Parts Geek Reviews 

Ordered a part... said they we're shipping it the next day . I paid extra for expedited delivery . Over a week went by and the shipping label was created.But never brought to the post office. Call the back, swore to me.What's gonna go out the next day.. The part still didn't come in another week...called again..was told to keep waiting... i tried to cancel 3 times and they kept saying i have to wait.
Hung up and canceled it through my credit card company was the only way to get satisfaction...
This place sucks... buy at local parts store...price is the same or close enough

To be honest if I could leave zero Stars I would. I have ordered from them before over the years and never had a problem everything was great. I don't know what's going on now but I placed an order for over $300 for three items everything went through the money came right out of my bank account of course and I expected that the next day it would say that my order was being processed in fact they even paid for expedited processing as they let me to believe. Well that very late afternoon when I closed they sent me an email saying that my order was on hold because they needed a copy of my driver's license for verification to protect from customer fraud. Mind you, the money was already taken out of my bank account so that's really looking out for my best interest that makes a lot of sense like a one-legged man in a butt kickin contest. Okay so I went to the trouble of taking a picture of my license making a copy of it blocking out my license number date of birth as they said I could because they said all I needed was it to show my face my name and my address I gave them exactly that. I called the next day the rep said oh yes we see we received it and everything should be fine give it a couple hours probably show up is now being processed. By that afternoon it was not I called back got another rep and she said yes we see we received it can you send a picture directly from your license without making a copy of it? I said but then I would not be able to black out the information as you told me I can do I said is not everything nice and clear as you ask for and she said oh yeah it's clear they said that I don't understand the problem but I was catching already an attitude and a bad vibe. She said yeah okay well now we're just waiting for the warehouse to put it through but again that sound right. Then by the end of that day I received an email saying my order was canceled so I called up spoke to another rep and they couldn't give me a reason even though I know what it was a personal grudge obviously of some sort real good, but anyway that's the way that ended I said well they have to give a reason why they cancel my order and he said no it was just a problem with the processing I said but that doesn't make any sense he said well I don't know says his problem with the processing doesn't give a reason again, I feel it was personal. Anyway I thought everyone should know who reads this and I will never be doing business with them again but it's okay the blessing is I reordered all the same parts from another company I'll have some class and I won't say who I have not mentioned the names of the reps that I spoke to either out of respect but anyway I got everything for about $50 less so I'll take it take my daughter out to lunch. Thank you PartsGeek :)

Sold me the wrong part even though I ordered it over the phone and verified it was the correct model. Called to make a return and got hung up on. OVERSEAS CALL CENTER!!!

DO NOT ORDER FROM THIS WEBSITE!!! Part descriptions do not match actual item. Worst website ever. Returns are a huge pain and customer service is abysmal. They have sent me 3 parts that say fit but when they finally show up it’s not even close to the right part. Order your stuff somewhere else. I will never purchase anything from them and will forever speak poorly about this shit “company”.

I ordered a set of wheel speed sensors. They arrived as 4 seperate part numbers with nothing to identify which part is for what quadrant (RF/LF/RR/LR). After several contacts with customer service, I have been unable to get this information. I called and was hung up on by automated phone system without speaking to anyone. This company is a SCAM. They can't even verify that I received the correct parts!

I don't know if I misread the description or if they changed it, but what I received was not what I ordered (or at least intended to order). Seeing as I went through many sites to find a part that would fit (different pin configuration than what most models take), I have serious doubts I ordered this if the description did not explicitly state this was the less common configuration. Now I have to pay return shipping and a restocking fee which together are as much as the part. Even if this did fit, I wouldn't put this on my car. The quality is absolute junk despite being described as "OEM quality". I will never purchase an item from this site again.

Ordered a gas tank for my 2011 Camry.
Apparently there are two versions. One meeting Federal emissions, the other California. When you order you are never asked this. So not like when you order from a part store. They just send you the wrong one, which you won’t know until it’s almost completely installed.
Then when you return it after you find out there are two versions they tell you the part was installed and they won’t refund your $338.95.
Never again!

