Papajohns Reviews 

Overpriced, slow delivery, luke warm pizza, sparse toppings including the cheese.

fantastic customer service, very polite and fast , food was delicious would hihly recommend

First time ever having a large all meat pizza for £14.99 was absolutely amazing piping hot made fresh while wee wait for 10 minutes nice quality will go again most definitely im the coming future.

Terrible, 80 minutes to deliver and 40 minutes of that was on the road with the driver. App said it had been delivered when it had not been delivered, so I called the store and spoke to a member of the PJ team who didn't seem at all interested - said they would contact the driver and just hung up! Didn't call me back.

10 minutes later 2 x cold pizzas turned up - not even an apology for being late - How arrogant!

No problem though I wont be ordering from them again and wont be recommending them either, in fact quite the opposite.

Fresh, hot food from Kingswinford shop and always a friendly face from Shermlea

I have ordered from the Chester store around 5 times. I always order the jalapeno bites with my pizza. I don’t know if the store is incompetent or they are doing it delivery to boost profitability but I have never received the ten bites you should receive, with normally 5,6 or 7 in the box. If I add extra toppings they are rarely on the pizza. I will be switching to dominoes in the future to give them a try as I feel Papa Johns in Chester is trying to rip me off

My garlic bread was mouldy and burnt never ordering again

At the most luke warm pizza. Update on app said delivered. Tried ringing 2 times before the first for about 2 minutes in length each unanswered call. 3rd attempt the worker said they was 1 minute away. Another 3/4 minutes after they arrived. Hitchin, Herts branch.

Worst pizza ever.
We order frequently from.various places. Pap John is the worst of them all. Cold 90 min delivery time unedible piece of dog excrement.

Awful service. My delivery was delayed because they claimed I gave the wrong postcode—despite the fact I’ve used the exact same address for years. When I tried to help by checking where the driver was on the map, she spoke to me rudely and basically said it wasn’t her issue.

Calling the store made things worse. The manager was unprofessional, accused me of lying, and told me they had no drivers and I’d get my food whenever they “found one.” Then she told me to come collect it myself or wait a week for a refund that would “probably” go through.

Absolutely shocking behaviour. Never ordering from this branch again.

Harlow - Staple Tye

If you want a restaurant with, no menus, no deals, no promotional stock, no reasonable level of English, no manners, no product knowledge, then this is the restaurant for you.

100% Guaranteed........ to be let down!

Berkhamsted. Mean with the topping. Gone right downhill. Not going back.

Ordered a pizza most pieces didn't have any cheese..I rang and advised them. They said that is how it was meant to be on the sour dough.

I don't a agree but won't order from them again.

I offered to send them a picture and they said they can't do anything.

The branch was Hinckley

Again, just a very bad experience with Papa Johns Crawley!
Again, my two pizzas came scrambled!
Just a disgrace!
Why they don’t do anything to improve?
I’m so sick of this!

Absolutely appalling service from Papa Johns.

Order number: 83706196

We placed an order worth £126, and the pizzas were never delivered. The store claimed the driver had attempted delivery, called us, and left voicemails — however, there was absolutely no record of any calls or voicemails on our phones.

To confirm this, we even reviewed CCTV footage covering the property, which clearly showed that no delivery driver ever arrived at the address.

After we contacted the store — over 120 minutes after originally placing the order — we were told the driver would be sent back out with the food. However, when we called again 25 minutes later to check on the delivery, we were then told the store had decided to cancel the order instead.

What made the situation even worse was the way the store handled the complaint. I spoke to the store twice, and neither the female staff member nor the male staff member I was handed over to would identify themselves, even when asked for the purpose of making a formal complaint. They refused to issue a refund despite acknowledging the food had not been delivered, and they also refused to provide any help or information regarding the complaints procedure.

£126 taken for food that never arrived, no accountability, no customer service, and no willingness to resolve the issue properly. Completely unacceptable experience.

Great always recommend great service

Just visited papa johns Tudor parade ,fantastic service ,was really accommodating with my sons allergies,
Delicious pizza

The food was okay, a bit overpriced for just standard pizzas. What I’m really upset about and what’s compelled me to write this review is the fact that I was charged twice for the same order due to a technical glitch on the app. We called the Papa John’s immediately after the glitch occurred because our order wasn’t confirmed, but the funds were taken. This was NOT a pending charge, the funds had been taken from our account. When we called, the worker didn’t have any record of our first order and said there was “nothing they could do to help” so we had to place our order again and we had no choice but to dispute the first charge with our bank. I understand this is not the worker’s fault, but PLEASE get that app fixed to ensure something like this doesn’t happen again to other people too. It’s very inconvenient, stressful and frustrating to have to dispute this charge and have to wait for however long to get £33 refunded to our account…

Terrible! Ordered from Papa John’s for the first time in years and honestly wish I hadn’t bothered. It used to be really good, but this was a huge letdown. The pizza arrived cold, the base tasted stale, and the whole thing was just bland and disappointing. £40 completely wasted. Definitely won’t be ordering again—should’ve gone for a Chinese instead.

Excellent service from Papa Johns at Kingsthorpe Northampton resolved and eventually received our order due to no fault of the store or staff unfortunately an issue with the Just Eat courier. Excellent customer service and thanks for being very helpful.