Parkdean Resorts Reviews 

Absolutly shocking holiday at ses acres cornwall. Caravan was off mainsite, sude off radiator hanging off , no light in shower, dirty garden furniture slung outside. We were told u get what u pay for and when i said id put a bad review on tripadvisor we were told do what u like we dont care. Pd deny making these comments too us. I today received a letter banning us from pd sites. Its gone in the shredder because we would never go bk too pd ever again they are disgusting.

Great family holiday at Ty Mawr park North Wales. Our location on park was amazing it was right next to the complex.
Great entertainment by all the troupers, especially Tom who made us laugh. Fantastic service and food from the restaurant.
Highly recommend this park for a holiday.

Should have been able to cancel the next day. The staff were excellent, the policy was very poor.

Very Disappointing Stay – Holywell Bay Parkdean

Unfortunately, our stay at Holywell Bay Parkdean was extremely disappointing. We have stayed at many Parkdean holiday parks before, and Parkdean has always been one of our favourite holiday park brands, so we honestly expected much better from Holywell Bay.

The biggest issue was the cleanliness and condition of the caravan. We booked a Bronze caravan for four nights, but the caravan was so small and uncomfortable that we ended up leaving after only three nights. It was honestly much smaller than we could ever have expected. The beds were extremely uncomfortable and so cramped that it was difficult to even turn over properly. The sofa was also very uncomfortable and did not feel clean.

The kitchen utensils and equipment were in very poor condition and were not properly cleaned. The kettle and other utensils were dirty, scratched and worn, and generally looked like they had not been properly maintained or cleaned before our arrival. There were also a lot of spider webs and spiders inside the caravan, which made the whole experience even more unpleasant.

Another major disappointment was how small and quiet the park was. There was very little to do, and there was hardly any atmosphere or entertainment compared with other Parkdean parks we have stayed at. The children’s play area was also very small.

One of the most frustrating things was that £50 notes were not accepted in the park. We could not use a £50 note at the restaurant or in other areas such as the play/entertainment facilities. This was very inconvenient and, in our opinion, should be made much clearer to guests.

However, I would like to say that the staff were genuinely nice, friendly and helpful. Whenever we interacted with the staff, they were polite and willing to help, so the staff themselves were not the problem at all. We really appreciated their attitude and customer service.

Overall, this was by far one of our most disappointing Parkdean experiences. We have stayed at several other Parkdean parks and have generally had very good experiences, which is why Holywell Bay was such a disappointment. The caravan was extremely small, uncomfortable and not properly cleaned, the facilities felt limited, and the overall experience was simply not what we expected.

We paid for four nights but left after three because we were genuinely not comfortable staying there. Based on our experience, we would not choose Holywell Bay Parkdean again.

Great park excellent surroundings very close to village plenty to see and do

Had a lovely holiday

On arrival at our caravan we found the kitchen sink blocked. It was leaking from under the sink, we tightened the fittings and realised it was blocked when water wouldn’t drain. We reported this to the on site team, via phone and text and in person the next day. It took 3 days for this to be sorted by the on site team who found a massive blockage in the pipes external to the caravan, we also reported bags of dog poo, left by previous occupiers which are still there almost a week later. The caravan is a silver which was dog friendly but it’s tatty. The soft furnishings are filthy and the curtains are barely hanging.

It was easy for kids to run about and have fun we were relaxed and content and the atmosphere was really lovely and everyone was so pleasant.so easy to book and we didnt want to go home so we will be back as arnie would say

Absolutely amazing times the activities for the kids is the best. They had the best time and would 100% go back

Extremely disappointing – would not recommend if I could I will give 0

This was one of the worst caravan stays we have experienced. The level of cleanliness was completely unacceptable. The caravan was extremely dirty and looked as though it had not been properly cleaned for a very long time. The sofas were filthy, and the carpet was in a similarly poor condition.

To make matters worse, we were not provided with bedding for the first two days of our stay. Having to chase for such a basic necessity completely ruined the start of our holiday.

The location of the caravan was also appalling. We were situated directly next to a waste collection area, with a strong and unpleasant smell throughout the stay. This is hardly the environment you expect when paying for a holiday.

The whole experience felt neglected and poorly managed. Cleanliness, basic standards and customer service were clearly not priorities. We paid for a holiday expecting a clean and comfortable place to stay, and unfortunately received the complete opposite.

Very poor experience and absolutely not worth the money. We would not return and would not recommend this resort to anyone.

Great holiday and lovely staff, great weekend entertainment. Toni is the star of Parkdean.

Lovely chalet, lovely ducks running around all the time. A great little place to unwind. Heacham beach only a stones throw away and it’s lovely.

We’ll be back!

