Papa John's International Reviews 

The delivery fee needs to be explained and stated for what it is, a farce! The driver doesn't get it, and there's NO difference in what the store has to do to get the pizza to me whether I pick it up or they deliver it. I tip the drivers at least $5.00 for each pie delivered, always over 20%. But, adding an extra delivery fee is highway robbery and is just dishonest when the driver isn't getting it and you didn't have to do anything else to get my pizza in the box before the driver takes it? The fee started at $2.00, and quickly climbed to $3.75 within a couple years? It's now $4.00, and I think its more in some places. It's actually cheaper now to order the pizza through Door Dash than delivery. I'm just done with being cheated by these Charlatans! How crooked and despicable can you possibly be to gouge customers for a FAKE fee? START BEING HONEST WITH YOUR CUSTOMERS!! Either remove the fee or itemize what it's for and where it goes!! Damn Crooks!

Nothing on this pizza even taste good. All the toppings taste gross. I will never eat Papa John's again. One pizza cost me $38 and I couldn't even eat it. I will never eat any other pizza besides MARCO'S Pizza!!!!

We ordered a pizza and had 30 pounds taken from our account. The website said there was a problem on tracking. We called the store. They said they would put us through to a manger then hung up: we got put through to a manger who then turned out to not be a manger. They then admitted they were not manager and lied to us! They said they would call back in five minutes they did not. We then called six times no answer. Then got put through to the same person they said there were a nothing they could do we would have to contact papa johns.com. They said despite being told we would speak
To a manager that none was available and no manager was on sight. We said either deliver our food or give us a refund. They said they could not do that: we asked for their name they reluctantly gave us there first name. We asked for their manager’s name they said Jake! We said Jake who! They said I do not know. Absolutely ridiculous shocking customer service the worse. Thirty pounds down no food. Been lied to repeatedly, hung up on!! This is Mutley plains pizza in Plymouth! Do not order here! Thinking you are ordering from a trusted name to only be hung up on and lied to repeatedly

There price is. Outrageous now. Got 2 pizzas med. 40.00. Bucks. 5.95 delivery fee. 5.95 tip. Mandatory

Not worth it at all. Next.time digioro pizza supreme. Get 4 for same price. We add additional items

Wish I’d seen these ratings before ordering the worst pizza and customer service I’ve probably ever experienced! Never order from Kings Lynn Papa Johns!

Ordered a pizza online. No estimate time given so was prepared to wait and followed the tracker. After 45 mins it said it was cooked and then suddenly updated by the store to say It was with me and had been delivered. Pretty instant and I thought maybe a glitch so I’ll wait 15 mins. Nothing arrived. I phoned the store. Spoke to the most useless employee ever. Gave my address and post code and he repeated back random road names. I said I’d give him the order number. He didn’t listen. Then said my pizza will be with me in 5 mins. Wasn’t impressed.

Pizza gets delivered. Stone cold. Poor toppings. In fact it’s an insult to even call it food and a pizza. Asked delivery driver why it had been sitting for 45 mins after being cooked. He replied ‘we were busy’ and got back in his car and drove off.

Called the store again to complain and spoke to the same useless server to get a refund. Was told to wait until after 9pm when a manager was going to call back. I said no please do it now. He refused and said two managers were in later and they would call. Lo and behold no call. I submitted a complaint online and told the store were investigating. Days later get a reply from Papa Johns customer service with the usual poor copy and paste saying sorry we didn’t provide good service but rather than refund you for not having quality food and service, here is a free medium pizza code. Like I am ever going to order from this store or Papa Johns again when this is their approach to customer service, how they allow stores to under perform and managers who cannot take responsibility or accountability for poor standards. Awful. Needless to say I replied saying I won’t be taking them up on their offer of another cold, poor quality topping pizza (oh yes I ordered extra chicken - and for that you get 10 very small pieces of chicken slung on). No wonder Papa Johns has such a poor rating. Still - we can only hope they go out of business soon. My advice - go to a better quality and standards pizza place like Dominoes. I’ve never had an issue with them and wish I’d never given this place a try. And no - never got a refund. Poor poor service.

