Helpful overview of options. Payment Process didn't work for my Visa Card for no obvious reason (had to choose another option). Couldn't change the Pick Up time! It was set to 10 - 18 hours but... See more
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UPDATE (14/01): packlink support has finally processed my request and refunded me. ------------------------------------------ I had to contact packlink's customer service to cancel a "drop-off" requ... See more
Company replied
Final edit : I tried the site again and everything was just perfect. In the end, it is important what transport company we are choosing as well, but all in all I believe packlink is offering... See more
Company replied
Four weeks after sending a DinA5 envelope, I received an "underpayment notification" with the message that the transporter SEUR scanned my package and found it to be much larger (58 cm) than indicated... See more
Company details
Information provided by various external sources
Packlink es la primera plataforma en España de comparación y contratación online de servicios de mensajería para envíos nacionales e internacionales. Se basa en una sofisticada tecnología que permite comparar en cuestión de segundos los precios de las principales empresas de mensajería (SEUR, Correos Express, Envialia, UPS, FedEx, GLS y TNT, entre otros), y contratar el más económico en función de las dimensiones y destino de un envío. Con un solo clic, miles de particulares y autónomos pueden reducir hasta un 50% el tiempo y hasta el 70% los costes de mensajería, pasando a disponer de una herramienta potente y profesional, al alcance, hasta ahora, de grandes corporaciones únicamente. El servicio que ofrece Packlink abarca todo el mundo y, gracias a la integración de precios y ofertas de las empresas de mensajería y paquetería, siempre es capaz de ofrecer el mejor precio, ya sea un envío nacional, a Europa o Latinoamérica.
Contact info
28045, Madrid, Spain
- www.packlink.es
2.9
Average
46K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worked perfectly
Worked perfectly, fast and without any problems. Ordered the service from Denmark, contracted SEUR to pick up a package in Barcelona and received it in Denmark.
18 August 2022
Unprompted review
Noone came on Friday to pick up my…
UPDATE. The parcel was picked up today. Glad it happened.
Noone came on Friday to pick up my package. No records. Noone came on Monday. Sitting at home and waiting for what...
Very angry and will never use packlink again
15 August 2022
Unprompted review
Reply from Packlink.es
Hello,
Thank you for your review.
I am very sorry to hear about your situation.
In your review you have detailed a Packlink reference for which I have not located any previous contact with our Customer Service.
Please contact us using the link to our Contact Us form below, detailing the Packlink reference so that we can review it and find a solution to the situation you have described:
https://support.packlink.com/hc/es-es/articles/360014007839
Customer Service.
Packlink Spain
Very efficient and great price
12 August 2022
Unprompted review
Impossible to reschedule a pickup
Impossible to reschedule a pickup. The company didn't inform me about the necessary documents to add to the luggage, as a result the company couldn't pick the packages up the day they came, and needed to reeschedule. I am still waiting for any information, it's been 5 days.
12 August 2022
Unprompted review
Reply from Packlink.es
Hi Clara,
Thank you for taking the time to leave a review. I am very sorry to hear about this situation.
Please contact us through our Help Center https://support.packlink.com/hc/en-gb and make sure to send your Packlink reference number, as it wasn't specified in your review.
I can ensure you we will do our best to find a solution to your problem. Please send us a support request so we can look into it as soon as possible.
Packlink Customer Service team
I am very impressed
I am very impressed. Polite and helpful delivery men, and a very good price.
This was my first time using the service. I will use it again definitely
4 August 2022
Unprompted review
Packlink support unhelpful
The courier lost my package immediately. Packlink support was not helpful. Even the tracking number they provided to me wasn't working.
1 August 2022
Unprompted review
Reply from Packlink.es
Hi Matt,
I am very sorry to hear about your bad experience.
I have just contacted you you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye out for my email.
Apologies for the inconvenience caused.
