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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers had a great experience with this company. Many customers find the service makes their overseas life much more convenient, appreciating the user-friendly operation and the ease of completing international transfers. People are particularly satisfied with the fast and smooth process, often noting that remittances are completed in minutes, and the registration is quick. The company is praised for its reasonable exchange rates, lower fees, and the ability to handle various mainstream currencies, making it a reliable choice for sending money abroad. However, some reviewers were not happy with the customer service, describing it as unresponsive and slow, with some experiencing significant delays in receiving their money. There were instances where transfers took much longer than expected, or funds got stuck, leading to frustration and a perception of inefficiency. A few people also mentioned issues with communication, stating that messages went unanswered and that they received conflicting information from support.

What people talk about most

Payment

People report ambiguous experiences with payment, with many customers expressing significant frustration over... See more

Service

Customers had ambiguous experiences with service, with many expressing significant disappointment and... See more

Customer service

Reviewers express significant dissatisfaction with customer service, citing poor support, unresponsiveness,... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the ease of use and fast... See more

Response time

Clients share negative opinions on response time, with many reporting that customer support replies very late... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You ca... See more

Rated 4 out of 5 stars

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotl... See more

Rated 5 out of 5 stars

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And... See more


Company details

  1. Business and IT Consulting Agency

Written by the company

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world. With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/


Contact info

4.0

Great

TrustScore 4 out of 5

849 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have been using Panda Remit for more…

Have been using Panda Remit for more than 2years... Best rates and transfers are done in less than a minute.. + they didn't charge fees for the counties i transfer to... moreover..they always have discount coupons every month... Highly recommended

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Support attitude is horrendous

Support attitude is horrendous. They copy and paste messages and don’t do anything to help. “Instant transfers” take hours and up to a day. Just withdraw money at an ATM

1 July 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to send your Transaction Number to our customer service team (asia@pandaremit.com), which help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Great app

I’ve been using it for quite some time now. Exchanging CAD to various currencies. No issues at all. Rates are much better than those offer through the bank. Transfer time is also quick! Would recommend to friends.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

I've never met any Problems

I've never met any security issues with Panda Remit. It's really safe. I can send living expenses and festival envelopes easily with Panda Remit APP. This product facilitates my overseas life to a great extent. I sincerely recommend it to friends who have the same needs.

29 June 2025
Unprompted review
Rated 1 out of 5 stars

First time using it

First time using it, the verification process seems fair and fast enough, but the process takes so long as I am sending money from GBP to China. Then this fund got stuck and their customer support system is also lagging and inefficient. It has been 2+ hours yet I still have not received anything yet. They might have a one-off voucher that gives you the best exchange rate, although things are really slow and the process is really annoying.

28 June 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to leave your transaction number or contact us (service@pandaremit.com), which help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

The remittance promised a higher rates but received something else.

The remittance promised a higher rate this being my first even through their app. Even when the remittance was in the pending status, it was showing almost one rupee higher per AUD. When I received money, I received at a significantly less rates. Contacting their customer service is painful. This feels like cheated and very poor experience.

Edit1: Update post response from Panda Remit.

Team Panda, your page was showing higher rates for the duration of the transaction and even at the pay-out page. If what you're saying is true, it was never reflected on your App where I did my remittance from. Your first payment bonus was much higher ie 56.56 odd at that time. Stope cheating users.

I'd never use them. NOT RECOMMENDED.

7 June 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.

Regarding the exchange rate issue you mentioned, currently, only the first 1,000 Australian dollars are eligible for super exchange rates when remitting from Australia to India, and the portion exceeding 1,000 Australian dollars is at the regular exchange rate. Thanks for your understanding.

If you have any other remittance questions, please feel free to contact our WhatsApp(+64 20 4240725) at any time. We apologize for any inconvenience caused and look forward to providing you with a better remittance experience.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

MONEY NOT CREDITED

customer service totally no response. very disappointed. My funds yet to receive more than one day.

2 June 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to contact us (asia@pandaremit.com), We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Very good alternative Wise and Revolut send money

Very good instant money sending service. Revolut and Wise no longer send to Asian countries. It's worth using and Revolut and Wise will replace it with this one. That's a quick 15 seconds first transfer from EU. I hope it stays good.

30 May 2025
Unprompted review
Rated 4 out of 5 stars

Smooth transaction!

the remittance transaction was very smooth and transacted within less than 5mins, i’ll definitely use Panda remit again for oversea remittance.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Good 🌟

Good 🌟
Easy and quickly
Am so happy with the PandaRemit application 🇦🇺🎉❤️

21 May 2025
Unprompted review

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