BEWARE DO NOT USE PARTS GEEK. THEIR CUSTOMER SERVICE IS TERRIBLE AND THEY MAKE RETURNS NEARLY IMPOSSIBLE. YOU PAY FOR EXPRESS SHIPPING AND YOU STILL RECEIVE PARTS 7+ DAYS LATER. CHEAP PRICE BUT THEY MAKE YOU PAY ON MISTAKES AND THEY WILL LIE IF YOU WANT A RETURN SAYING YOU NEED A RMA NUMBER BUT NEVER PROVIDING ONE. ROCK AUTO IS YOUR BEST RELIABLE SERVICE YES ITS A LITTLE MORE BUT SERVICE IS A+ GOT PART IN 3 DAYS AFTER ORDERING ON SAME DAY I USED PARTS GEEK WHICH TOOK 8 DAYS AND I WANTED TO RETURN PARTS 5MINS AFTER PURCHASING KNOWING IT WAS WRONG PART THEY WOULDN'T CANCEL AND MADE ME GO THROUGH WHOLE PROCESS ANYWAY WHEN MOST LEGIT COMPANIES WOULD CANCEL BEFORE SHIPPING PROCESS BEGINS. AGAIN STAY AWAY FROM PARTS GEEK YOU BEEN WARNED. AND I READ THAT THEY DON'T PAY FOR SHIPPING RETURNS WHICH IS EVEN MORE MONEY IF YOU EVEN MAKE AS FAR AS RETURNING A PART.

Rude customer service and they can’t even speak English. Says my package was delivered but not to my address IDKW . I tried calling everyone including 800 number for usps it is parts geek responsibility wtf . This is my first and last time I will ever order from these idiot pirates !!!!

I ordered an alternator from Parts Geek on July 15, 2026. I was advised the order was delivered on July 25, 2026. When I retrieved the box from my coimmunity secured mailbox, the shipping box was obviously empty (weighed less than a pound). I contacted Partsgeek who sent me to their warranty company, extend.com. Extend issued a virtual credit card only good for Partsgeek. I tried several times online and over the phone to reorder the part, but the bank kept denying the order. I was told, on July 25, 2026, that Partsgeek was escalating the complaint. As of August 7, 2026, I heard nothing from Extend or Partsgeek. I called Partsgeek again and got the same runaround. In the meantime, as my vehicle was down for over a month, I had to buy from another location the alternator. Partsgeek also refused my credit card dispute. I paid Partsgeek $275 for an empty box and no help from anyone on getting any assistance. Never Use Partsgeek.

I ordered a Delphi fuel pump for my 05 trailblazer. They sent me some random random Sparta pump. It stopped working after 3 weeks. Just to go through the return process will be about another month, not including having to still get the right part from somewhere else. The whole thing is a joke. When I ordered from parts geek, they sent the original order to Michigan (I ljve in Florida) when I complained, they had the nerve tk send me a screen shot that said "delivered" from FedEx. It clearly said it was delivered to Michigan so they obviously didn't even check to make sure it was sent to the right place themselves. When I contacted FedEx about the issues they told me to call partsgeek. When I called partsgeek, they told.me to call the warranty company. When I called the warranty cm.pany, they refused to file a claim. So everyone got a piece of my money and I still don't have a working fuel pump.

Worst customer service ever. They advertise a wiper arm and wiper for my exact vehicle. I install the rear wiper arm and wiper. Only to find out 2 days later when I turn it on, that it hits my 3rd brake light. Turned it off immediately and sent them a picture of VIN and against the correct size dealer arm and wiper I had to purchase after the fact. There wiper was 1" longer. Now its considered used because it went across my back window twice. Now its my fault they advertise the wrong wiper.