This was hands down the worst Italian food. I've ever ordered here. As we've attempted to go to the restaurant several times and there were so many people. We were thrilled that there was no waiting liperiod, but then came the food period ham and peas. The fettuccine with ham peas. Shrimp was horrific. The noodles were almost straight out of the box. They were hard not El bente hard and the sauce was like water. I thought the water that was on the clams was bad. I know it was supposed to be a butter and garlic sauce but it was just like eating a bowl of soup. I do not know how my husband got through it. Like a pre se salad you know what? It's not even what I would consider a caprese sale in any way shape or form. I would almost suggest no I would suggest get better basil. There was no flavor to the base of whatsoever and if you're gonna just drizzle something with Olive oil, then don't bother to call it a caprese salad because there were no herbs, no spices except what was on top of the. Olives which I'm pretty sure either came out of a jar or can complete disappointment. Start to finish the only saving Grace that you have is the younger brunette waitress that took carobots. She is the only thing that remember seeing was an older white lady carrying a tray of food. Her hair was to her shoulders. And she reached up.
And white spittle that was coming down the side of her mouth off with her hand and then turned around and took the dish. And placed it in front of the customer. I thought I was going to die. I'm not coming back to your restaurant too much. Hype too much hype. I've never seen the sauce for clams. Because water down is what this was I'm telling you. It was like eating clam soup with shells. The fettuccine chicken peas and ham. Was complete water.It wasn't until this morning that there was any kind of thickening of t.He sauce, we won't be back.We had our choice to go to your restaurant or go to carrabba's.Next time it will be carrabba's.It's really worth the drive

I bought a Meal C here last night. I asked for no cheese on my pizza. When it arrived there was hardly any toppings on my pizza. The whole middle of the pizza had nothing on it. I asked to speak to a manager and the girl who made the pizza came down to the table. When I asked where was the topping on my pizza. She told me that it was company policy not to put toppings on the middle of the pizza. I told her I wanted to speak to a manager. Then a assistant manger arrived and he told me the same. What a joke. I have never ever heard so much rubbish. I never the likes of it. I said to him your photos of your pizzas are full of toppings why was mine sent with hardly anything on it. All we could taste was tomato sauce and bread. He said sorry there is nothing I can do. It's company policy... Shame on you Papa John's... Also you need to train your staff in hygiene too. The same girl that was making the pizzas was cleaning her station, sweeping the floor and taken up the dirt with a sweeping pan and brush. Then she proceeded to make someone's pizza but didn't wash her hands. Disgraceful. I have eaten in many of your restaurants. Tallaght, monread, ardkeen, portlaoise and Waterford city and I HAVE Never seen the likes of this. So miserable they should be ashamed of themselves. Pack of robbers!! I paid €26 for this... Never again will I go to this Restaurant in this location.
An Absolute Disgrace I was robbed!!
Cork Road Waterford cop On

Massively overcharged, ripped off.

I ordered 4 pizzas last night. I used the deal on their website for 2 large one-topping pizzas for $22.99. I ordered 4 pizzas. 3 had stuffed crust, which I knew would come with an upcharge of $4/pizza.

Instead of $26.99 and $30.99, I was charged $32.16 and $42.16.

Two of the pizzas were plain cheese. One was pepperoni, one had mushrooms. It is assumed a pizza comes with cheese, so the inevitable argument from Papa John's that the charges were for having 'additional' toppings doesn't hold up. Not to mention, which topping cost me an additional $12?! According to my receipt, the two pizzas I was charged $42.16 for was the cheese pizza and the pepperoni pizza.

There's no excuse for this. They owe me $24, not including the taxes, or additional tip we gave due to being overcharged, and on mother's day of all days. The one day I shouldn't have to cook and was looking forward to a break. They also failed to deliver my bottle of Dr. Pepper, just to add insult to injury.

I will not be ordering from them again.

Took one hour to say they can't locate my address although they delivered to me many times before, then canceled my order

If I could rate zero stars I would. The staff was civil but the pizza is so gross and soggy, and brittle. I used to love this place but now this should be called "Cràppa John's". Last time we got pizza from there, the pizza literally looked brittle. When I took a bite, the entire slice collapsed. It was wet at a point to where you can't eat it, as if someone spat on it. Threw it all away immediately. The Pizza Hut at my local Target has way better pizza than this. Their commercials are cringe too. This is why we go to Little Caesars, at least THEY know how to cook a pizza. Domino's and Pizza hut are better alternatives also. Never again will I eat at Papa John's. What a load of BS.

