ParcelBroker.co.uk Reviews 

Needed help, sent a message and had an answer back within 15 minutes, problem resolved.

I was satisfied with the help

I can't recommend ParcelBroker highly enough. When a client's shipment got stuck in US Customs, Scarlet & Tegan were such a great help got things moviing again. Massive thanks to them both!

Terrible, charge surcharges if parcels are not packaged according to their extensive list of requirements, including card?

Really helpful organising collection of my order from Japan. Tegan has been very professional and got back to me promptly.

The team are always very quick to respond and sort out any issues.
On this occasion I had been given the wrong address and had produced all the paperwork. Tegan very easily sorted it all out and with a wave of her magic wand the parcel was on its way to the right country.

TEGAN was a dream at helping to coordinate the delivery of my shipment to my client. Her replies were always prompt and helpful, making the whole process painless for me and my customer. I recommend ParcelBroker and use them often. Thank you TEGAN !

Lauren was amazingly helpful with all the hurdles we had to over come and was quick to reply and sort out another 2 picks ups!
Thank you Lauren :)

Parcel lost via Parcelforce for it to turn up days later, the urgency of the item posted meant as tracking was not available due to the parcel being collected and then not scanned but left in the back of a van we had to replicate the job at very short notice and cost we have substantial cost as a result to complete the job for our customer, Parcel broker via parcelforce have simply said 'oh well it eventually arrived' therefore the item was not lost, this is despite the fact nothing was available online, nothing was known by Parcelforce when we called.

Parcel broker have no control over these items yet defend parcelforce and other couriers its pathetic and they simply palm you off with excuses and say computer says no when you state the obvious, the fact that nobody wants to take responsibility says it all, we have paid for a service, we didn't get it, we lost a substantial parcel and had to replicate it at great cost and they've just shrugged their shoulders, its a joke.

Do not use platforms like Parcelbroker, its pointless and just another layer of bullshit to contend with when things go wrong and we no longer will use them.

On another note Parcel broker are very upfront and quick to respond and with previous orders for example stated we would have to pay extra or a fine as the parcels we sent were larger than we quoted online, a quick use of a tape measure put Parcel broker back in their place and provided the evidence they needed to not try scam a few extra quid for a parcel for no reason, lost parcels and losses to you, oh well dont expect much help.

We were notified quickly by email to say that even though the portal had accepted our FedEx booking FedEx had said that the time for collection in our area had been exceeded, Scarlet emailed us to inform us of this and had arranged a collection for the next day to prevent any further delays in collection.

We have used ParcelBroker multiple times for international shipments. Very simple to use and extremely prompt responses from customer services, particularly Lauren, for any questions we have had. I would definitely recommend them.

ParcelBroker is the perfect example of a company that talks a big game but collapses the moment you actually need them to deliver. My collection on 26 January never happened, no driver showed up, and they didn’t bother to communicate anything. They admitted the failure and promised a refund on 27 January, with a clear “up to 14 days” timeframe.

That deadline has long passed — still no refund.

This is a business built on excuses, not accountability. They’re fast when it comes to taking your money, but painfully slow when it comes to returning it, even when the fault is entirely theirs. Every interaction feels like they’re hoping you’ll just give up and stop chasing what you’re owed.

Support is unresponsive, responsibility is always deflected, and deadlines mean nothing to them. If you want reliability, transparency, or even basic professionalism, look elsewhere. ParcelBroker has shown me exactly what they are: a middleman that disappears the moment something goes wrong.

Avoid.

Edit: Refund received 19th February but had to be prompted via email.

My company has been using Parcelbroker for a few years now, and they have never let us down—great rates, an excellent selection of carriers, and a consistently positive attitude from their staff. Even on the odd occasion when things don't go quite to plan, the Parcelbroker team is always on hand to help—highly recommended!

Fantastic service, Lauren is first class. Highly recommend

No matter what issue I have with collections , be it not collected or item not delivered, I always get a quick response. I have nearly always dealt with Lauren , who has been of great help to me.

This was our first time using ParcelBroker and Tegan provided excellent advice and was prompt in her replies. This made the process really smooth and gives us confidence to use ParcelBroker going forward.

Your quick attention to rectify my dimensions information was a great relief.