This company said a George Jensen kettle was in stock with delivery in 2 weeks and it arrived 2 months and 1 week later after repeated chasing. Emails took quite a while to answer.
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Review summary
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Order number #PD7240 I sent my item back on the same day I erecived it - 24 March. They received rthe itemn back on 25 March according to tracking. I have emailed them twice to ask when i migh... See more
Having ordered a ‘Solo Eva kettle’ as represented on the company website, we received the wrong model and therefore began a return process. This process is difficult and unsatisfactory. The glossy... See more
Extremely poor. I ordered an item from their Outlet and had no contact from them whatsoever. I tried calling and emailing two different addresses with no response. I eventually resorted to contacting... See more
Company details
Written by the company
Panik Design is the UK’s largest independent stockist of contemporary design furnishings. Established in 2001, we are a licensed retailer of over 100 brands including the infamous Alessi, Kartell, Driade, Flos, Vipp and Qeeboo. Our showroom, office and warehouse is based in Milton Keynes, 55 miles north of London. We showcase some of the world’s most iconic items of designer furniture, lighting, and accessories. Our pieces are sold to Film, TV, Sports, Music, and Hospitality as well as the general public. Orders are placed online and can be seen in our showroom, which is a wonderland of design dreams made into reality. Come and visit us and become part of the outrageous world of contemporary style!
Contact info
13 Carters Lane, MK11 3ER, Milton Keynes, United Kingdom
- 01908307020
- sales@panik-design.com
- www.panik-design.com
1.5
Bad
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service
Great service, I have shared your details with my friends. Will definitely be a returning customer.
18 July 2023
Unprompted review
Reply from Panik Design
This is wonderful! We are so pleased that you had this experience with us and we look forward to receiving orders from you in the future!
The Panik Team
What a great Company
What a great Company. Service was first class. Highly recommend them.
4 July 2023
Unprompted review
Reply from Panik Design
So pleased to read your review! Thank you for writing this!
The Panik Team
It can take a while on certain items but to be expected
It’s difficult as with this stuff the lead times on stock is quite long, I have bought from other retailers of these kinds of products and it can take a while .. especially when the factory closes for summer!
Was difficult to get through to someone but there were valid reasons and When they were in touch they were extremely helpful
I look forward to receiving my item!
I would buy from them again
19 July 2023
Unprompted review
Reply from Panik Design
I have been advised that our customer service assistant has emailed you to let you know that your kettle is being delivered today. You will have received the delivery email from Parcel Force with this information. Please can you check your email for these confirmations of delivery. Thank you and enjoy your new kettle!
The Panik Team
I have dealt with Panik for over 10…
I have dealt with Panik for over 10 years and have always had a good experience. My recent purchase of a Kartell mirror did not disappoint
14 July 2023
Unprompted review
Reply from Panik Design
Fabulous! We value your continued business with us and are so pleased that we are able to be working with you after 10years! This is wonderful! Look forward to speaking to you again soon.
The Panik Team
Alessi Storage Jar GIROTONDO King Kong
I bought a couple of these, they are well made and stylish.
Great customer service and easy purchase.
10 July 2023
Unprompted review
Reply from Panik Design
This is a great review and we are so pleased you love your purchase!
Thank you very much!
The Panik Team
Great Customer Service
A couple of years ago, I purchased a couple of skull candle holders, when they arrived one of them had a small blemish, Panik said no problem, and they promptly changed it with no hassle, I’ve been buying from them ever since, great service, well done.
10 December 2022
Unprompted review
Reply from Panik Design
Wonderful! I'm so pleased you experienced this fabulous service from us here at Panik!
The Panik Team
two-month-old Trouble with a lamp
If you're lucky enough to buy something they have in stock it's probably fine but if they have to order something for you it becomes a problem but for the buyer they keep extending the delivery time as if a standard lamp would be made especially for you. I do not recommend it, it's just trouble.
6 July 2023
Unprompted review
Reply from Panik Design
Thank you for taking the time to write this review. As I understand you have received a full refund from us as we were unable to fulfil your order. Please accept our sincere apologies that on this occasion we could not deliver your purchase.
