ParcelBroker.co.uk Reviews 

Reply from ParcelBroker.co.uk

May 26, 2026

Dear Alistair

We understand how frustrating it is to pay for a delivery and then find that the goods cannot be delivered.

This booking was for paint to be collected from a third party, which meant you were not present to check how the goods had actually been packaged before they entered the courier network. However, paint is a liquid and has to be packed to a very specific standard before it can safely travel through a parcel network.

Our packaging guidance for sending paint was viewed before the booking was made, but the carrier’s damage report stated:

“Goods leaking and wet
Lack of internal packaging
Unable to be delivered in current condition”

That report indicates that the paint was not packaged in line with the required guidance. Paint tins should be secured with proper transit clips or suitable tape, individually sealed inside a strong vinyl/poly bag to contain any leakage, placed in a strong double-wall box, and surrounded with sufficient internal cushioning so the tin cannot move or rupture in transit.

Once paint is leaking inside the courier network, the carrier may have no safe option other than to dispose of it. Leaking paint can damage other customers’ goods, vehicles, depot equipment, uniforms and working areas, so it cannot simply continue through the network.

We do appreciate that losing the item and the delivery cost is frustrating. However, where a shipment fails because the goods were insufficiently packaged before collection, neither the courier nor ParcelBroker can accept liability for the goods or the carriage costs. The service was booked and collection took place, but the shipment could not safely continue because of the condition of the goods and packaging.

We provide packaging guidance in advance to help customers avoid exactly this type of situation, particularly with liquids such as paint here: https://parcelbroker.co.uk/how-to-guides/how-to-package-paint-for-shipping/

Kind Regards
The ParcelBroker Team

Reply from ParcelBroker.co.uk

Apr 16, 2026

Thank you for your review.

Your shipment was declared as paint, so our team was required to carry out compliance checks before it could be accepted. We requested the product MSDS and packaging photographs because some paints, particularly flammable paints and aerosols, are subject to hazardous goods regulations and cannot be sent through standard parcel services without strict approval, packaging and handling requirements.

ParcelBroker does not carry hazardous goods through its general booking platform for exactly this reason. We handle a very high volume of shipments across multiple carrier networks, and neither we nor our carriers can accept potentially dangerous goods without the proper checks and authorisations in place.

Where paint is non-flammable and safely packaged, we may be able to assist, but that must be verified first. In this case, rather than providing the requested information, you asked us to cancel the order, which we then refunded.

We are also concerned by the suggestion that the contents could simply have been described as something else to get the parcel through. Misdeclaring goods is a serious matter. It creates safety, compliance and insurance issues and can put carrier staff, depots and other consignments at risk.

Our team followed the correct process throughout.

Kind Regards
The ParcelBroker Team