Paddy Power Reviews 7,857

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 2,645 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the user-friendliness of the website and the overall positive user experience, noting it's easy to navigate and use for various activities. Many also highlight the helpfulness and patience of the staff, with several positive interactions reported regarding customer service. The process for adding funds and making withdrawals is often described as simple and hassle-free. However, some people were dissatisfied with customer service, reporting long wait times, unhelpful responses, and difficulties reaching the correct department. There are also concerns about payment issues, including accounts being blocked without clear reasons, difficulties withdrawing winnings, and requests for extensive documentation. A few other people also felt that the website's games, particularly slots, offered poor chances of winning.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers reporting positive... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its ease of use,... See more

User experience

Reviewers mention positive feedback about user experience, often highlighting the ease of use and navigation... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Payment

Consumers find payment to be ambiguous, with many reporting difficulties withdrawing winnings, blocked... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paddypower had to try to bridge the big AGE GAP in computer technology when i attempted to open an account with them. I live in between 2 large towns and nearest bookmaker is about 23 miles away. I... See more

Rated 5 out of 5 stars

A very user friendly app easy to navigate. A great selection of sports available and any transactions both in and out are quick and hassle free. My only complaint is that I am terrible at predictin... See more

Company replied

Rated 5 out of 5 stars

I feel like I've actually got a good chance of winning when I play slots on paddy power, I don't get that feeling with any other site. I guess it's my subconscious mind recognising that I do win a lot... See more

Company replied

Rated 5 out of 5 stars

The bonuses and free bets are a welcome inclusion to our betting experience. The customer service has always been fair and quick to deal with any queries.

Company replied


Company details

  1. Betting Agency
  2. Gambling House
  3. Gambling Service
  4. Online Casino or Bookmaker
  5. Online Sports Betting Vendor

Information provided by various external sources

Paddy Power - 1st for Online Betting. Football Betting including Premier League & Champions League Betting Odds. Sign-up offers & Money Back Specials available.


Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Amazing service. 100% trustworthy. Great product, great service and amazing customer service. Brilliant odds. A lot of free stuff. I’m one happy customer

23 June 2026
Unprompted review
Rated 2 out of 5 stars

First off i would like to point out I'm…

First off i would like to point out I'm aware you can't win all the time, most of the time... with that out the way, I would like to say your version of LEGACY OF DEAD is shocking. The game literally advertises it's bonuses as "can retrigger unlimited times" so why doesn't yours... once. Just over 20 bonuses and not one retrigger?. I get you can be unlucky, but this is pushing it don't you think? I don't mind losing at all, but feels like a scam at that point.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

I ventured into town with my wife today…

I ventured into town with my wife today and went into this branch to collect a football bet, I scanned the bet on a machine, did another bet before cashing out the remainder at the counter, no issues. I proceeded to do another bet on a different machine and, get this, a female member of staff came out from behind the counter and told me I could only use one machine while I was there, I said, I never heard the likes and she replied, then someone’s not doing their job. I stayed for one more bet, felt a little uncomfortable so went around the corner to Boylesports, no such issue.. madness 🤣

20 June 2026
Unprompted review
Rated 1 out of 5 stars

I downloaded the app when England vs…

I downloaded the app when England vs Croatia I’ve deposited some money inside and very next day I got email says that my account has been close when I contacted to customer service they can’t help me out it’s this fair how I’m gonna get my money back very disappointed

16 June 2026
Unprompted review
Rated 1 out of 5 stars

While I am giving the one star for the…

While I am giving the one star for the Betting I am giving nothing for the slots. I understand you can’t expect to win but something is definitely not right with them.

Reported to gambling commission because that definitely up to no good and something not right, it’s just take take take with no bonus?

My pal played the same game on £1 a spin and got £9.80p from the Bonus lmao

19 June 2026
Unprompted review

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