Parts Geek Reviews 

I purchased a ac compressor kit. The compressor is bad and their non English speaking customer service is ridiculous. Won't take compressor back unless I remove the whole kit to send back. The labor involved is very expensive to remove it all and in the meantime my truck is disabled for god knows how long. PATS GEEK SUCKS BUY LOCAL NOY THIS ONLINE CROOKED COMPANY

I received a wrong parts ,also they charge me for shipping when I order the parts.31 Trying to return the wrong parts back to them ,but they still want me to pay for return shipment. They return process is very hard and confusing, no one can answer their customer service phone number, not to many options on their website.

I ordered a replacement catalytic converter. For starters the welds on the one I received looked like they were done by a second grader with a crayon. When I tried to install it, I found that the angle it was welded at was off and it made contact with the CV axle. Called to return and order one that'll work and was told it was more than 40 days they wouldn't fix the issue. Part was verified by VIN again by them and they still will not fix the defective part. I will never order from them again and recommend no one else does either.

This place is a joke, do not order from these clowns.... They'll send you the wrong part and don't own up to it then they make you jump through a million hoops before they tell you that it's your fault that you ordered the wrong part.... The absolute worst buying experience I ever had...Stay away!!!!

So I ordered my part on July 14th 2026 here it is the 27th and still no part Now im being told that you guys dont ship it Extend does well you took my money but now Extend is wanting me to wait 5 days after it was supose to be delivered this is no customer service what so ever before i can file my refund of money I will never order anything from PARTS TWEEK (GEEK) ever I will never refer any human being to parts geek maybe someone I dont like i might refer them you people are rude no customer sevice at all and then Extend must have been trained by parts geek because there just as bad So to everyone its a process ok dont think you will get your money the same day like she told me its ajoke on us this is why america is the way it is nobody cares anymore how sad take there money and run I meen i have never been through this its almost like crossing a boarder our days have sure turned for the worse but im not proud one bit to have to go through this and do there job going through all this s- - t

Don’t order from Parts Geek. I was sent wrong order which I refused . They got package back . Over a month and no refund. The orders come from 3rd parties. Not worth all the aggravation..
Order from a company that is direct

I ordered a parts for a 2005 F250 4x4 superduty, specificly the radius arm bushings. Parts Geek sent me the wrong part, they sent me F150 bushings. Their return process is anything but simple. Must take a picture and send it, give your vin number, drive to a shipping company that will ship it back, and Pay to ship it back. This is all from PartsGeek when they screw up a parts order and send the wrong parts. The interesting thing is Parts Geeks prices are good compaired to traditional auto parts stores. The problem with good pricing is they get you on the backend when the error is theirs. Any cost savings evaporate when you get the wrong parts and have to return them due to Parts Geeks error. Here is the rub; the wrong parts cost $100.00+, I had to pay $30.18 (30%) to ship the wrong parts back to Parts Geek. It also seams odd that the Parts Geek reviews on their website are at 4.8 stars, all places are about half that rating. To me Parts Geek is one of the worst companies online to buy from because nothing matches RE: non-matching parts, non-matching customer reviews, non-matching statements on their website about easy this, easy that. Other companies have figured it out that being good and honest with your customers will build long-term loyalty and repeat customers. They don't accept responsibility for their errors and place everything (cost/time) on the customer who buys from Parts Geek. I would highly not recommend Parts Geek to anyone, you pay more in the end.

Terrible experience. The first time I ordered a compressor, it turned out to be the wrong one. The one they sent looked like it had been used and it was very oily. They let me refund it and were trying to defend themselves with the fact that it was oily yet that's exactly how I received it. They made me have to put up a fight but eventually refunded me and directed me to parts that would actually fit. I ordered the correct part as recommended. My mechanic could not get around to installing the part until recent and it turns out that it was the wrong part yet again. . I called them and let them know that they made yet another mistake and hid behind they're return policy. I am now stuck with a compressor that I cant use and will have to buy another one. I hope this review can save others from the headache that I had to go through.

Part geek will rip you off 100% plus if the part they send you is incorrect. They made me pay for return shipping then came up with some random pictures claim part was damaged then also to get the wrong part sent back to me want me to pay once again to receive the incorrect part. Scam do not use these guys!!!

