Just purchased a mobility scooter. Had no idea about what we needed . From start to finish I felt we were in very capable hands. Thanks in particular to Darren who delivered our purchase and showed... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quic... See more
Company replied
Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to... See more
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Visited the Wakefield store. We were greeted by Adrian even before we got inside. We were looking for advice on scooters for my mother. The service he gave us was outstanding. He gave helpful practica... See more
Company replied
Company details
Information provided by various external sources
Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
Contact info
Effingham Street, S65 1BL, Rotherham, United Kingdom
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
4.9
Excellent
2K reviews
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Replied to 75% of negative reviews
Typically replies within 1 week
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Impeccable service
Adrian was lovely very kind and extremely helpful. Knew what we needed. Perfect customer service.
Many thanks to Adrian. He made us extremely at ease.
Id recommend parkgate mobility Wakefield for Adrian's service 100%.
5 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Alice for your lovely review, with regards to Adrian at our Wakefield store. At Parkgate, we take pride in making sure that our customers are treated with respect and empathy. So it is good to hear that your experience with Adrian was just that. We will pass on your kind feedback and Thankyou for choosing to shop with us.
First time I’ve visited a park gate…
First time I’ve visited a park gate mobility shop (Worksop) and it won’t be the last. I was amazed at how much stuff there was in the shop and Ivana, the person who served us, was so helpful and patient
4 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Carla for your lovely review, after visiting our Worksop branch. Customer experience is very important to all of us at Parkgate, and we are so pleased to hear that that Ivana was able to assist you in her usual patient and helpful manner. We will pass on your kind feedback, and Thankyou again for choosing Parkgate Mobility .
Adrian was professional & helpful…
Adrian was professional & helpful during our visit
4 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Bronte for your 5* review with regards to your recent visit to our Wakefield store. We are happy to hear that Adrian was helpful and professional, and we will gladly pass on your kind words. Thankyou again for choosing to shop with Parkgate
Iv been useing parkgate mobility for…
Iv been useing parkgate mobility for many years through mobilitability, and this year i i got my best ever electric wheelchair but i unfortunately got a puncture, over the weekend i phoned first thing on the monday mornjng towards the end of july and i thought i ciuld be waiting days if not longer before they can get some body out, but customer services got a great guy out that same day his name was phil, im terrible with names but his stuck in my head, for many reasons, he phoned me to let me know how long he would be when he got here we had a chat about it he was really down to earth and respectful so he took my chair out to his van he was out there a while sorting it out and we had a chat about his findings with it and the issue was sorted and we shook each others hand and of he went and what i never expected was i got a call later the following day and it was phil he was calling to make sure that the tire was still good, because although he found every thorn and changed the innertube it still bothered him that night, and to me that is a true gentleman who goes above and beyond for hjs clients, and in the future should i have any other issue i will ask for phil himself to come out if possible when calling parkgate, top bloke, and hey parkgate, get the guy a beer on me, thanks park gate but most of all thank you phil, ya a top bloke and true gent
20 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Simon for your 5* review after a visit from our engineer Phil. At Parkgate, we aim to make sure that our customers receive the best service, either in store or at home. It is therefore so good to hear that your experience with Phil, was positive, respectful and informative. We will pass on your lovely feedback and Thankyou again for taking time out to write a review.
Mick,The service guy was friendly,easy…
Mick,The service guy was friendly,easy to talk to and efficient,Talked me through everything with clarity,explaining what exactly he'd do to find the problem I had with my scooter, Very satisfied,
4 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Paul for your review, regarding our engineer Mick. Customer experience is very important to Parkgate, so we are pleased to hear that Mick was informative and explained what he was doing throughout the service. We will pass on your feedback and Thankyou again for choosing Parkgate Mobility.
I was served by Keith at Castleford
I was served by Keith at Castleford, he is a nice caring man,excellent service.
3 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Michael for your review with regards to Keith at our Castleford store. Parkgate aim to make customer experience, one to remember, and it is great to hear that Keith didnt disappoint. We will pass on your lovely comments , and Thankyou for choosing to shop with our company
Wakefield Parkgate I accompanied a friend to purchase a…
I accompanied a friend to purchase a mobility scooter and the advice and the help we received from Adrian at the Wakefield Centre was over and beyond He was very friendly and knowledgeable and advised us exactly which was the best machine for my friend, which was not the most expensive one that he could’ve suggested Highly recommend anybody to visit this store
31 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Sue, for your 5* review regarding Adrian @ Wakefield store. It is good to hear that after visiting with your friend, Adrian went above and beyond to make sure he could source the best scooter for her in a friendly manner. We will pass on your lovely feedback, and thankyou both for visiting our store.
We were served by Adrian in the…
We were served by Adrian in the Wakefield store and he was fantastic with my parents and myself. Great sense of humour, approachable and had excellent knowledge. Purchased the rolls toe and he walked back to the car with Dad to ensure he knew how to walk correctly with it.
30 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Karen for your 5* review. We are glad to hear that after visiting our Wakefield store, Adrian was happy to help finding the right mobility aid for your Father, in an approachable and knowledgeable manner. We will pass on your lovely comments
Berni at the Batley store was amazing.
Berni at the Batley store was amazing.
Helped my husband get the correct scooter for him. She was friendly helpful informative. We shall be returning she is amazing.
Thank you
29 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Joanne for your lovely review. Customer experience is very important to Parkgate and it is good to hear that Berni @ Batley was able to find the best scooter for your husband , in a friendly and helpful manner. We hope he enjoys getting out and about, and will pass on your lovely comments. Thankyou again for choosing Parkgate Mobility
Adrian was extremely helpful and very…
Adrian was extremely helpful and very kind and gentle with my dad whos disabled - Highly reccomend !!
