Packs Reviews 

My letterbox package was marked delivered but never arrived, and Packs.nl's customer service offered no help.

So this is yet another review on this page saying that a letterbox package was marked delivered and was not delivered.

Doubtless, as with other reviews, the company will reply: "Wij zien dat u al contact heeft gehad met onze klantenservice.
Wij gaan er vanuit dat u daar genoeg geïnformeerd bent over welke vervolgstappen u kunt nemen"

Indeed, I have been in contact with klantenservice, let me tell you about the "information" I received:
"[...] Het pakket is volgens de bezorgdienst dan ook in de brievenbus bezorgd.

Indien levering wordt betwist kunt u dit melden bij de leverancier waar de bestelling is gedaan."

All I got from it was:
- Disputing the customer's complaint
- Refusing to talk to the customer directly to investigate and resolve the issue
- Giving the customer the runaround and not even trying to provide a timely solution

I understand - delivering is complicated! Honest mistakes can happen in every delivery service, and I'm willing to accept them (the drivers have a difficult job and they're doing their best). However, what is not okay is taking no responsibility for mistakes, and being dismissive of the customer and their complaints.

If this is your idea of customer service, then by all means use Packs.nl.

Very disappointing.

Disgusting. They lend themselves to scam people with companies with false inventory from Amazon. When checking their page (which is more than pathetic) it never updates, it always tells you that your tracking number and postal code are unknown to the system, then you check and it says that they have come to your house and you were not there, which I know is false because I have cameras and a doorbell connected to cell phones, in addition to the fact that I am injured and I am here all the time, on top of that the card that they say they leave in your mailbox is invisible, because they never came. PATHETIC

Thieves ! Our package to our family overseas was never received , and tried twice and same thing.; no,proof of delivery , and packs ne er got back to us.

Claimed to deliver the package but did not, I was in all day and I have a door camera so it is not possible to miss this.

2 x in a row the tracking shows delivered even though nothing came. Both times the tracking showed all day that it was going to be delivered and then randomly later in the day they suddenly update the status to delivered even though it was not delivered by us or by any neighbouring businesses. When you contact packs they say you need to contact the sender (Greetz) and when you contact the sender they just say they will send it again, but again with packs, so again it is not delivered. Extremely frustrating experience. Would absolutely not order from anyone in the future who uses packs as the delivery service.

UPDATE: In case you think they their reply below means that they actually want to help, when you message them as they requested, you get the same template response as they always send saying that ‘you need to speak with the sender of the shipment and they can’t help’. Problem is, the sender of the shipment blames packs but just offers to send the shipment again with packs, who again don’t deliver. So I end up with a new tracking number every day but no delivery.

Completely useless and incompetent company and any company that uses them as a courier clearly doesn’t care about their customers. Beware of ordering anything that is supposed to be delivered by them….

My mom and my sister (separately) tried to send me something for my bday last week (28/11) but neither came. Packs supposedly tried to deliver but there was ‘no one home’ which is a lie. I work from home and I even made a second, then 3rd new delivery appointment and again no one came. They both re-ordered their gifts and AGAIN no one came two days in a row. Something is really wrong with this company. I’ll have them ask for a refund because there is apparently no way to get a delivery this via Packs.

Answer to your message: I sent a message to this email a week ago, but I haven’t received a response.
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My package (Barcode A0060207805321) was marked as delivered on 29-11-2024 at 12:09, but I never received it. I was at home during the stated time, but no delivery was made. I’ve also checked with my neighbours, and none received it.

When I contacted packs.nl, I was told to reach out to P.S.K. Logistics Benelux BV. However, they did not respond either.
Extremely frustrating and unprofessional service.

Although it says “Expected delivery time Friday, November 29, 2024 Your shipment will be delivered between 10:00 AM - 3:00 PM.”, my parcel has not been delivered. It was really important for me. I said many many times PLEASE LEAVE IT IN FRONT OF THE DOOR IN ANY CASE. It's very simple. Today is November 30 but on the tracking page, it still shows November 29, between 10 am and 3 pm. What a shameful service!

Tracking no: U292808707
Zending nummer: 47368455

Tracking says it’s delivered but where? Nothing in the post Box .. no Information

Yesterday the window of delivery was between 8.24 en 10.24. They came around 14.17 at which point I decided top do grocery's as I had been waiting all day. Now today the Window was the same. Yet again they are not in that window... not satisfied at all!!!!

zero stars. They say that they try to deliver but that is a lie. No phone service. They should be shut down

Hello,

Packs exists for deliveries and shipments, they have only ONE job to do, which they totally fail at!

As many other reviewers here, I'm writing because I faced the same case as several customers had.

I received an email for a delivery time window on Monday and nobody showed up, then overnight it was updated to Tuesday and also that day nobody showed up!

Later, overnight also, the status was updated to "No one was home" which is a complete lie.
This shows that packs don't admit themselves unprofessional, so they put it on the customer.

I had to cancel my meetings and skip work on that day because of them, and it was all useless.

At least instead of saying this write a professional message as "There was an issue delivering your order from our end. Sorry for that".

Now my order is not delivered yet and I have to schedule another delivery date which I don't guarantee it will be delivered.

I already called VidaXL explaining this and they were very understanding with a great customer service saying that they will check it with Packs and it's the first time something similar happens!

UPDATE: 2 additional days of waiting, and still nobody showed up! What a messed up service!

Order number: 0031007847489

Regards

I ordered flowers and it was safely delivered.

If Tobias is reading this one today, please work with your driver to actually deliver the package and not put the note “not at home” on the tracking website like he did yesterday!
Thanks in advance
46837541

P.S. looks like Tobias read it and it was delivered! Thank you Tobais

They said delivery time between 8:00 and 10:30, but they didn’t arrive. Eventually at 11:45 I had to go out. When I came back I found the package had eventually been delivered, but they’d just left it outside my door on the public footpath. My question is, if it had been stolen, would Packs pay the bill, because the came after their stated delivery window?

The delivery man was very nice. We have two heavy packages from a bed-frame shop and it was delivered very carefully. The 1st attempt we missed it but he also tried to give us a call to make sure that no one will receive it. The next day he delivered it even our road was under construction he tried his best to carry these two heavy packages and i wanna say thank you so much for a great job!

I made a mistake to make an order via VidaXL (another story) and unfortunately courier was Packs!
I'm working from home so I'm at home 24 hours. I was checking the delivery time in their tracking page during the day and suddenly the status updated as 'you were not at home'! Completely shocked and called their customer service but it doesn't exist, instead they connect you to VidaXL. Agent told excuses and told that he will be sure that it will be delivered next day.
Guess what, same story! Next day I was tracking the status of the shipment and suddenly it was updated as 'you were not at home'! Of course there were no paper in my postbox about the so called missing order because obviously they didn't come to my door at all. Liars!

And VidaXL of course didn't do anything about this. They just keep repeating if they need to send it again or I want refund. No action or information about the incident despite I specifically ask about that few times.

Shipping number: 46595784

The time slot was from 10 to 12. Then it's changes all the day. Now it show possible delivery from 18 tot 20. Still not delivered. Unbelievable. If I knew I cannot trust the info about delivery time, I didn't waited the whole day! Faulty info and nobody will take responsibility!

The courier did not arrive at the specified time. He was also absent throughout the day. And at the end of the day I saw that the parcel had been returned to the sender.

A0060206665711

Order a flowers 3 Ago and they cannot come on the time and correct day
Guys never use this couriers