Parts Geek Reviews 

BEWARE DO NOT USE PARTS GEEK. THEIR CUSTOMER SERVICE IS TERRIBLE AND THEY MAKE RETURNS NEARLY IMPOSSIBLE. YOU PAY FOR EXPRESS SHIPPING AND YOU STILL RECEIVE PARTS 7+ DAYS LATER. CHEAP PRICE BUT THEY MAKE YOU PAY ON MISTAKES AND THEY WILL LIE IF YOU WANT A RETURN SAYING YOU NEED A RMA NUMBER BUT NEVER PROVIDING ONE. ROCK AUTO IS YOUR BEST RELIABLE SERVICE YES ITS A LITTLE MORE BUT SERVICE IS A+ GOT PART IN 3 DAYS AFTER ORDERING ON SAME DAY I USED PARTS GEEK WHICH TOOK 8 DAYS AND I WANTED TO RETURN PARTS 5MINS AFTER PURCHASING KNOWING IT WAS WRONG PART THEY WOULDN'T CANCEL AND MADE ME GO THROUGH WHOLE PROCESS ANYWAY WHEN MOST LEGIT COMPANIES WOULD CANCEL BEFORE SHIPPING PROCESS BEGINS. AGAIN STAY AWAY FROM PARTS GEEK YOU BEEN WARNED. AND I READ THAT THEY DON'T PAY FOR SHIPPING RETURNS WHICH IS EVEN MORE MONEY IF YOU EVEN MAKE AS FAR AS RETURNING A PART.

Rude customer service and they can’t even speak English. Says my package was delivered but not to my address IDKW . I tried calling everyone including 800 number for usps it is parts geek responsibility wtf . This is my first and last time I will ever order from these idiot pirates !!!!

I ordered an alternator from Parts Geek on July 15, 2026. I was advised the order was delivered on July 25, 2026. When I retrieved the box from my coimmunity secured mailbox, the shipping box was obviously empty (weighed less than a pound). I contacted Partsgeek who sent me to their warranty company, extend.com. Extend issued a virtual credit card only good for Partsgeek. I tried several times online and over the phone to reorder the part, but the bank kept denying the order. I was told, on July 25, 2026, that Partsgeek was escalating the complaint. As of August 7, 2026, I heard nothing from Extend or Partsgeek. I called Partsgeek again and got the same runaround. In the meantime, as my vehicle was down for over a month, I had to buy from another location the alternator. Partsgeek also refused my credit card dispute. I paid Partsgeek $275 for an empty box and no help from anyone on getting any assistance. Never Use Partsgeek.

I ordered a Delphi fuel pump for my 05 trailblazer. They sent me some random random Sparta pump. It stopped working after 3 weeks. Just to go through the return process will be about another month, not including having to still get the right part from somewhere else. The whole thing is a joke. When I ordered from parts geek, they sent the original order to Michigan (I ljve in Florida) when I complained, they had the nerve tk send me a screen shot that said "delivered" from FedEx. It clearly said it was delivered to Michigan so they obviously didn't even check to make sure it was sent to the right place themselves. When I contacted FedEx about the issues they told me to call partsgeek. When I called partsgeek, they told.me to call the warranty company. When I called the warranty cm.pany, they refused to file a claim. So everyone got a piece of my money and I still don't have a working fuel pump.

Worst customer service ever. They advertise a wiper arm and wiper for my exact vehicle. I install the rear wiper arm and wiper. Only to find out 2 days later when I turn it on, that it hits my 3rd brake light. Turned it off immediately and sent them a picture of VIN and against the correct size dealer arm and wiper I had to purchase after the fact. There wiper was 1" longer. Now its considered used because it went across my back window twice. Now its my fault they advertise the wrong wiper.

I recently made a purchase from Partsgeek on 8/03/2026. Upon receiving the order I had a part that I couldn't use. Partsgeek refused to let me do a return on the app. Upon contacting Partsgeek to inquire on my return I was harassed and questioned like I stole it. Partsgeek refused to give me a return label. Partsgeek said that purchases were final. They said that the warehouse needs 48 hrs. to decide if they would give me some of my money back and a return label but I would have to pay for it. They also said that I would have to provide proof of the part being the wrong part but I can't install it to provide the proof. Partsgeek is a big scam and I wouldn't recommend anyone to buy from.

False fitment advertising, and you pay for the return shipping when they send you the wrong product.

I ordered two AC hoses (compressor to condenser and compressor to evaporator) of the same brand carrying two distinctly different part numbers on their website, and an o ring kit as their sales rep advised me the o rings might be absent on the hoses. They sent me the same hose carrying the same part number, both equipped with green o rings and the o ring kit with yellow o rings.

When I asked them to correct their mistake and send me the correct hose and take the o rings back they refused to ship me the correct hose and said I can only return the hose and o rings and buy a new one off of their website or elsewhere. When I created an RMA (return authorization) for those two items they said they will issue a free ship back label within 24h as their system didn't want to generate one by default, and also mentioned they will waive a restocking fee from the return as it was their mistake. After 48(!) hours have elapsed I contacted them by phone and they wanted me to create a new return authorization for a cheaper hose, and said o rings are non-returnable. I also went to their chat and attempted with a new person. The result was the same - pay for your return shipping yourself and accept the restock fee.

