Papa John's International Reviews 

187
•
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I placed an online order for 6559 W Hwy 90, Milton, FL 32570 and everything goes through. Get to location and location is closed. No idea or information on order so will need to file fraud charges to... See more

Rated 1 out of 5 stars

I ordered a sandwich and a soda yesterday on October 2nd, 2026 in Mansfield Ohio. I waited over 2 hours for my order to come website said delivered there was nothing at my door! I then called the stor... See more

Rated 1 out of 5 stars

Terrible customer service. Ordered a pizza to be delivered at a certain time and an hour later, till not here. I called to inquire about it and immediately got talked over by an employee about how i... See more

Rated 5 out of 5 stars

Their pizza is underrated. It doesn’t matter when I visit their branches, in the morning, afternoon or at night, the pizza is always hot and fresh, the crust is soft and the garlic sauce is addictvie.... See more

2.0

Poor

TrustScore 2 out of 5

187 reviews

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2.0

All reviews

(187)

39 reviews in the last 12 months

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Rated 2 out of 5 stars

silly policy bad for custumer

yea so i order deal pizza & stick & chicken popper & sauce suppose on chicken but not. i order late & deliver after close so have call next day. bad bad custumer service say i must report same day if problem! how report when deliver after close?

6 April 2019
Unprompted review
Rated 3 out of 5 stars

Papa Johns are very good but…

Papa Johns are very good but Unforenetly most of places we order from have bad workers. I ordered online once I was at work and I put the time when to be picked up I saved and sent it o my grandma. My grandma arrives and the pizza was sitting there and the workers were rude to her saying the pizza was done two hours earlier. They ended up making new pizzas but please make sure your employees read the order slip right.

18 January 2019
Unprompted review
Rated 4 out of 5 stars

I have always enjoyed Papa John's…

I have always enjoyed Papa John's Pizza. Not sure why so many disapprove of them. I am absolutely addicted to their spinach artichoke pizza dipped in the sides of cheese sauce they offer for an additional cost! IT IS SOOO GOOD!!! :))

31 December 2018
Unprompted review
Rated 5 out of 5 stars

Love them

Love them. I ordered a surprise pizza for my long distance boyfriend's birthday and they added some free cheese sticks. Also he wasn't home when he got there but they waited for him and I just really appreciated their help in my little surprise. Thanks guys!

14 December 2018
Unprompted review
Rated 1 out of 5 stars

They don’t care about your custom

I’ve been going to the same papa johns for a while. Never a problem and always praised them. One bad experience and nobody wants to know. Wrote email after email to the customer service team and can be bothered to respond. Shows how much they value your custom. Won’t be going back. A simple apology would of been acceptable but that’s too much to ask from this company

3 October 2018
Unprompted review
Rated 1 out of 5 stars

Blech!!

Blech!!! Support your local pizzarea!!! Plus Papa John's is so bad they lost their contract with the NFL over a false narrative.

9 March 2018
Unprompted review
Rated 1 out of 5 stars

Bad pick up problems

I Ordered pizza and paid for it online. I sent my husband to pick it up on his way home and they would not give him the order because he didn't have my credit card with him. They want him to come pick up my card and I'd before they would give him our $16 order. My husband told them to cancel the order and keep the pizza. Nice how they are willing to waste food. I was not charged. But the manager was very rude. I emailed Papa John's customer service about the problem a week ago and got no response.
Update. I contacted customer service a week ago and they were shocked no one contacted me. They said I would hear from someone in the next couple days and another week has gone by with no response.

5 January 2018
Unprompted review
Rated 3 out of 5 stars

Good pizza!

As far as pizza chains go... I'm kind of in love with some Papa John's. This location in particular is great. Everyone has always been nice.

30 September 2017
Unprompted review
Rated 5 out of 5 stars

Great quality!

A huge con with this company is the website, it is too slow, and lags too much. They make enough money to have a faster, smooth running website. Other than that, the food makes up for the webpage. The pizza has been the same since I was a little girl! DELICIOUS! The quality remains unbeatable! Their wings are great too!

21 June 2017
Unprompted review
Rated 3 out of 5 stars

good when hungry!

Their cheese pizza with jalapeno and olive toppings was great. It was delicious, though not as much as many other local ones. Some upgrading in terms of taste and quality would help them, for sure.

9 May 2017
Unprompted review
Rated 1 out of 5 stars

False Advertising

False Advertising

They calim on their pizza box 'love your pizza or we'll deliver another one free'

Well I received a cold, chewy pizza an hour after ordering. I raised a complaint with head office and was eventually offered 50% off my next pizza.

They need to reprint their boxes to reflect this: 'love your pizza or we'll deliver another one half price'

20 April 2017
Unprompted review
Rated 1 out of 5 stars

False Advertisement

Worst pizza chain I have ever dealt with, they claim "papa's guarantee" but employee rude, unqualified pizza makers who can not take an order correctly and when you ring to complain about it, you get the phone slammed down on you with an unsatisfactory manner sent a complaint email and 4 weeks later I'm still waiting for a reply, no guarantee at all, and to top it off, the so called XXL pizza's at £20 is only the same size as a L (measure it) complete rip off. Stick with the well known chains that have been around for years Pizza Hut & Dominos can't go wrong.

7 March 2017
Unprompted review
Rated 1 out of 5 stars

Dry and cold pizza

Always used to order from Papa Johns, until we received our pizza which arrived dry and cold, as it it had been waiting around. Have the benefit of the doubt and ordered again a moth later and came exactly like the last one we had. Won't be ordering again.

8 February 2017
Unprompted review
Rated 2 out of 5 stars

It's just not great pizza

Really disappointed by the tasteless circle of bread that got sent my way. Tasteless and poor compared to the local Italian pizzeria. Won't be making that mistake again!

26 January 2017
Unprompted review

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