Papajohns Reviews 

Romford papa John's is a place to avoid. Bought the drinks first and got overcharged by nearly a pound and when told, they acted like nothing, to the point that when I said I'd complain, the older one told ne to f##k off. Unbelievable. Always check your receipt.

Very disappointed that's two days orders not been as expected when you order double pepperoni you expect to get pepperoni but once again what I got pretty much is the cheese and tomato pizza

Regular user consistent Service

Awful. Pizza sat on counter for 2 hrs before the courier went to collect it. Manager didn’t think to remake and said just eat would be responsible for food poisoning and that we should have ordered directly and not through a third party app. Apart from that the food was obviously stone cold and the toppings barely existed. Never again.

Gross, they have changed the chicken in their chicken bites to greasy, grey, chicken. I threw up in my mouth after the first bite. I the last time I ate them they were chicken breast and it was the last thing I still ate on their menu. Happy new year! Ffs

"Truly horrible experience"

Papa Johns Kirkcaldy

I ordered online from the carpark outside the store at 21.25 on the 31st December 2025. I went directly into the store at 21.30 to wait on my order - they are usually pretty quick, 10 mins tops.
The guy making the Pizza wasn't busy when I went in. He was not making any pizza just talking on his phone. I stood for at least 15 mins waiting, I then asked if he had recieved my order as i wondered why he wasn't making any pizzas 🤷🏼‍♂️.
He told me, " I don't work for you" and " do you have any ID ? ". Why would he ask that ? He then continued on his phone.

He answered the stores phone 2 or 3 times and used the PC keyboard too. He didnt wash his hands (no gloves were worn) after touching the phones or keyboard. He continued to handle the food 🤮

He started making my pizza 30 mins after placing my order ( no other pizzas were made in that time) and he continued speaking on the phone. He kept asking for my name and ID and he kept telling me he didn't work for me. I eventually received my pizza 1 hr later.

I usually order from KIRKCALDY papa johns at least 2 or 3 times per month. I've now deleted the papa johns app and won't be back.

His aggresive attitude, poor hygiene,
and zero customer skills were very worrying. This guy was despicable!!!

I look forward to Papa Johns response.

Ordered food, been waiting 29 mins past delivery time to ring up and say that they had received the order but no delivery drivers, haven't bothered cancelling the order or advising me, so I have waited for like 1.5 hours for no reason, absolute joke

Very disappointing food and service lately from Southampton Park Gate branch.
We used to regularly order and enjoy Papa Johns, however for the past 3 orders, we have experienced missing items and cold, bland pizzas, and late delivery with our order being sat on the Checking & Cutting stage for over an hour. Also, the deals used to be excellent as there were different options to cater to different order sizes.. it is no longer possible for us to get cost effective pizza from them. Not that we will be ordering again now after how terrible the food was on our last order.

had my first Papa Johns pizza just now and unfortunately it will be my last, it was totally bland the dough the pineapple and the ham, I could be eating anything , there was absolutely no taste at all will never ever have another one

Worst experience I’ve had with Papa John’s.
The pizza arrived completely squashed, toppings spilled everywhere, and ice cold. It looked like the box had been thrown around before it got to me. When I contacted customer service, instead of helping, they were extremely rude and dismissive and acted like it wasn’t their problem. No apology, no solution. Between the ruined food and the awful attitude, this place has gone downhill. I won’t be ordering again

We ordered the Kick off combo deal on 28.12.25. Order Number: E1702.

We received the wrong order and some items missing. When we called and spoke with Gunjun at Papa John's Oldbury she was not interested. She failed to understand the issue and kept repeating herself without a resolution. We asked to speak to the manager, Navjeet, who we heard say, I don't want to speak and failed to address our issue. Our evening is ruined due to the incompetence and unwilling to correct their error. Not going to be ordering from Papa John's again. Now we have to order pizza's from another place.

I oreder at 3:30 still did not have my food by 6 never turned up. There restaurant just kept saying in next 20 minutes.

Still waiting for refund

Pizza never arrived. They took my £34 though.
First time ordering in Shrewsbury
Never again

Plus refund my money !!!!

Ordered 3 XXL pizzas yesterday. Uber Eats Driver turned up with only 2. He admitted that he had dropped one pizza on the road and that he would contact the store and they would either reimburse me my monies or send another pizza. He also took a picture of me holding only 2 pizzas as proof. When I rang the store up about my 3rd pizza they stated that the delivery driver stated that he had delivered 3 pizzas to me and I would not get any refund. I have the proof and also have found the 3rd pizza on top of my bin and the garlic sauce all over the road. I have the ring doorbell and my eufy security camera with the driver stating he had dropped the 3rd pizza on the floor and then 1 minute later putting it on my dustbin...I will be taking action against Papa Johns and Uber Eats.

They not only sending their spam twice a day - it is not possible to opt out. Would not order again from them. Have screenshots

Pizzas ready for a party at the time I ordered them for.
Nice & hot, loved by everyone.
Very friendly staff.

Delicious and arrived hot

Ordered pizzas. They arrived 40 mins late and cold. Repeatedly rang them to try and get them to sort but they either didn’t answer the phone or picked it up and immediately hung up. Had to feed it to the starving kids as no response for hours. Made a complaint and was told that since we ate the pizza (so my children didn’t starve waiting hours for them to answer) that they couldn’t refund me.

We ordered the double pepperoni and some sides. The order was late, the pizza was very dry and cold and so were the sides. The delivery app said it was late but didn’t give me any options to rectify this.
Papajohns pizza used to be our favourite go to for great pizza. THANK YOU FOR YOUR ORDER - 81773203

We ordered a Garden Party pizza but it had almost no toppings. We had ordered extra mushrooms but the whole pizza had about five tiny pieces of mushrooms and about five tiny slivers of green pepper. We felt like we were eating mainly dough. Very poor value for money