this company or place any orders you will be let down. Their product will be bought for a special occasion and they dont give a damn about making sure your order arrives in time.

I ordered some gifts of here on 5th October and despite saying my items would be dispatched within 5 working days, my tracking is still saying that is waiting for details.
After checking trust pilot and the large number of issues, I am concerned that I have been ripped off and scammed and wont receive my items.
If I get my items. I will change my feedback.

Avoid! Takes your money then dosnt deliver and dosnt reply to emails!

Awful, had no updates on my order will be delivered. I ordered Halloween costume for my child as she had a Halloween disco next Thursday and I placed the order last Thursday. I've sent 4 emails and had no response! Of course there's no number to contact them. If my order isn't here by Monday or Tuesday next the latest I'll be reporting them and asking for a refund! I understand they are busy but not to give you a update or communicate back when you've emailed is unprofessional! I'll be advising people not to buy from these.

I ordered a bunch of things on the 3rd October. I have emailed and used the online form on the website 4/5times since last Thursday and had no reply at all. I downloaded shop so I could track the order. It is still saying waiting for details. It’s nearly two weeks later and still not been despatched and they can’t even be bothered to give me an update. I need the items for this weekend as attending a party. I can’t believe they are still advertising next day delivery or even standard delivery on their website when they can’t even fulfill the orders they currently have on time. I wish I had read the reviews on here before placing an order. Looks like I will have to try and order from elsewhere and hopefully find something working two days. Absolutely horrendous company and shocking customer service. Avoid at all costs. Hopefully I get a refund but not holding much hope!

Where is my order? #20344
I’ve had no communication since I placed my order on the 30th September. I’ve emailed several times and no answer. The items were for my son’s birthday, which was last weekend. So frustrating!!

Received a tracking number on 15th October, that doesn’t exist! What is going on!!

I ordered my daughter’s Halloween costumes over a week ago and they still have not been dispatched. I have emailed them and just a basic reply back to say delayed, also messaged on social media again no reply!!
Order I can see sitting on shop as received but nothing sent so far and no solution.
Very inconsiderate and unsure why still taking orders if they cannot cope right now.
I’ll have to reorder outfits from somewhere else and take this further to get money back which is very inconvenient.
Frankie

Ordered on 8th oct 2026 and still says “preparing”. Emailed 7 times and not a single response back to me. No way to cancel the order as you have to do that via email- to which they dont respond.