Papajohns Reviews 

Very bad quality

Food was decent and the management is nice there.

From one of my favourite to the The most disgusting ,Worst, Careless, Pizza Place, Customer Service (None) & Rip Off.
I got my money back from my Bank as not received what I paid for.
Next contact ICO about data!

Very bad customer service, had a very disappointing exchange after a voucher code didn’t work due to poor service at Bromley branch

Awful if I could leave 0 I would .
Ordered 2 pizzas , 1 arrived , asked delivery driver where’s the other , he said he was only handed 1 so rang the branch and very very rude staff was told, ‘wasn't their problem’ and put phone down on me. Used to order from here a lot but getting worse and now worse . No more !

Vegan Works has disappeared. So has my custom. Shame.

Barely any topping, shockingly bad. The aylsham rd branch in norwich delivered on time and was warm snough but had to make the topping up with other stuff. It was like two big pieces of thick bread. Papa johns used to be good

In the words of an old advert
"Probably the worst pizza in the world"
Ghastly crust, stale toppings.
I would never enter another Pappa John's.

I accidentally ordered a cheese and tomato pizza with vegan jackfruit pepperoni thinking it was the vegan pizza. I rang up the Swindon store to explain my mistake but to also order the pizza I wanted but got met by someone who instantly said what my order was and that I had ordered wrong and they wouldn't help me. Wasn't what I was looking for but the instant hostility wasn't what I was expecting. Screw you, Papa John's.

Only gave it one star as it was the lowest option
Staff very unfriendly sourdough pizza very greasy.
Well the potato tots don’t go there just short of £7 funny taste short measure ultra processed will not be revisiting worst meal ever

What an absolute waste if time, this company have no idea of service

Pizza came with almost no tomato sauce it was dry and tasteless i called up and told them and they said someone would call me back this is a trap its a way to get out of a refund as they wont tell you but if you eat any of the pizza they wont give you a refund bit are happy to leave you and not call you back honestly just stay away from this company they cut corners to avoid any liability.
Thank you for taking the time to contact us, and I am very sorry to hear about your recent experience.

I sincerely apologise that both of your pizzas arrived with little to no sauce. I completely understand how disappointing this must have been, especially when you tried to resolve the issue with the store and did not receive the call back you were promised. This is not the level of service or quality we aim to provide, and I’m very sorry for the frustration this caused.

While we would normally offer a refund or replacement for orders that do not meet our standards, we are unable to do so once the food has been partially or fully consumed. However, we genuinely value your custom and want to ensure your next experience with us is a positive one. Just be warned they will fob you off when you call up then say they can't help you the next day.
Make sure you resolve it the same day as they will not tell you this its a loop hole they use to get out of refunds.
They tried to offer me a 50% off voucher when on the Web page you can already get this for free this is not a England food company and should be boycotted as its clear they dont care about quality.

Awful service on Broadway in Brooklyn, NY. The manager has an attitude every time I go and the pizza tastes like cardboard board. Definitely the last time I go and I’ll make sure all my clients also never go there!!!!

Watch out when you use their official app... They trick you into paying for an order they claim doesn't exist. You get through, submit your details and pay and then they claim you had nothing in your basket. If I had nothing in my basket, why was I still charged ????

Overpriced, slow delivery, luke warm pizza, sparse toppings including the cheese.

fantastic customer service, very polite and fast , food was delicious would hihly recommend

First time ever having a large all meat pizza for £14.99 was absolutely amazing piping hot made fresh while wee wait for 10 minutes nice quality will go again most definitely im the coming future.

Terrible, 80 minutes to deliver and 40 minutes of that was on the road with the driver. App said it had been delivered when it had not been delivered, so I called the store and spoke to a member of the PJ team who didn't seem at all interested - said they would contact the driver and just hung up! Didn't call me back.

10 minutes later 2 x cold pizzas turned up - not even an apology for being late - How arrogant!

No problem though I wont be ordering from them again and wont be recommending them either, in fact quite the opposite.

Fresh, hot food from Kingswinford shop and always a friendly face from Shermlea

I have ordered from the Chester store around 5 times. I always order the jalapeno bites with my pizza. I don’t know if the store is incompetent or they are doing it delivery to boost profitability but I have never received the ten bites you should receive, with normally 5,6 or 7 in the box. If I add extra toppings they are rarely on the pizza. I will be switching to dominoes in the future to give them a try as I feel Papa Johns in Chester is trying to rip me off