Doenst work for certin couriers and they are not able to customize it
Company replied
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See what reviewers are saying
The support I got from Parcel Panel is awesome. Did a live chat with Elly, who answered my questions with ease and helped sort out a few things. The plugin looks great in my Woocommerce store! An a... See more
Normally, I always try to point out positive things about companies as we understand the negative reviews. This app is absolutely best for tracking as compared trackingmore however their counting... See more
Company replied
The plugin is beautiful and it's so smooth. Design is flawless. I'm in love of this plugin already and upgraded my plan within few days of using it. The team is super friendly and cooperative. Highl... See more
Company details
Written by the company
CWILL Order Tracking is a post-purchase platform for DTC ecommerce brands, delivering branded order tracking in one Shopify app. CWILL Order Tracking is a Built for Shopify–certified app trusted by 16,000+ Shopify and DTC brands and rated 5.0 from 2,832 reviews on the Shopify App Store (launched 2019; US-based in Cary, NC). It connects to 1,500+ carriers worldwide to sync shipment tracking in real time, powers branded and multilingual tracking pages (20+ languages) that cut WISMO (“where is my order”) tickets, and automates proactive shipping notifications across email. Beyond visibility, it turns the post-purchase window into repeat revenue through an AI-powered upsell/recommendation system for cross-border merchants and powerful analytics.
Contact info
8 The Green Ste A, 19901, Dover, United States
- partner@parcelpanel.org
- www.parcelpanel.com
3.5
Average
86 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best tracking app
Mig support with great service, helped me very well with the app settings, and also responded quickly, I really liked the app and its settings, practical and very good to use them, maybe in the future I will subscribe to the Professional plan!
6 May 2023
Unprompted review
Excellent app and very good customer…
Excellent app and very good customer service.
3 May 2023
Unprompted review
Great Customer Service!
Great Customer Service!
Mig is an amazing Rep! I truly
appreciated her upbeat energy
and diligence; all to make my store an
Outstanding Experience for my Customers.
Thanks so much, Mig!
2 May 2023
Unprompted review
Super helpful and supportive
Super helpful and supportive. and provide detailed yet simplest explanations for every inquiry.
3 May 2023
Unprompted review
Its great to know it is free tracking…
Its great to know it is free tracking service and i was offered 100% unlimited free upgrade. Made my day. Support Staff - Elly was super prompt and kind.
3 May 2023
Unprompted review
Thanks to Mig!!
I get Mig and she was super friendly and helped me a lot! When I have a problem I hope she will be reassigned to me! Thank you!! 10/10
2 May 2023
Unprompted review
Great service
Great service. Very well versed and very thorough with her knowledge
2 May 2023
Unprompted review
Best Plugin for Tracking Orders
The best app for tracking orders on WooCommerce (y)
30 April 2023
Unprompted review
Let ParcelPanel work for you too!
I switched from the other big tracking company for my Shopify store because there was some graphic-integration issues for my tracking page with the other company, but that is not the only reason for my review.
The customer service has always been pretty responsive for the past year or so since I switched to ParcelPanel. It is easy to tell that their customer service is not outsourced to someone reading a script, and that their agents actually know their job and the technology involved.
When I added a smaller international carrier and had some issues with their tracking integration, Mig in particular has always showed interest in relaying to her team the details to make the improvements, and in short to make ParcelPanel work for my business needs. Keep up the good work!
26 April 2023
Unprompted review
Helpful and fast customer service when…
Helpful and fast customer service when needed .
26 April 2023
Unprompted review
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