Packlink Customer Service team
English as idioma would be very helpful
28 July 2022
Unprompted review
My parcel has not been received and I…
My parcel has not been received and I cannot contact Packlink. My email address is not recognised. Feel helpless
Thank you for responding I have attempted to use the help centre but it doesn’t recognise my email address and therefore I can’t proceed as I’m totally blocked. I need an email address of phone number in order to move forward
26 July 2022
Unprompted review
Reply from Packlink.es
Hi ian,
Thank you for taking the time to leave a review. I am very sorry to hear about this situation.
Please contact us through our Help Center https://support.packlink.com/hc/en-gb and make sure to send your Packlink reference number, as it wasn't specified in your review.
I can ensure you we will do our best to find a solution to your problem. Please send us a support request so we can look into it as soon as possible.
Packlink Customer Service team
Everything went well
26 July 2022
Unprompted review
Reply from Packlink.es
Hi Ricardo,
I am very sorry to hear about your bad experience.
I have just contacted you you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye out for my email.
Apologies for the inconvenience caused.
Packlink Customer Service team
Perfecto!!!
25 July 2022
Unprompted review
Easy quick booking and payment
Easy quick booking and payment, with multiple opportunities/choices proposed. Financially interesting
24 July 2022
Unprompted review
Very bad
Very bad! One week later I don't know where is my packet ..it seems lost ..tracking number shows the same thing since 5 days ago...it was a big mistake use them for delivery important stuff..lost money and time
21 July 2022
Unprompted review
Reply from Packlink.es
Hola,
Gracias por dejarnos tu reseña.
Lamento muchísimo la situación que comentas.
En tu reseña no has detallado la referencia de tu envío, por lo que no me resulta posible revisar lo ocurrido.
Por favor, ponte en contacto con nosotros utilizando el link de nuestro Formulario de Contacto que te facilitamos a continuación, detallando la referencia Packlink para que podamos hacer una revisión y encontrar una solución a la situación que comentas:
https://support.packlink.com/hc/es-es/articles/360014007839
Servicio Atención al Cliente.
Packlink España
The tracking number they provided…
The tracking number they provided doesn't work. And Packlink cannot be contacted. They have no phone number or email address. I filled out their web form but received no response.
14 July 2022
Unprompted review
Reply from Packlink.es
Hi Matt,
I am very sorry to hear about your bad experience.
I have just contacted you you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye out for my email.
Apologies for the inconvenience caused.
Packlink Customer Service team
simpaticos rapido eficaz
12 July 2022
Unprompted review
Great service to choose between several package shipping companies
Easy to use website, all the information and email to make shipping an easy experience. Will use again in the future
9 July 2022
Unprompted review
Very nice
Very nice, no need to print the label and very reliable. Thank you
8 July 2022
Unprompted review
They didnt pickup package from…
They didnt pickup package from designated hotel with no explanation and dont bother to do anythyng with that. 10 eur burned, maybe this is so Spanish considering all services quality around us here.
7 July 2022
Unprompted review
Reply from Packlink.es
Hello,
Thank you for your review.
I am very sorry to hear about your situation.
In your review you have detailed a Packlink reference for which I have not located any previous contact with our Customer Service.
Please contact us using the link to our Contact Us form below, detailing the Packlink reference so that we can review it and find a solution to the situation you have described:
https://support.packlink.com/hc/es-es/articles/360014007839
Customer Service.
Packlink Spain
anyone came to take the box
7 July 2022
Unprompted review
Reply from Packlink.es
Hello,
Thank you for your review.
I am very sorry to hear about your situation.
In your review you have detailed a Packlink reference for which I have not located any previous contact with our Customer Service.
Please contact us using the link to our Contact Us form below, detailing the Packlink reference so that we can review it and find a solution to the situation you have described:
https://support.packlink.com/hc/es-es/articles/360014007839
Customer Service.
Packlink Spain
todo perfecto sin incidencias
24 June 2022
Unprompted review
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