Park Cameras Reviews 

18,110
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,461 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting knowledgeable and helpful staff who ensure a smooth process for purchases and trade-ins. People frequently appreciate the competitive and fair pricing on both new and used products, often finding deals superior to other retailers. The delivery service is highly regarded, with many consumers receiving their well-packaged items promptly, often next-day. Reviewers are very satisfied with the quality of products, noting items are typically as described or in even better condition, contributing to high overall satisfaction.

What people talk about most

Product

Customers had positive experiences with product, often finding items exactly as described and in excellent... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and efficient delivery... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and ease. Customers... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and fair pricing for... See more

Quality

Reviewers mention positive feedback about quality, with many customers receiving items in much better... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like Park Cameras very much and have dealt with them on several occasions. They have a good range, knowledgeable staff and are worth visiting if you live near and wish to see or talk about photo... See more

Company replied

Rated 5 out of 5 stars

This is my third lens that i have traded in with Park Cameras this year. They always offer a fantastic price compare to many other companies. The services is fast and straight forward from qu... See more

Rated 5 out of 5 stars

I contacted Park Cameras about selling some used camera equipment and they were incredibly responsive and helpful. They gave a very fair price for the equipment and made the whole process incredibly e... See more

Rated 5 out of 5 stars

I found the experience of trading in my old Nikon equipment very easy. The drop down menu helped and anything else went under a separate heading with a potential offer later. I received an offer, a re... See more

Company replied


Company details

  1. Photo Shop
  2. Binoculars Store
  3. Camera Store
  4. Electronics Company
  5. Photo Lab
  6. Telescope Store

Written by the company

Park Cameras is the UK's largest independent photographic retailer, with an easy-to-use online shop and two huge stores in Central London and West Sussex. Since 1971 we've been offering unbeatable service and the best prices to photography & video professionals and enthusiasts nationwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(18,110)

1,413 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Competitive prices and the delivery is 1st class.

1 June 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

I've had a wonderful experience with…

I've had a wonderful experience with Park Cameras and wouldn't hesitate to recommend them. They consistently offer excellent products at competitive prices, and every order I've placed has arrived on time and exactly as expected.

The quality of both the products and the service has always been outstanding. Everything is well packaged, delivered promptly, and matches the descriptions perfectly. It's refreshing to deal with a company that is reliable, professional, and genuinely delivers on its promises.

A fantastic retailer with great prices, excellent service, and a seamless shopping experience every time.

28 February 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, reasonable P+P charges and the price for the filter was very good!!!! 10/10!!

1 June 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

The best service!

Excellent quality product, delivered the next day! Very pleased with my purchase and would definitely buy from Park Cameras again.

1 June 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 3 out of 5 stars

10 Day Delivery

I ordered a strep for my camera, whilst the strap technically is ok, it took 10 days to arrive. Now I’m sure they will blame the Royal Mail (sent 2nd Class so 5-7 working days), maybe rightly so, but in this day and age that is too long when the item was in stock and only needed to be sent directly to me.

12 May 2026
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Reply from Park Cameras

Thank you for taking the time to leave a review.

We're glad to hear that you're happy with the camera strap.

We're sorry that the delivery took longer than expected. For future reference, please note that we offer a range of delivery options during the checkout process, with estimated delivery times shown, so customers can choose the option that best suits their needs.

Thank you again for your order and your feedback.

Javier & CC Team

Rated 5 out of 5 stars

Canon EOS d400

Price was good item as described packaging brilliant

1 June 2026
Park Cameras logo

Reply from Park Cameras

Thanks for the review, it is much appreciated.
Chris & Used team.

Rated 5 out of 5 stars

Order a well used lens from them

Order a well used lens from them, arrived safely, and was in much better condition then i thought i was getting very happy with my new lens

1 June 2026
Park Cameras logo

Reply from Park Cameras

Thanks for the review, it is much appreciated.
Chris & Used team.