Location is 3332 Villa Point 110 Ste 110, Owensboro, KY 42303 (or 42301)

ORDER #1125341363
teach your drivers that are getting a 10 dollar tip/fee for one pizza how to use their gps // went 15 minutes out of the way because they don't know SOUTHWEST means something / and the pizza was not only cold, but disgusting as well / never again.

Im reporting one of your staff he's name is Russell Rash
He's a staff at Orlando Florida Curry road. Tell him to come and clear the mess he as with Jane is in trouble now

You would not believe what happened this evening when jeff went to pick up our dinner.

What was supposed to be a relaxing night at home watching movies and eating pizza, started out with a call to alabaster police department. Jeff went to Papa Johns Pizza in alabaster, Store #696
565 1ST ST N., Alabaster, AL 35007, to pick up our pizza. He called me as he was getting in the car from picking up our order to confirm that we only ordered two pizzas because we typically order three. I explained that I ordered three and told him that I would send him a screenshot of the order. Jeff didn’t know that he didn’t hang up the phone so I was on the phone listening. He went back inside to tell the guy who gave jeff our order that he was given someone else’s order. Jeff put the pizza on the counter and said “I’m glad I called my wife, I think you gave me the wrong order, we ordered three pizzas”. Jeff said that the employee picked up the top pizza and said, Is she Melanie? this Is your order. I could hear jeff say, look at my phone here is the order.  The employee didn’t want to hear that he had given us someone else’s order and that all jeff wanted was the pizza that we ordered and paid $58 for. He was yelling for jeff to get the “F$&@ out of his store” and kept cursing at him. Jeff kept telling him no and was trying to show him the order so that we would get the correct pizzas. I literally had to call 911 to tell them that my husband was being screamed at and confronted by this employee because my husband was given the wrong pizza and wanted the correct pizza.

The police came, jeff was calm, which they noted before they even went into papa John’s to see what was going on. The employee had called 911 on my husband because he came back inside to get our pizzas and return the ones we were given. The employee confronted the police and immediately got irrational and confrontational. It was a completely insane situation. We will not be going back to that Papa John’s ever again. The officer took a report because he said this was the craziest thing. The officer knew that something was was wrong when the manager was rude to them and Jeff was calm.

Hopefully the corporate office will pull the video from the camera behind the counter. I can’t imagine the owner of this franchise knows how his employees treat their customers.

My boyfriend decided to order two pizza's for both of us, late at night. When we checked the uber eats app for about 40 minutes after taking the order. We (only) read that the restaurant was closed on the app. So we began checking on the internet and it was open in one location. So we decided to call them to make sure our order was still going to be made. It was already 23.00 when we ordered. At 00.00 still no update. After no clue about our order, I decided to make a call. At first it was a normal conversation. But the tone and attitude switched very quickly when I asked about the order that was made. The man reacted very grumpy. He only replied very short and abruptly. His answer was to simple, the pizzas would be done in 15 minutes. We both noticed that he wanted to brush me of. 'Cause he didn't even ask about wich order I was talking about. Or the name of my boyfriend.
And he rudely ended the conversation very demeaning. Just an angry yes and bye.

I was flabbergasted so I kept quiet. But this is outrageous. I'm never going to order here ever again. They already made a big mistake with a previous order for my boyfriend!

This is the last time that I'm taking this from them.

A place to get a quick meal, but I'm not a big fan. The service is good but sometimes it's a little bit crowded and not enough people to keep the fast pace.

If you all notice with all of the bad reviews on here, Papa John's does not comment to anyone don't care!
I have made a compliant every time to corrupt and they never made the district managers fix or get rid of the problems! It's the same thing over and over again!
Especially the store in Conyers Georgia at the HWY 2 in the Honey Creek area zip code 30094! They never cut the pizzas all the way through! I always have to get a pizza cutter to cut my pizzas. They do not add extra sauce when I order. It is always barely any sauce! They over cook the pizzas every time.

Pizza 14” cost me 30€ and it was the most disgusting pizza I had since pizza in school canteen. All ingredients wore chopped and cheapest one u can get, Italian sausage so horrible that even dog refuse to eat it. Best part of pizza was the edge. Owner should go to Italy and hang him self on a olive tree.

The old papa John’s is dead. Terrible customer service, rude and uninformed self righteous lady working at the register, no more carry out specials, and a 40% price increase. Why pay for bad service and mediocre pizza???