Packs Reviews 

It's to much waist time ,low shipping

One Star is two stars to many , two time ollection for a return and nobody from Packs showed up, last friday and today , spend now two days waiting. No track and Trace or other info. Never again Will I order from a comapny who uses this company.

No communication, they don’t answer e-mails. Still no package..

Worthless service and gives you the feeling of being scammed. Was given an ETA twice, both in the mornings. Both times I've got a message in the evening that no one was home. Both times we were.

Seeing all the reviews I will check the possibility to hold the sending party liable.

I’ve had an unpleasant experience. I placed an order through Greetz, but unfortunately, my order never arrived.

Instead, I received a "not at home" notice with an option to reschedule the delivery. The same thing happened again the next day....my order still never arrived.

Says that things are delivered why they clearly arent, no customer service given afterwards

Horrible stay away from this courier

Reviews say for itself. Stayed at home for this delivery and no one showed up...

Packs was assigned to deliver my furniture on April 29th, but they falsely claimed I wasn’t home without ever attempting delivery. This wasn’t a one-off issue (their Google reviews are full of similar complaints).

I tried calling and emailing them multiple times, but my calls were hardly picked up and no one responded to my emails. It’s almost impossible to get in touch with them. When I finally did, they told me they don’t deal with customers directly and only speak to suppliers, which made it even more frustrating to resolve anything.

They were scheduled by the vendor to deliver multiple times after that and failed to show up each time, without notice or explanation. I had to keep rearranging my schedule, stayed home from work for nothing, and even lost money rescheduling a handyman because I trusted their empty promises.

Their service was dishonest, unreliable, and completely lacking in communication. I wouldn’t trust them with delivering anything again and I wouldn’t trust any vendor that uses their services either.

Horrible Horrible Horrible.

Stay away from this company and do not buy anything online where this company is chosen as delivery partner.

"Package delivered" - but unfortunately never received it. Contacting them is pointless - only via email. The answer from them via email is definitely a good overview about the "excellent" feedback they got from others online.

Edit 12-05-25
next day Monday agreed delivery and undelivered delivery, shipment status changed to wife's delivery now I can't get my money back for the order from VidaXI, I don't recommend this store and thief they robbed me of 500 euros
after posting this review, yesterday they changed the status to delivered, which is not true, there was no courier with us, luckily I have a camera in front of the house and a video doorbell, but now it will only be done, I have to get the money back from the store's website, I DO NOT UNDERSTAND WHY STORES COOPERATE WITH A LOGISTICS COMPANY THAT HAS SUCH NEGATIVE CUSTOMER REVIEWS, because of such a situation you stores are losing your customers! Wake up and choose better delivery companies!
One big scam Company !
I took a special day of the war to pick up a furniture delivery, the delivery time was changed twice, I waited at home all day, at 19:25 the status changed that I was not at home, the house was monitored plus a video doorbell, no one was at our
place! I scheduled a delivery for the next day and of course without any information the delivery did not take place! Customer service only replies once with the same message copy paste, you can arrange a new delivery, I did not even hear sorry, and the delivery has not been delivered to this day, finally I had to buy furniture in another store and cancel the

Ordered some furniture over Bol.com from vidaXL.nl they have sent the package with packs.nl. today I checked the bol.com app it says the packs.nl delivered the stuff. I asked the neighbors. No one saw or heard anything.

I will be joining a long list of people who had their packages randomly change their status, but never actually get to me. Some packages which did get to me were left on the street at the door, not at a neighbor or scheduled for a second delivery, but just dumped on the sidewalk for anybody to steal.

Considering the missing shipment is expensive, I will be escalating this further as a legal issue.

The delivery people was amazing because I was at supermarket and no one was at home but they looked for a save place to put my order. Im very happy. Thanks ❤🙏

Please avoid this company, it must be bankrupted. Their couriers are absolutely useless as well as their support. They change the status of a parcel how they want without any tries to deliver it.

Shoutout to Anthony for helping me out. Love coming to this dispensary!

Nice friendly delivery driver, parcel arrived on time. Great service, thank you.

Worst delivery company in the netherlands

What a shit company.
Putting the delivery in front of the door while nobody was home! No note for making a second appointment for delivery. Just a lazy ass who doesn’t care what happens to other people’s things.

Good morning,

I am writing to formally express my dissatisfaction with the ongoing issue regarding the delivery of my furniture. The delivery was scheduled for over a week ago, and I am extremely frustrated by the lack of communication and professionalism I have encountered throughout this process.

It is completely unacceptable that last Saturday, the delivery person claimed to have gone to my address and found no one home. This statement is not only false but also completely misleading. I spent the entire Saturday at home, waiting for the delivery, and there was no attempt to contact me or reschedule the delivery.

This situation reflects poorly on your company's commitment to customer service. I have been patient and understanding, but the complete lack of accountability and communication has pushed my patience to its limits. I expect better management of deliveries and more respect for customers' time.

I request an immediate follow-up on this matter, with a clear plan for when I can expect my delivery. This issue needs to be resolved as soon as possible, as it has caused significant inconvenience.

I look forward to receiving a prompt response and resolution.

Thank you

I have just found the packages hidden behind the gate that goes to the first floor.

I have not opened them yet to see what they contain.
if things are as I wanted.