Easy enough to arrange online stating loc date and time frames. After some slight confusion on Pick Up date as they needed confirmation of pick up date/time, for some reason, all went very well. D... See more
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Review summary
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Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed... See more
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I used the online Packing service to Send documents overseas. It was much cheaper than all the other courier services but you need access to a printer. Once all labels printed, I dropped off to my... See more
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I was pleasantly surprised by the level of service, especially with their partnership with DHL. Filling out the declaration, calculating costs, and scheduling pickup online was super convenient. The d... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
4.0
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Great price and great service
Delivery driver was positive and respectful, had a conversation rather than grunting at us. Although we expected a3-4 day delivery, product was delivered within 24 hrs, and at the other end, was brought inside and sat on a table (just inside front door) to make it easier for my 84 year old father to open. Great price and great service.
14 August 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your experience. We’re delighted to hear that the delivery was not only much quicker than expected but also handled with such care and respect for your father. It’s wonderful to know our service made things easier for you and your family. We truly appreciate your kind words and look forward to helping you again.
Reasonable service, but check into the fine print and details
It was easy to use the website to view and select the desired options to send my parcel. I chose to bring the parcel to a local Pack & Send store, and it was convenient and easy to do. The staff there were friendly and helpful. The tracking was a little slow initially, but it was informative enough throughout the whole process. But, 3 things seemed a bit deceptive and hidden about the whole process. 1 - the delivery time indicated on the website for my parcel and chosen destination was 2 to 3 days - but it took 5 days. 2- it took the actual delivery company, Aramex, more than a day to pick-up the parcel from the local Pack & Send store, even though I arrived early in the morning to deliver the parcel to the store. 3 - the prices provided for the given shipping options ie. with our without signature, or with or without insurance, was very unclear. I thought by selecting an option that included insurance that the price included insurance based on prior information I provided about my item. But, no. You have to pay extra for than after you select to proceed with the option. It turned out to be about $5 cheaper than using Aus Post. I'll think twice next time. I'm thankful that the parcel arrived in excellent condition though.
5 August 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing such a detailed review of your experience. We’re pleased to hear that you found the website easy to use, that our team in-store were friendly and helpful, and that your parcel arrived safely.
We also appreciate your honest feedback on the areas that didn’t meet your expectations. Delivery timeframes shown on our website are estimates only, and while we aim to meet them, there can sometimes be delays depending on the carrier and route. Similarly, collections from our stores are carried out by third-party couriers, and we’re currently seeing some delays with pickups which may explain the extra wait time. We’re also grateful for your feedback on the insurance options — we know clearer pricing and explanations would make things easier, and we’re working on improving this.
Thank you again for your comments. They really do help us improve, and we hope we’ll have the chance to provide you with a smoother experience next time.
Easy to do online
Easy to do online. Courier came next day to collect. Parcel was delivered on time.
8 August 2025
Unprompted review
Reply from PACK & SEND Australia
Thanks for sharing your experience! We’re glad you found the online process simple, with collection the next day and smooth delivery. We appreciate you choosing us and hope to assist you again soon.
Very expensive
29 July 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for taking the time to leave a review. We're sorry to hear that you felt our prices were too high. We strive to provide a good value for our customers, and we'd love to hear more about your experience so we can understand where we might have fallen short. If you're willing to share more details, please contact us directly at customerservice@packsend.com.au
What a waste of my time..
What a waste of my time... I used the online chat and put in all the information about sending items to Thailand not by air. As it was a battery and other items. Told them the weight and dimensions of the Box and was told someone will contact me with costing and what they can do...........
About 2-3 weeks past and I heard nothing. I FB message them and they said they would put urgent on it. I got a phone call the next morning and first thing they asked was. What are you wanting to sent.... I said don't you have the information with you!?
He wanted to make sure the information was correct... Of course it's correct cuz I'm the one who put it in there.... I told him He then said oh we can't send batteries via air.. I told him don't bother then...
That's why I put all the information in the original enquiry. I said I did not want it to go by air because I know that I can't because of the lithium battery.
