Paddy Power Reviews 7,864

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 2,645 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the user-friendliness of the website and the overall positive user experience, noting it's easy to navigate and use for various activities. Many also highlight the helpfulness and patience of the staff, with several positive interactions reported regarding customer service. The process for adding funds and making withdrawals is often described as simple and hassle-free. However, some people were dissatisfied with customer service, reporting long wait times, unhelpful responses, and difficulties reaching the correct department. There are also concerns about payment issues, including accounts being blocked without clear reasons, difficulties withdrawing winnings, and requests for extensive documentation. A few other people also felt that the website's games, particularly slots, offered poor chances of winning.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers reporting positive... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its ease of use,... See more

User experience

Reviewers mention positive feedback about user experience, often highlighting the ease of use and navigation... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Payment

Consumers find payment to be ambiguous, with many reporting difficulties withdrawing winnings, blocked... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paddypower had to try to bridge the big AGE GAP in computer technology when i attempted to open an account with them. I live in between 2 large towns and nearest bookmaker is about 23 miles away. I... See more

Company replied

Rated 5 out of 5 stars

A very user friendly app easy to navigate. A great selection of sports available and any transactions both in and out are quick and hassle free. My only complaint is that I am terrible at predictin... See more

Company replied

Rated 5 out of 5 stars

I feel like I've actually got a good chance of winning when I play slots on paddy power, I don't get that feeling with any other site. I guess it's my subconscious mind recognising that I do win a lot... See more

Company replied

Rated 5 out of 5 stars

The bonuses and free bets are a welcome inclusion to our betting experience. The customer service has always been fair and quick to deal with any queries.

Company replied


Company details

  1. Betting Agency
  2. Gambling House
  3. Gambling Service
  4. Online Casino or Bookmaker
  5. Online Sports Betting Vendor

Information provided by various external sources

Paddy Power - 1st for Online Betting. Football Betting including Premier League & Champions League Betting Odds. Sign-up offers & Money Back Specials available.


Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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3.7

All reviews

(7,864)

2,519 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and best football odds

Great service and best football odds

21 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

That's what we like to hear! Great service and the best odds – we're bringing the goods!

Cheers for the love!

Thanks for choosing Paddy Power, your support means the world!

Rated 1 out of 5 stars

I ventured into town with my wife today…

I ventured into town with my wife today and went into this branch to collect a football bet, I scanned the bet on a machine, did another bet before cashing out the remainder at the counter, no issues. I proceeded to do another bet on a different machine and, get this, a female member of staff came out from behind the counter and told me I could only use one machine while I was there, I said, I never heard the likes and she replied, then someone’s not doing their job. I stayed for one more bet, felt a little uncomfortable so went around the corner to Boylesports, no such issue.. madness 🤣

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Mutjabba from Paddy Power sorted my enquiry swiftly and professionally.
Great work Mutjabba.

20 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

We're so thrilled they could help you so brilliantly. Your kind words will mean so much to them. Thanks for being part of Paddy Power! 💚

Rated 5 out of 5 stars

I love the free wheel daily and the…

I love the free wheel daily and the occasional free bet builder is super 👌

20 June 2026
Paddy Power logo

Reply from Paddy Power

Thank you for your feedback 💚

The daily wheel is a total vibe, and those free Bet Builders are just the cherry on top! Love that you're making the most of them.

Thank you for your support!

Rated 5 out of 5 stars

Great choice of top games

Fair play they talk to you like a normal person, the games are widely spreaded from poker to online racing.

19 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

This is what it's all about!
Thanks for the love, means the world!

Thanks for choosing Paddy Power!

Rated 1 out of 5 stars

I downloaded the app when England vs…

I downloaded the app when England vs Croatia I’ve deposited some money inside and very next day I got email says that my account has been close when I contacted to customer service they can’t help me out it’s this fair how I’m gonna get my money back very disappointed

16 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help. 💚

Rated 5 out of 5 stars

Great variety of games and easy to use

Great variety of games and easy to use. Always able to withdraw and consistent with their gambling controls. Good free games too which regularly give out prizes.

19 June 2026
Paddy Power logo

Reply from Paddy Power

Brilliant! Love that you're enjoying the variety and finding everything easy to use. We take our gambling controls seriously, so it's great to hear that's working well for you alongside smooth withdrawals.

We really value your feedback. Thanks for choosing Paddy Power!

Rated 1 out of 5 stars

While I am giving the one star for the…

While I am giving the one star for the Betting I am giving nothing for the slots. I understand you can’t expect to win but something is definitely not right with them.

Reported to gambling commission because that definitely up to no good and something not right, it’s just take take take with no bonus?

My pal played the same game on £1 a spin and got £9.80p from the Bonus lmao

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Paddypower had to try to bridge the big…

Paddypower had to try to bridge the big AGE GAP in computer technology when i attempted to open an account with them. I live in between 2 large towns and nearest bookmaker is about 23 miles away. I am 89 yrs of age and do not understand modern technology. Paddypower could not have been more helpful or patient. We did not make it due to my inadequesies, but we will when i reconnect to them when i have younger family assistance with me.

18 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

What a legend! At 89, you're giving it a brilliant go with all this modern tech stuff, and we're hugely impressed!

We're honoured you want to bet with us, and we're so glad our team could be there for you. Thank you so much for your feedback!

Rated 2 out of 5 stars

Absolute con artists

Absolute con artists, £55 on repeater and I got 3 lines, kept trying to trigger the repeater that’s why I played so much but it never landed was playing 40p spins. Never ever been mugged off so terribly at all the casinos I’ve played, absolutely livid

18 June 2026
Unprompted review
Rated 4 out of 5 stars

Very very good

Very very good

18 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Love the enthusiasm – thanks for the brilliant feedback!

Thanks for choosing Paddy Power!

Rated 1 out of 5 stars

Offers a scam.

Offers a scam.
Offered 60/1 for an England win and then only activated the promotion after the score even though I placed a bet. £60 out of pocket. Criminals

17 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help. 💚

Rated 4 out of 5 stars

Got there in the end

It was a bit of tooing and throwing but got there in the end and managed to find what the problem was if not able to resolve it

17 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for sticking with us through the back and forth – we really appreciate your patience!

Thank you for choosing Paddy Power!

Rated 1 out of 5 stars

Not honouring free bet. Crooks

They ran a promo: Money back as a free bet at Ascot, if the horse finishes 2nd, 3rd, 4th.

I decided to take a punt on the 3th favourite because of this promo because it felt like some form of insurance if it didn't win. I would not have placed this bet if it wasn't for the promo, which was advertised with prominently with a large banner on the homepage.. The horse came 4th but the free bet was not credited. I contacted live chat twice, and both times, they refuse to credit the free bet.

Have now emailed their complaints department and will be escalating it to IBAS if it isn't resolved.

Joke of a company, shouldn't be this difficult, and won't be using them again in future. They might have a good social media presence which drew me in, but the odds are usually better elsewhere!

17 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback. We're so sorry to hear about this!

We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.

Rated 3 out of 5 stars

Text is sometimes too small.

Text is sometimes too small.

17 June 2026
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback! We hear you on the text size – good news though: whether you're on the mobile app or desktop, you've got options to adjust the text size to suit you perfectly. Just head into your settings and make it work for you!

If you need a hand finding it, give us a shout and we'll walk you through it.

Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

Sanjana

Firstly my customer service agent was helpful and straightforward with his assistance to solve my issue. It's was regarding to withdrawal ....thanks

17 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Sanjana is a real gem! We're so thrilled they could help you so brilliantly. Your kind words will mean so much to them. Thanks for being part of Paddy Power! 💚

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