31 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou H.M for your 5* review. We are pleased to hear that your experience with Adrian in our Wakefield store was a positive one. Customer care is our priority and it is good to know Adrian was kind and helpful. We will pass on your feedback.
What can I say lost all hope of getting…
What can I say lost all hope of getting my mum a recliner to suit her needs then Parkgate mobility you smashed it out the park Sheila and myself cannot thank rhys and Richard enough for going out of there way for helping my mum
I would definitely recommend to anyone 100% thank you so much
31 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Lydia for your lovely review, with regards to Richard and Rhys. Customer experience is very important to us as a company, and sounds like the guys did not disappoint . We are happy to hear that they helped Mum find the right chair, and will pass on your kind words. Thankyou again for choosing Parkgate Mobility.
My wife had a accident went to Davies…
My wife had a accident went to Davies Court Dinnington dealt with Parkgate mobility excellent staff friendly cheerful always there to help gave good advice had products delivered to Davies Court for a £10 delivery cost cheaper than a taxi thanks
All the best
MR @Mrs M BALL
30 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Martin for your lovely review with regards to Mandy at our Rotherham store. Customer care is very important to us as a company, so it is great to hear that Mandy could assist at your time of need. Thankyou again for choosing Parkgate Mobility
Parkgate in Wakefield
Parkgate in Wakefield, went in to buy a cheap wheelchair came out with one costing me £550 lol, Very good sales man Adrian. Credit to the company.
29 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Carl for your 5* review with regards to Adrian at our Wakefield store. Customer experience is very important to us all at Parkgate, so it is good to hear that Adrian was able to find the most suitable wheelchair for your needs. We will pass on your feedback and Thankyou again for choosing Parkgate.
Reply from Parkgate Mobility
Thankyou Casey for your review with regards to Tanith at our Swinton store. Customer experience is very important to all of us at Parkgate, so it is lovely to hear that after your visit, Tanith helped you find the right product for you. We will pass on your kind feedback, and are sure she will be over the moon that you found her customer care was Brilliant. We hope you enjoy getting out and about with your new powerchair , and Thankyou again for choosing to shop with us.
Professional and caring when purchasing…
Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to take apart and rebuild, maintenance and insurance. Very helpful and patient with us. Highly recommend the Retford shop for mobility needs.
29 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Pauline for your lovely review, with regards to Ian at our Retford store. We take all feedback seriously and are happy to hear that Ian made your experience pleasant. We hope you enjoy getting out and about , and will gladly pass you lovely comments on to Ian. Thankyou for choosing to shop with Parkgate
Hired a scooter for the day for my…
Hired a scooter for the day for my father from the Armthorpe branch.
The shop is very spacious and had lots of models to choose from. The service we received from Amy in the branch was excellent.
Nothing was too much trouble and she was Very helpful and kind to my parents.
Amy showed them how to dismantle and put together the scooter and let him try the scooter first in the branch to check that it was going to the right one for my dad.
It was a very relaxed experience and what my parents thought was going to be a stressful situation turned out to be a very pleasant one.
What was to be a one off occasion has now turned out to 2 more future bookings reserved in the coming few weeks.
Thank you to Amy and Parkgate mobility for your help and kindness to make my parents still enjoy the freedom and live an independent life still enjoying time spent with their family
28 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Annette for your lovely review regarding Amy and our new store in Armthorpe. It is always good to hear from customers, but just as important to receive feedback from family members shopping with parents . Customer experience is something we take seriously at Parkgate, and we appreciate your comments. We will pass on your feedback to Amy, who will be delighted that her empathy and kindness did not go unnoticed.
Helpful, polite and quick service
Darren was super helpful in finding the right chair for me. He explained the specs of the chairs I tried in detail, didn't try and upsell me but found what worked for me. I found everyone I encountered at the company very polite, friendly and helpful and it made getting my first motorised chair so much less intimidating.
29 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Elijah for your review with regards to Darren. It is good to hear that he was helpful in the search for your first Rise and Recline chair. Caring for our customers is priority and Darren will be so pleased that your experience was a good one. We will pass on your feedback and hope you are happy with your new purchase
Excellent service
Excellent service from my initial call through to home visit to fix my broken mobility scooter. Cant thank them enough, especially Phillip. Polite, friendly and professional.
Location-Derby
29 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou for your review Marie. It is good to hear that the team worked together to arrange a home visit, and our engineer Phil was able to sort out the problem with your Scooter. Customer experience is very important to us at Parkgate, therefore we will pass on your lovely feedback to Phil and the service team. Thankyou again for choosing Parkgate Mobility
Very friendly help full we had a little…
Very friendly help full we had a little laugh explain every about scooter Adrian was very helpful would recommend
28 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Traci for your review. Customer experience is important to Parkgate, and we are so pleased to hear that Adrian at our Wakefield store , was there to make things easier, with a little humour along the way. We will pass on your feedback.
Parkgate staff are the best
I just had Kevin A out to look at my mobility scooter. What a nice guy he is. He fixed the issue in no time, and then took the time to give me some advice about some mobility scooter questions I had all while being very cheery.
27 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Sarah for your 5* review with regards to our engineer Kevin. Customer experience is very important to Parkgate, so it is lovely to hear that Kevin took his time to advise you with regards to your mobility product, whilst in a pleasant and cheery manner. We will pass on your comments and are sure he will be delighted that he left you feeling happy with the service he provided.
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