Save yourself some time and file a dispute with the credit card issuer if you purchased from them and the part is incorrect. They will go through anything including wasting an hour in the chat or on the phone to not give you a free return label.

Or if you can order from a different merchant who is more cooperative and has more integrity to owning up to their mistakes.

I ordered the kit of 4 ball joints. It arrived with 3 and package compromised. In order to get a new kit sent, I'd have to return the 3 at my expense of $28. Made no sense. They refused to ship just the missing one. I ordered it from Amazon for $20.75. Not happy with partsgeek. Will order only from Amazon going forward.

Ordered 4 shocks. Received 3. Website only lets you return an item and not submit a claim for a shortage. Customer service SUCKS!! On hold forever. When you finally get to talk to someone you give them the information required and they say “gimme a second “. Back on hold forever then they hang up. NEVER EVER Again!!!!

Ordered a set of rotors they sent the wrong ones and now expect me to pay to have them shipped back do not order from them

The order process was good, but beneath it lay deceit. I checked a box labeled "Expedited Processing," which promised, "Get it in 2-5 Business Days*," and paid a fee. I paid because I needed to install that weekend. I didn't get the part and had to get a local part. They will not send me a shipping label to return the part. The customer service is rude and inconsiderate. They have just lost a customer. I can't trust them, and you shouldn't either.

So I needed a radiator. Asked Gemini wht was the best & inexpensive. 1sr 2 come up was Partgeek. Found part, order went thru , received confirmation. Next day email said my radiator order was on hold. $108 they let go due 2 billing address not being the same as what's on my license. Who the hell makes rules like this???? I paid with card!! I won't get a BILL MAILED 2 ME CUZ (wait 4 it) CONFIRMED ITEM IS ALREADY PAID 4🤬😡😠
WHY LOSE A CUSTOMER 4 BS LIKE THIS!!! IT SEEMS A LOT OF BUSINESSES MAKE POLICES 2 FRUSTRATE THE CONSUMER!!! IM VERY DISAPPOINTED!! WHATS IN PLACE 4 UR HOMELESS, IN NEW HOME TRANSITION, CANT GET A DAY OFF 2 CHANGE ADDRESS, ELDERLY THATS NOT COMPUTER SAVY🤨 MY NEW ADDRESS THATS NOT ON MY LICENSE WENT THRU!! ADDRESS on license WAS DECLINED!!! #GENIUSES

VERY DISAPPOINTED

Web site recommended the wrong part. I returned it via US Mail but they claim they never got it and the tracking number was not working. So no refund. L

Don’t waste your time on their warranty. I purchased a window regulator for my mini cooper. It broke 4 months later. It took them 4 days to get back to me after filing the claim. The person doing the claim said 12-24 hours. They also said I don’t have to send the item in. After 48 hours I purchased one from a local parts store. It didn’t have the motor. I used the motor for this one to get my car going. Now they need the part back so they can decide if they want to warranty it despite all the pictures I sent them showing that it fell off the rails.

I ordered 2 parts. Delivery was okay and the parts came packaged separately. They were packaged well, but i misunderstood on one of the parts and ordered the wrong thing. I did not open the box so it was completely the way that they sent it to me. I tried to do a return. However, they do not assist with returning the products. I would have to pay a re-stocking fee when they received the product & the shipping was going to be 3 times the priceI have the product. $149 was the least expensive . Plus restocking fee!! I think everyone should be aware of this Just in case.
I've never, bought from a company that doesn't cover return.Shipping and I never will again! Too bad because there are quite a few parts I wanted to purchase .

PARTS GEEK POSTED A PART IMAGE THAT LOOKS NOTHING LIKE THE PART THAT I RECEIVED. THEY ALSO AUTOMATICALLY CHANGED MY REASON FOR RETURNING IT, TO A REASON THAT IS NOW REQUIRING ME TO PAY OVER INFLATED SHIPPING COST AND POTENTIALLY A "RESTOCKING FEE". I WILL NEVER ORDER ANYTHING FROM PARTS GEEK AGAIN, BUT WOULD RATHER PAY A LITTLE EXTRA.

Ordered over $500 in parts that never showed up, 2 months later and i'm still waiting on a refund. Good luck with this joke of a website. UPDATE. 8/19 and still missing money

Wrong part sent and no place to show pictures of wrong part, Cheap until you ask questions and they want money for the wrong part

Had a horrible experience with this company. I found a Thule roof rack on their website. It says in big letter on top THULE ROOF RACK and shows two pictures of a car with a COMPLETE set of a Thule roof rack. The package came and it was literally just 1 metal rail. Not even the clips to attach it to the car. So I called to explain the deceptive accident on their webpage and that I don’t feel I should have to pay to ship this back, let alone pay the 20% restocking fee and I was met with zero help or understanding. Kept trying to get me off the phone. Clearly trained to wear you down and push you off so you just give up. Told me to wait days for a response that never came and after the 4th time calling a supervisor called me back and basically said too bad! Now I’ve spent upwards of 40 to 50 dollars to send this tiny rail back cause they can’t own they’ve made a mistake. I will never shop here again. Be very careful if you do