Caravan was ment to be a gold but looked more like a bronze was tired an needed a wee bit tlc site was fun an kept little one busy was a good wee break just the van was a let down an some of the people thag was shouting at 1am in the morninf with there kids was annoying

We stayed here Friday to Monday for a last minute family holiday and we all absolutely loved it and are definitely going to returning for a week next time, everything you need and want on the holiday site itself, entertainment was brilliant staff was friendly and was made very welcome by all! A 7 minute drive to the beach and into Great Yarmouth town&promenade so not to far of a drive at all, but if you didn’t wan to venture out you really do not have too as their is so much on site from arcades to parks to swimming, lots of different food vendors, and a local shop onsite too, our children did not want to leave and nor did we! The caravan we stayed in was also immaculate on arrival and plenty of room for 4 adults and 3 children and 2 puppy’s, the only downfall about the accommodation was their was a lot of ants but we soon got it sorted, and the long wait in the boathouse restaurant but they was rather busy however we will definitely be returning for a longer period next time as it was thoroughly enjoyed by all

Quick, easy, and efficient to book holidays. Seeing accommodation clearly

We are staying at coopers beach staff great but l booked a gold caravan l have a bronze .?… the difference is so significant so why advertise when you don’t deliver

We booked for a week. We paid £60 to book in early at one. Our van wasn't ready until half one. We got to our van and it wasn't a gold premium that we had PAID extra for. We just got on with it.
I started to unpack and my five children were outside playing on decking(I paid extra for) and my son came in and said mum there a RAT outside. At first I brushed it off and said no it's probably a water vole but as I went to look in broad daylight about three massive rats coming from under and around the van. I got everyone in we went straight to complain. They then put us in a slightly smaller van and within an hour there was a RAT there too.
The van was smelly and the stains all over sofas and carpets. It was sticky and smelt funny. My children's clothes and feet kept getting really dirty even after showers there feet within minutes would be almost black in dirt. It was so dirty.
We had experienced dirt, toilet coming out the bottom of van and the RAT everywhere we left four days into our seven day visit to SKEGNESS PARKDEAN!!
The prices onsite were incredible! The shop was dirty and all products looked old and nasty. The two old lady's in there rude and just snacking as they served.
The pool was dirty and over crowded!
The boathouse dirty and over priced at nine pound a meal for a child without a drink!.
The parks were so tiny and overcrowded.
The staff were young and un experienced. It was all too much for all the problems they had.
I paid 1100 for our holiday and it was a total waste of money we had saved so out five children could get away. WHAT A WASTE OF TIME AND MONEY....
The visit to Skegness front was lovely though. The fair, the views the beach beautiful....but if you going skeggy....DONT BOOK YOU STAY WITH PATKDEN SKEGNESS...UNLESS YOU DRINK RAT WATER AND LIKE EVERYTHING DIRTY

Following our very poor holiday experience at White Cross Bay we were told (through TrustPilot - not in response to the email complaint submitted, which seems to have gone into a black hole or 'junk' folder at their end) that someone would be in touch within 14 days. Complaint submitted on 30/6/29. A follow-up voicemail from Charlotte left on 3/8/26 (five weeks later) said she would try again "shortly". Absolutely nothing since. Combined with the Live Chat which didn't work on three browsers, absence of any phone numbers to contact them and ignoring their email complain system, the clear message to customers can only be that Parkdean do not care about addressing their complaints or failures in their service. They have your money and nothing else matters.

Very disappointing experience – unable to stay in the caravan

We came here for a family holiday with our children, but unfortunately our stay was extremely disappointing. There were ants throughout the caravan, and despite reporting the problem to management, it was not properly resolved.

A maintenance person came and suggested that we buy chemical treatment ourselves. As we had children with us, we were not comfortable with this. We requested alternative accommodation, but unfortunately our request was not handled properly and we did not receive a satisfactory response.

The situation became so bad that we could not sleep throughout the night because of the ants. We had no choice but to leave the caravan early in the morning.

This caused a lot of stress and completely ruined what was supposed to be a relaxing family holiday. I am very unhappy with how management handled our complaint. When guests, especially families with children, report a serious problem with their accommodation, I expect the management team to take responsibility and provide a safe and suitable alternative.

I hope the management takes this complaint seriously and improves the way these situations are dealt with in the future

Todber valley Parkdean
I can see why this is their flagship park 🥰
Absolute attention to detail in every aspect.
Incredible team of staff members 👏
Caravan was beautiful
The views from the terrace were amazing
I watched the sunset 🌇 surrounded by nature
Did the todber walk with marla multiple times 🐕‍🦺
Owners friendly too
Happy to chat 😀
Ive booked back for April
Excellent for sen parents/carers
My 17yr old has d/s and asd
No strange looks when your child is upset .

Just chill time all round 😌 😎 👌
Lovely people .
Thankyou for having us stay
💯🏡xx

The booking process went okay until I received an email from them asking me for formal ID 2 days after I’d booked. Because I missed that email I received another one from them 2 days later which said, quote, “should I fail to do the formal ID they could cancel my holiday within 7 days so I looked into their terms and conditions again. When I booked it said and I quote. “Please remember that the lead booker must bring photo ID as you may be asked to present this on arrival. You may also be invited to complete an online ID check before travel, known as Online Guest verification”. At no point did it mention failure to do this could result in Parkdean cancelling your holiday or how important this ID was. Please note where it says, “ you may be invited” on their Terms and Conditions.
I looked into their process of doing an online ID check and thought this actually could be a scam!! They wanted photographic evidence of a passport, driving license or 3 other items that I’d never even heard of. Plus they also wanted you to scan your face!! I was absolutely disgusted!
My niece who regularly books with Parkdean has never had to do this and she also thought it could be a scam: People wanting to clone your identity.
In the end I managed to speak to someone on reception at where we’d booked and I was reassured that I could just bring some formal ID when we arrive. He was very reassuring that all would be okay and I have to say was extremely understanding and very helpful, so my booking remains.
However as this is the FIRST time we have ever stayed at a Parkdean lodge or on a caravan site I’m really unsure how this holiday will be. I have to say it is NOT a cheap holiday. We usually stay in lovely holiday cottages but thought we’d give this one a try. I’m now very apprehensive about it all. We’ll see how it goes and I will do another review afterwards.