Just short of a 5 star review, only because my paint order was inadvertently delayed. The range and prices on offer were absolutely comparable to other large online paint outlets, and in many respe... See more
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Review summary
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Reviews shaping this summary
Quick dispatch and delivery service. Paint samples wrapped very well but one of them arrived dented- hence 4 rather than 5 stars.
Great company (so far!). This is my 3rd delivery, 2 via Homebase and one direct… all Farrow and Ball paint and extras. Ordered Monday, received today Wednesday all by DPD. Really securely packaged eve... See more
I wanted a sample of a paint I liked and couldn’t believe it was free! And nothing for the delivery, which took a couple of days- what’s not to like!!👍
Company details
Written by the company
Paint Stop Ltd is a team that have been in the decorating & hardware trade for over 30 years. Our product range is the most extensive that you will find with full paint tinting systems available for Dulux, Johnstones, Crown, Craig & Rose, Zinsser, Macphersons, Sandtex, Sadolin, Little Greene, Paint Library, Farrow & Ball and more! We also stock a full range of ready mixed paint colours from all the top retail brands.
Contact info
United Kingdom
- www.paintstop.uk
4.6
Excellent
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Was a bit wary with the low score on…
Was a bit wary with the low score on here but i had no problems whatsoever , had bought a couple of items off them at ebay before realising they had a proper website , everything i've ordered has been top notch and delivered quickly , will be using regularly especially for Nour branded products that i rate highly but not that easy to get hold of in the UK.
31 May 2025
Unprompted review
Reply from Paintstop
Thank you for your purchase and we hope to hear from you again.
We don't really engage with Trustpilot (as in give them any money) so their star system is not really representative of us. If you look at our eBay we have 99.5% feedback rating!
We have a wide range of Nour and other products from Farrow & Ball to plumbing parts.
I ordered a specific Macpherson paint…
I ordered a specific Macpherson paint that I couldnt get locally in time for a job. So ordered with this company. They sent a cheaper alternative, a product I could have bought locally and didn't even contact me to say they were doing this. Not even offered to credit me the difference
Update after reply below
Unbelievable, the product is not the same, it’s like saying Skoda and Porsche are made in the same VW factory , ordering a Porsche Boxter and getting a Skoda Yeti !!
Given the weight of the pant a return for refund isn’t economically viable. A responsible solution to credit back the difference between the product purchased and the product supplied was refused.
1 star is one star too many!!!
15 January 2025
Unprompted review
Reply from Paintstop
Hello,
We apologise for for the failure to update the image on our website.
As was explained the only difference was that Macpherson changed their livery of the product slightly. The correct item was sent out just with minor changes to the image on the tin.
Its really nothing to do with Skoda's or Porsches or dogs or cats or anything like that.
This was explained and a return and refund was offered.
As was threatened a one star review was left on trustpilot by yourself.
We hope you the best in future endeavors.
Another Evri delivery debacle
Not a one-star for Paintstop as I haven't yet received anything but because they use Evri for delivery. Evri have had the paint for over a week and still no idea when it will be delivered and Amazon (who I ordered through) are suggesting claiming a refund - does that mean they know it won't be delivered - very strange. I won't be using Paintstop again. Evri is trashing your businesses reputation
4 December 2024
Unprompted review
Reply from Paintstop
Hello,
We are very sorry for your experience.
Evri is unfortunately a necessary evil in ecommerce and their service is dependent on location.
When ordering through Amazon marketplace you will always get faster more satisfactory results if you go to the seller with any problems. (When dealing with us anyway).
Absolutely fantastic price for the…
Absolutely fantastic price for the paint I wanted - far cheaper than any DIY store. With free delivery in 48 hours, I'm over the moon. 10/10
12 October 2023
Unprompted review
Reputable
Genuine company it seems, provided what they promised on time and well packaged
18 May 2023
Unprompted review
Amazing store
Amazing store. Sorted the website price real quick. Order arrived in no time. Competitively priced paint, variety of it and proper safe packaging. Will deffo use again! Thank you!
10 September 2022
Unprompted review
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