Prices were great, but the customer service/policies are not so good. I consulted with them directly to order a part, but they still sent the wrong model. I was given a refund for the basic cost, but not any of the other charges (including an ironic “service” charge). Avoid this company. The slight discount is not worth the extra time, inconvenience, and lost money from their mistakes.

Ordered several items which included a set of rear brake calibers and was sent the wrong ones and upon trying to return them i had to pay return shipping for an item they fluffed up and upon then getting the items they rejected a refund saying the there were missing parts and one of the boxes had never even been opened by me as when the first box got opened we saw they were the wrong parts and as i told the worst customer rep in the world that I sent u back exactly what u sent me but they still want to argue about missing parts when again one of the boxes was never opened and they said that one had missing parts also and I told the rep that if thats the case send me the parts back and I will sell them to someone that can use them and she said u have 24 hours to send a prepaid return label to use or the items will be scrapped at which point I told her no u won't u wil just sell them to some other fool and proceeded to tell her I would be filing a complaint with my states attorney general about there business practices and then I get an email from some other customer rep there that they would be sending the parts back to me, in all the 2 male customer reps were very nice but really did nothing to help but the woman I delt with should be fired as she has no human skills what so ever and almost seemed threatening, in all this business should be shutdown and I will never get anything from them again and also will spread the word to others not to deal with them , I will pay double or triple the price for something before ever getting anything from them again , oh and also I paid for expedited shipping and it took 8 days to get my parts and they were delivered at 6 minutes to midnight ,what legit company ships like that ¡!!!!!!!!

ordered a part from Parts Geek on July 1 and never received it. Tracking showed the carrier was still awaiting the item, and after opening an investigation on July 10 and having it escalated on July 14, I was told a refund would be issued within 72 hours.
That refund still has not been processed. I have followed up multiple times and keep getting the same generic response that the investigation is still in progress and that they need to wait for the carrier’s findings before taking action.
At this point, the delay is unacceptable. Parts Geek should refund the customer immediately and continue its carrier investigation separately. I would not trust them again for time-sensitive orders.

Ordered a part and the part was defective. I didn't realize it until I was attaching it to the car. They said the part had been "installed" and I could not return it. Tried to escalate and got run through the same script with 3 different reps, all of who say there were the "supervisor" of the previous rep.

Horrible customer service. UPS lost my package. I reached out to partgeek and was told I needed to fill out a form with an outside company called “extend” and they would issue me a gift card to which I could then use to purchase my item again….this company extend is super sketchy, and it’s impossible to actually talk to someone. Parks geek could have simply reissued my item since the carrier has already accepted blame but instead tried forcing me to use their weird system. I never got my item and I ended up having to do a charge back. Don’t use this company.

They charge a RESTOCK Fee even when the website have very minimum detail on the product. I ordered a DEPO brand taillight and it did not come with the wiring or bulb needed. Website have NO descition at all. So I ordered another brand TYC which the website have a descent description as to what's included. When I tried to return the DEPO brand, they wanted to charge me 20% restock fee for something that they have no description on the site for. That is totally unfair.

I have ordered a few parts from here and they came pretty quick. So I thought I would order another part. It got shipped the July 9 and it’s now the 23rd. I paid for the insurance so I called them and they want to jack me around and tell me to get back on some site and get a virtual gift card or something. Screw your virtual shit and my part to me !!!! Sounds like they need sued because your stealing power people’s money.

WORST EXPERIENCE EVER! Spent more time emailing about defective parts than actual work. A month later parts are coming at my expense. They should be investigated and shutdown. Here’s the tip. . Find your part, go to the manufacturer website (it’s cheaper and better service by far) buy from them directly and save yourself from stress.

the part does not fit my car and when you do a return they want you to pay for the shipping to come back to them and when you call customer service they do not speck good English you ask to speck to higher up to be told they will call you back.
If i order a part and its wrong i should not have to pay to return it.

What I ordered for my truck was the right fit. Thank you

They suck, don't buy from this place.
Customer service are lazy people that don't have a clue.. their motto is sorry there's nothing we can do. I will never buy from them again and also possibly small claims court.