The Panik Team
Panic…. Don’t panic, they can help…
I have used Panik for many years now and must say the service and quality of the products are excellent. The owner Paul is very very passionate about what he sells. He would not sell anything that is bad. I’ve also had the pleasure to meet Jilly who has handled many of my sales and the passion runs through to his team. If you see something you like. Don’t be afraid to ask. They are more than happy to help you.
4 July 2023
Unprompted review
Reply from Panik Design
Thank you Paul for your beautifully written review! We are thrilled that you have such a wonderful shopping experience with us and look forward to working with you again!
Best wises,
The Panik Team
Great Customer Service
I have dealt with Panik-Design over the last 10-12 years and have always received first class service. I recently purchased a Menu salt & pepper mill and was so delighted with it that I have now bought the same set for my son and daughter-in-law. Thanks for your great customer service.
5 June 2023
Unprompted review
Reply from Panik Design
Thank you so much for this wonderful review! We appreciate your comments and value your business!
The Panik Team
Complaint rectified efficiently with apologies. I give ( stars for their helpfulness
Very disappointed. Ordered two George Jenson photo frames on June 3rd. Order no #PD4098 no sign of them. Finding it impossible to negotiate their website and find out what has happened. The frames were expensive.
Used Shop Pay. Their website is useless , it requires loading an app to track the package. Never had this problem before. Just want my purchase or a refund
C Whittle
2 July 2023
Unprompted review
Reply from Panik Design
We are so sorry to read this review and deeply apologise that you have not enjoyed your shopping experience with us. We value all our customer feedback and use it to make improvements.
Our sales assistant will be in touch with you to discuss your item.
Sincere apologies,
The Panik Team
I had no problems
I had no problems, delivery was fast, the items were well packed and the prices are really good.
16 June 2023
Unprompted review
Reply from Panik Design
Fabulous! Thank you so much for taking the time to write this great review!
The Panik Team
Stunning customer service as the staff…
Stunning customer service as the staff is very prompt and efficient.
Keep up the good work
26 June 2023
Unprompted review
Reply from Panik Design
Thank you for taking the time to write this great review!
The Panik Team
Reply from Panik Design
Thank you for taking the time to post this great rating for our company!
The Panik Team
Amazing products and excellent customer…
Amazing products and excellent customer service. I highly recommend 👌👌👌
24 June 2023
Unprompted review
Reply from Panik Design
We really appreciate you taking the time to write this great review!
The Panik Team
Great customer service and excellent…
Great customer service and excellent products.
Highly recommended 👌
12 June 2023
Unprompted review
Reply from Panik Design
Thank you for posting this great review for our company!
The Panik Team
Found PANIK recently and bought a…
Found PANIK recently and bought a present for a Wedding I was going to at the weekend..I really was in a PANIC it was days away.. Thank you so much guys, it arrived on time, and they loved it.. I'll be back.
22 June 2023
Unprompted review
Reply from Panik Design
This is a really fun review! Thank you so much for posting this! So glad we took the PANIC out of the wedding present!
The Panik Team
Vipp salt and pepper mill.
Ordered a Vipp salt and pepper mill.
Great service and one of the only places you can get Vipp stuff from in the UK.
9 June 2023
Unprompted review
Reply from Panik Design
Fabulous review. Thank you so much for posting this for our company.
The Panik Team
Great site for designer bargains.
Excellent website, and very quick delivery. Item was on sale at a great price and exactly what I was looking for. I'd revisit again without hesitation.
23 September 2022
Unprompted review
Reply from Panik Design
Brilliant! This is what we love to hear! Thank you for taking the time to write this great review.
The Panik Team
Excellent friendly service
Excellent friendly service! Ordered 2 VIPP items , very good quality. Very well packaged and it arrived without damage.
Thank you
23 June 2023
Unprompted review
Reply from Panik Design
This is wonderful. Thank you for posting this review!
The Panik Team
Very poor customer service
I made an order over a month ago and still haven't received it. Have left messages on the phone and emailed and no response. I'd shop elsewhere in spite of the fact they have lovely items.
9 June 2023
Unprompted review
Reply from Panik Design
We are saddened to read the feedback in your review. I can see that your item was refunded as requested. We are concerned that you were unable to contact us as we have a manned office, answerphone and email service available for our customers. We do hope that you choose to shop with us again in the future.
The Panik Team
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