Packhelp Reviews 

This is my second order with PackHelp. I live in Ireland and I ordered several thousand boxes. The service was smooth. The order was completed ahead of time. Customer support was proactive and professional. I've been very happy with PackHelp every time I have used them. There were no customs / duties.

Great experience, website is great to use. Definitely recommend

Always a great experience working with the Packhelp team for XMiles

The quality of the boxes is high, but it is a little bit pricier and for some reason, I can only get an invoice once the order is processed? Between placing an order and the order being processed takes weeks, which isn't great for filing invoices.

Really lovely company; they help with the design, keep you informed at all stages of the process and expected time frame. The boxes always get delivered within that time frame and in perfect condition.
5 stars for everything: design, customer service, quality and speed of delivery

Happy with my boxes, website easy to use and fast delivery.

Great quality product and arrived earlier than expected! Łucja from the customer service team was amazing and made the whole process so easy.

Easy to use website. Keep in contact with customer.

We appreciate the white kraft tape is not available on your website any longer. However, both white and brown were available to select when we made the order, we are 100% sure of that. You seem unable to provide evidence to the contrary.

The order confirmation is ambiguous and therefore misleading, which is what we will be using as evidence in our claim if we are to take this to a small claims court under the Unfair Trading Regulations. ‘Packing tape’ as is listed on the order could be either plastic or kraft tape.

We will not accept a credit since we have now taken our requirement for white kraft tape elsewhere.

If you cannot honour our polite request for a full refund we will be left with no alternative than to take this matter to a small claims court.

Was really keen to place an order with packhelp and switch to using them for my wholesale company moving forward.

I contacted them in November asking for a custom quote, and was then told that the person looking at my quote was leaving the company and they'd connect me with someone else - they didn't.

I was open to packaging options, so I ordered (and paid for) a sample pack which I liked, and so I got back in touch at the beginning of December as I had a couple of questions, and I was quickly told that it would be forwarded on to the sales team who would get in touch.

One month later, I'm still sending follow up emails to packhelp to see if there is anybody interested in helping me with my order, since I can't place it without first getting the answers to my questions.

It's a shame, because I believe I did find the right product for me, but with nobody to help with my query I can't place an order.

I suppose this has helped me get a head start with what types of packaging I like, as now I'm looking at other packaging companies. So I can at least take that as a positive. Cheers packhelp.

It's extremely frustrating when you're trying to hand money over to a company and they just aren't interested. I did however get an automated email to review them on trustpilot so here we are!

i have used this company for the second time and will be suing them in the future.

Lost boxes. Somehow UPS managed to lose my parcel - they said the address added by PackHelp was incorrect, which was odd because my wooden wool material I also ordered arrived on time.
Low score due to pretty poor customer service time scales - they couldn't get me new boxes for over a week, and because these were for a time limited event, i'm now chasing for a refund.

I havent yet seen my order but its delayed by 10 days already and have no received no notification except one that it would arrive a few days late and then after nothing... I appreciate that things get delayed but it would have been good to get comms about it. Also, what if I really had relied on this for my business, I would have lost a ton of business. Havent received the product yet so curious about that but already not impressed.

Overall Packhelp were very helpful and I would recommend using again. Although there were a few issues with confirmation of turnaround time / selecting correct currency and conflicting delivery dates Packhelp were able to correct and actually delivered earlier than anticipated.

The boxes arrived damaged and wet to our warehouse on 15th of Nov. We contacted customer service and asked either for a refund or replacement order and for them to collect the wet damaged boxes and provided images. They responded that they will refund and it's been now a month of chasing and they didn't refund the amount or send a replacement order. Customer service is very bad and we used to order with them but from today we will never purchase any items from them.

My experience was ok, however the boxes arrived really damp and slightly damaged. I also got sent 250 boxes on a pallet which caused a couple of issues with my storage unit. Customer service were fast to get back to me to offer support.
I like how easy it is to order, the commitment towards sustainability and great price points.

The postage price is insane. It came 10 days before it said it would so I needn’t have paid the £108 I did for postage.
The ink is very dull and faded.
There is a gap in the print.

I have emailed to notify them of these issues.
They aren’t bothered about the postage, nothing to say to help or explain.
The ink quality and gap issue is apparently because I didn’t order enough. Surely the colour would be better if I ordered less. Or better still, the colour should ALWAYS be perfect.

They only have two stars because they are fairly good quality.

I have asked for a phone number or to be called on a number of occasions. They said they were too busy. Says it all.

Their website, platform and price are leading the way. We've used pack help since very early days of our business and they make it very easy for you to scale your packaging as you scale as a business. There customer service on the chat agent has gone down hill slightly, however, if you use pack help pro the communication and service is great. I do wish that like on packhelp studio on packhelp pro you can pay with normal uk VAT. This was amazing news when packhelp studio realised this and it is a bit of a shame that the invoicing does not work the same way on pro.

For customers who are on pro and are loyal too packhelp it would be nice to have perhaps a zoom call once every 2 month to discuss packaging options, almost like a consultancy call on how things are going and what we want to achieve.