13 August 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your review. We regret to hear about the delay in following up on your enquiry and understand your frustration, particularly as you had already provided all the relevant details from the outset. While certain items, such as lithium batteries, have strict shipping restrictions that can limit available transport options, we acknowledge that this should have been identified and communicated to you much earlier in the process.
If you would like to discuss your experience in more detail, please contact us at customerservice@packsend.com.au so we can review the matter further.
User friendly app
User friendly app. Pick up and drop off very quick, great value.
6 August 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We’re glad you found the app easy to use and that both pickup and drop-off were quick and great value.
Helpful when not sure what to do
very helpful at service center in southport
29 July 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your experience! We’re glad the Southport service center team could guide you when you weren’t sure what to do and provide the helpful support you needed.
Delivery Confirmation - AUW065563674
I received an email to advise a delivery had been completed
I contacted the receiver and it had not been delivered.
7 August 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for bringing this to our attention. We have reviewed your delivery using the reference number provided and can confirm our carrier has supplied a proof-of-delivery photo confirming the parcel was delivered. If you have not yet received this image, we can email it through to you for your records.
Please note that while we understand you have checked with the receiver, there can be occasions where the recipient may not be at the delivery location at the time of arrival. We recommend sharing the proof photo with them to assist in locating the parcel.
If you would like us to forward the proof-of-delivery image, please contact us at customerservice@packsend.com.au
Have used Pack n Send online self…
Have used Pack n Send online self service platform for several years with no problems. I am in Manly NSW. Pack n Send have a contract with & now use Aramex courier drivers. However as I learned they have no control over Aramex scheduling & drivers
Aramex said day 1 my parcel wasn’t ready but I was home waiting & listening for them. They did not attempt pickup.
Rang Pack n Send to ring drivers. Drivers didn’t respond.
Then over the next few days I kept ringing Pack n Send, and each time they would say Aramex will pick up but they didn’t come. So many calls. PnS Manager explained they have no control over Aramex scheduling & drivers. Never got a call or message from Aramex. Ordered Wednesday, finally delivered Friday 9 days later!
Terrible!
Won’t use Pack n Send again.
Ps I’ve since learned from so many people that Aramex drivers have a terrible reputation for not showing up!
Contract or not with Aramex, this is hurting your business Pack n Send. Make changes! Demand better!
22 July 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for taking the time to share your experience and for your loyalty in using our online self-service platform over the years. We’re very sorry to hear about the delays and the inconvenience this caused.
We understand how frustrating it is when a scheduled pickup doesn’t happen as planned, especially after multiple follow-ups. While we do work with external carriers such as Aramex to service certain locations, we still expect all deliveries and collections to be carried out reliably and in line with our customers’ expectations. Feedback like yours is important in helping us address service gaps with our delivery partners.
Thank you for your feedback!
Everything went wrong
Everything went wrong - from rude customer service - to one week delay , including multiple missed delivery resulting in losing time, to then discover that you actually ship via team expert global - never ever ever again
30 July 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We're sorry to hear about your experience and the frustrations it caused.
We acknowledge how disappointing delays, missed deliveries, and poor communication can be, especially when you’re relying on a time-sensitive service. Your feedback about customer service and delivery outcomes has been noted and is being referred to the relevant team for internal review.
While we work with a range of freight partners to support nationwide and international shipping, the carrier selected can vary depending on the service requirements. We understand this experience did not meet your expectations and apologise for the inconvenience.
Customer complaints useless
The pack and send complaints service was completely useless. They blame every other service involved despite evidence that they are the problem. After 4 weeks I still have no resolution and they have a $2800 painting that belongs to me.
2 June 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We're sorry to hear about the ongoing frustration and truly understand how concerning this situation must be.
Please be assured that we currently have an open case relating to your shipment, and it remains under active review. While we recognise that this has taken longer than expected, the matter is still pending a final outcome, and we are working closely with the involved service centre to bring it to resolution.
We acknowledge how stressful this has been, particularly given the value and significance of the item, and we appreciate your continued patience.
Reply from PACK & SEND Australia
Thank you! We're glad to hear you found the service friendly and quick — we appreciate your feedback!
