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3.3

Average

TrustScore 3.5 out of 5

5 reviews

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3.3

All reviews

(5)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer support finally sought

I originally left a negative review following a fault with my Pandora Storm immobiliser and my initial experience of trying to obtain support.
I believe it is only fair to update my review following the outcome.
After my formal complaint, Anthony Noto contacted me personally, visited my vehicle, thoroughly investigated the issue, updated and rectified the system, and took the time to explain its operation and emergency procedures in detail. He also acknowledged that the level of support I initially received was not what it should have been and apologised for my experience.
My complaint was never that electronic products cannot fail—any complex electronic system can develop faults. My concern was how the situation was initially handled when my vehicle became immobilised.
I am pleased that Pandora took ownership of the issue, resolved it professionally, and restored my confidence in both the product and the company. I therefore consider the matter satisfactorily resolved and have updated my review to reflect the excellent service I ultimately received from Anthony.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Company to deal with

Fantastic Company to deal with, we had a slight problem at the outset but they were 5 star at sorting it out, if only more companies were like this, staff are polite and very knowledgeable, a true 5 star company.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

No happy customer and unprofessional…

No happy customer and unprofessional installation buy and fit the Pandora professional car alarm for my car, remove my outside rubber caps to pass the alarm electrical cables from inside to outside, on the top of electrical door spin connections and I have a watter infiltration inside the car with the electrical door spin connection corrosion please sorry, I hope to halp somebody please sorry, thank you very much and have a good day bye !

2 March 2026
Unprompted review
Rated 1 out of 5 stars

I want to warn others about the Pandora…

I want to warn others about the Pandora representative in Valencia (Auto Disign España).
We brought our Range Rover Sport 2017 for a Pandora installation — the work was unprofessional, unfinished, and the glove box was broken. Some electrical components were left loose and unmounted.

Later, we had to repair the glove box and restore the wiring in Germany.
We contacted Pandora representatives in Slovakia, Moscow, and Poland — none of them provided any real response or assistance.

We used to trust Pandora and installed their systems on many vehicles, but after this experience, our confidence in the brand is completely lost.
No support, no responsibility — very disappointing.

4 October 2025
Unprompted review

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