I recently made a purchase from Partsgeek on 8/03/2026. Upon receiving the order I had a part that I couldn't use. Partsgeek refused to let me do a return on the app. Upon contacting Partsgeek to inquire on my return I was harassed and questioned like I stole it. Partsgeek refused to give me a return label. Partsgeek said that purchases were final. They said that the warehouse needs 48 hrs. to decide if they would give me some of my money back and a return label but I would have to pay for it. They also said that I would have to provide proof of the part being the wrong part but I can't install it to provide the proof. Partsgeek is a big scam and I wouldn't recommend anyone to buy from.

False fitment advertising, and you pay for the return shipping when they send you the wrong product.

I ordered two AC hoses (compressor to condenser and compressor to evaporator) of the same brand carrying two distinctly different part numbers on their website, and an o ring kit as their sales rep advised me the o rings might be absent on the hoses. They sent me the same hose carrying the same part number, both equipped with green o rings and the o ring kit with yellow o rings.

When I asked them to correct their mistake and send me the correct hose and take the o rings back they refused to ship me the correct hose and said I can only return the hose and o rings and buy a new one off of their website or elsewhere. When I created an RMA (return authorization) for those two items they said they will issue a free ship back label within 24h as their system didn't want to generate one by default, and also mentioned they will waive a restocking fee from the return as it was their mistake. After 48(!) hours have elapsed I contacted them by phone and they wanted me to create a new return authorization for a cheaper hose, and said o rings are non-returnable. I also went to their chat and attempted with a new person. The result was the same - pay for your return shipping yourself and accept the restock fee.

Save yourself some time and file a dispute with the credit card issuer if you purchased from them and the part is incorrect. They will go through anything including wasting an hour in the chat or on the phone to not give you a free return label.

Or if you can order from a different merchant who is more cooperative and has more integrity to owning up to their mistakes.

I ordered the kit of 4 ball joints. It arrived with 3 and package compromised. In order to get a new kit sent, I'd have to return the 3 at my expense of $28. Made no sense. They refused to ship just the missing one. I ordered it from Amazon for $20.75. Not happy with partsgeek. Will order only from Amazon going forward.

Ordered 4 shocks. Received 3. Website only lets you return an item and not submit a claim for a shortage. Customer service SUCKS!! On hold forever. When you finally get to talk to someone you give them the information required and they say “gimme a second “. Back on hold forever then they hang up. NEVER EVER Again!!!!

Ordered a set of rotors they sent the wrong ones and now expect me to pay to have them shipped back do not order from them

The order process was good, but beneath it lay deceit. I checked a box labeled "Expedited Processing," which promised, "Get it in 2-5 Business Days*," and paid a fee. I paid because I needed to install that weekend. I didn't get the part and had to get a local part. They will not send me a shipping label to return the part. The customer service is rude and inconsiderate. They have just lost a customer. I can't trust them, and you shouldn't either.

So I needed a radiator. Asked Gemini wht was the best & inexpensive. 1sr 2 come up was Partgeek. Found part, order went thru , received confirmation. Next day email said my radiator order was on hold. $108 they let go due 2 billing address not being the same as what's on my license. Who the hell makes rules like this???? I paid with card!! I won't get a BILL MAILED 2 ME CUZ (wait 4 it) CONFIRMED ITEM IS ALREADY PAID 4🤬😡😠
WHY LOSE A CUSTOMER 4 BS LIKE THIS!!! IT SEEMS A LOT OF BUSINESSES MAKE POLICES 2 FRUSTRATE THE CONSUMER!!! IM VERY DISAPPOINTED!! WHATS IN PLACE 4 UR HOMELESS, IN NEW HOME TRANSITION, CANT GET A DAY OFF 2 CHANGE ADDRESS, ELDERLY THATS NOT COMPUTER SAVY🤨 MY NEW ADDRESS THATS NOT ON MY LICENSE WENT THRU!! ADDRESS on license WAS DECLINED!!! #GENIUSES

VERY DISAPPOINTED