Entire process is trouble-free
Entire process is trouble-free. Great service! Love how you can organise everything from your own home.
24 July 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the great feedback! We're glad the process was smooth and convenient for you. It's great to hear you enjoyed being able to manage everything from home.
Good service
Good service. The drop off centres I've used in West Perth and Kewdale are very helpful.
22 July 2025
Unprompted review
Reply from PACK & SEND Australia
Thanks for sharing your experience! We're glad to hear the West Perth and Kewdale teams have been helpful. We appreciate your support!
3 days and still no pick up
Wed – Booked AND paid
Thu – No pick up
Fri – No pick up, called and left a voicemail
Mon – No pick up, called twice just rings out (no voicemail even)
This is woeful service.
21 July 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for bringing this to our attention, and we sincerely apologise for the delay and lack of communication surrounding your recent pickup request.
We understand how frustrating it must have been to experience multiple missed collections and unsuccessful attempts to reach the team. This is not the level of service we aim to provide.
Your feedback has been escalated to the appropriate team for immediate review.
Efficient and competitive rates
Efficient and competitive rates. Printing slips is great so no need to write on the parcels. Packed and booked at night, came and picked up next morning. Was delivered interstate within a couple days.
9 July 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We're glad you found the process smooth and efficient, from booking and printing labels to the quick pickup and delivery. It’s great to hear everything went so seamlessly for your interstate shipment. We appreciate your support!
ABSOLUTELY TERRIBLE
ABSOLUTELY TERRIBLE - GO LITERALLY ANYWHERE ELSE! pack & send south Yarra have been beyond difficult to deal with - they have overcharged me horrendously and made my move to the uk incredibly stressful. It started with being misquoted between two staff members to the tune of $400. Unfortunately at this time I was leaving the country and did not have a chance to find a new shipper. The fee I paid was including the “full service” when it was difficult at every turn. Then I received the customs form that they had miscalculated leading to a £175 customs fee. I have reported them to consumer affairs but do your self a favour and avoid giving them your business.
15 July 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback, and we are genuinely sorry to hear about your experience.
We regret that your international move did not proceed as smoothly as it should have. We understand how stressful a relocation can be, and we’re disappointed to hear that our service fell short of your expectations during such an important time.
We take concerns regarding quoting discrepancies and customs documentation seriously. Please note that any customs duties or fees are determined by the destination country’s customs authorities, and they are based on the declared information and local import regulations. These charges are outside of our control, but we always aim to assist our customers with accurate documentation and clear guidance throughout the process.
This matter has now been escalated to the appropriate team for internal review.
Seamless & professional
Martin was great to deal with, I needed various fragile items to be picked up from a 3rd party, then packed and sent to me in Melbourne. My experience was seamless and the items were perfectly packed and arrived quickly & safely. Great value too - saved me many headaches.
10 July 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your experience! We're so pleased to hear Martin provided seamless support and ensured your fragile items were carefully packed and delivered safely. It's great to know the process saved you time and stress. We appreciate your recommendation!
The worst experience
Took more than 2 weeks.
They miss delivered to Perth which it doesn't have to go outside of NSW.
The customer service said it is supposed to arrive on the specific date which I was expecting but eventually took 2 more weeks.
Also, bad customer service.
They literally asked me to make a phone call to different company and then the other company said they have no ideas about my luggage.
I rented all of my stuff for work because the luggage has never arrived and paid for more than 600 aud and they just refund me 100 aud which I paid to ship.
Not recommended for this company,
I will never use again.
7 July 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We're sorry to hear about your experience and the inconvenience caused by the delay in your delivery.
While we rely on our freight partners to handle the physical transportation of goods, we understand how frustrating it can be when things don’t go as expected, particularly when delivery timelines are extended.
We also regret that you felt unsupported during the process. Our team always aims to assist where possible, especially when coordinating with carriers on behalf of our customers. We acknowledge that delays and miscommunication can be stressful, and we’re sorry if the support you received did not meet expectations.
Your comments have been noted and shared with the relevant team for review.
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