Rated 1 out of 5 stars

Paid for next day delivery, didn’t get it

Paid for next day delivery, ended up taking considerably longer with no correspondence and had to take a hit on a booking for the delayed equipment. To then receive a very informal customer service reply.

13 May 2026
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Reply from Park Cameras

Thank you for your review. We’re very sorry for the inconvenience and the frustration the delay of the delivery caused.

As explained during our correspondence, one part of the kit you ordered needed to be transferred from our London store to our main warehouse before dispatch. This should have been flagged by our system at checkout. Our IT team are currently reviewing what happened. The good news is that our records show that you were not charged for next day delivery.

As soon as we were aware of the issue, we upgraded your shipment to a morning delivery service at no extra cost in an effort to minimise the delay. We understand this still didn’t meet your expectations, and we sincerely apologise for that.

Javier & CC Team

Rated 5 out of 5 stars

From the moment I first called Paul to…

From the moment I first called Paul to my call this morning the service has been outstanding . Blows Amazon and the like sideways.Next day delivery worked like a dream.

30 May 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Paul will be delighted that he was able to help and advise on your purchase.
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Great service and well-pleased with lens

Ordered a used wide angle lens for a Sony Alpha dslr over the bank holiday weekend. It arrived the next day after the bank holiday! It was very well packed. The lens is in great condition, especially considering it’s a somewhat older lens at a good price. In all, a great online experience and I have every reason to recommend ParkCameras. Thank you.

24 May 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for the review, it is much appreciated.
Chris & Used team.

Rated 5 out of 5 stars

Excellent company and superb communication throughout

Park Cameras were absolutely great. Very quickly valued the cameras we wanted to sell and answered all our questions along the way. Arranged for a DPD pick up, which happened very swiftly and inspected the items we had sent within 48 hours; some of the items were even given a higher valuation then they originally said - which we thought was fantastic. We accepted the quote and money was in our account within 24 hours. The Used team (in particular Andy) have been fantastic throughout and we cannot fault the service received throughout the process. Great company to deal with.

29 May 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for the review, it is much appreciated. Andy will be delighted that he was able to help.
Chris & Used team.

Rated 5 out of 5 stars

Extremely helpful

Very helpful and clear through their quick communications.
Very pleasant experience

29 May 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

I really can’t speak highly enough…

I really can’t speak highly enough about the service I have received from Park Cameras. I wasn’t completely sure which lens I needed, so I emailed for advice and I got an immediate and very helpful reply (some companies take days to get back to email requests). I placed my order late afternoon and received my lens the very next day. It is a used lens but for all purposes looks brand new, it was in immaculate condition. Would highly recommend this company to other photographers.

29 May 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for the review and feedback, it is much appreciated.
Chris & Used team.

Rated 5 out of 5 stars

Highly Recommend !

Excellent Company to deal with for cameras new and used - very professional in everything they do. Highly Recommend !

16 February 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Camera

They were always on hand if I had any questions,they sorted a QR code for me for postage,
And was the best quote around very quick
1st Class

27 May 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for the review, it is much appreciated.
Chris & Used team.

Rated 5 out of 5 stars

Knowledgeable & Efficient Staff

Knowledgeable & helpful personnel. Price & Postage satisfactory.
Excellent packaging.
Dispatch/Delivery - product arrived within 24hrs!!!
Will use this company again!
Would ‘recommend to a friend’!!!
Thanks Park Cameras!!!
From ‘Happy Customer’ 🙂

9 May 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Purchased for the first time from Park

Purchased for the first time from Park. Very impressed with delivery, 19 hours from order to the door! Price was great too, thank you.

26 May 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Excellent all round service

I found detailed descriptions of the models and a scale to let me know about their condition and usage
The camera was packed well and arrived promptly. At present it is working well. There is a store 45 minutes away if I do have a problem

7 May 2026
Park Cameras logo

Reply from Park Cameras

Thanks for the review, it is much appreciated.
Chris & Used team.

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