They are lying at This Hotel Trying to make it seem as if it's a hospital with the ads. I booked a 28 day stay as an apartment private room with company, boyfriend and they keep letting old white men... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Cancelled booking. Oyo has yet to provide the promised full refund. They said 10 minutes but its been 2 days.
Company replied
Worst hotel experience ever, do not use this company. We booked a room online drove for one hour in rush-hour to check in, when we got there, we were told there was a computer error and there was no r... See more
Company replied
Stayed at the Oyo Times Square back in January, the Hotel itself if a perfect position, stayed in Room 502 which was warm and comfortable, beds made everyday and towels. BUT it is now so very disap... See more
Company details
Written by the company
OYO is a global hospitality company offering hotels, vacation homes, and serviced accommodations across multiple countries. Through technology and a strong partner network, OYO aims to provide quality, affordable, and convenient stays for millions of travelers worldwide.
Contact info
India
- www.oyorooms.com
1.6
Bad
2K reviews
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Food was great.
17 June 2026
Reply from OYO Rooms
Hi Sweta, thank you for your wonderful feedback! 😊
We're delighted to know that you enjoyed the food during your stay. It's always rewarding to hear that our guests had a satisfying dining experience.
We look forward to welcoming you back soon for another enjoyable stay and great culinary experience.~UC
Reply from OYO Rooms
Hi Ravi, thank you for sharing your feedback with us. We sincerely value your comments and are dedicated to continually enhancing our services to provide a better experience. We appreciate your support and look forward to welcoming you again. ~SP
Amazing experience
17 June 2026
Reply from OYO Rooms
Hi, thank you for sharing your feedback with us. We sincerely value your comments and are dedicated to continually enhancing our services to provide a better experience. We appreciate your support and look forward to welcoming you again. ~SP
Reply from OYO Rooms
Hi, thank you for your valuable feedback. We greatly appreciate you sharing your experience with us. Ensuring your satisfaction is important to us, and we are committed to continuously improving our services. We look forward to the opportunity to serve you again. ~SP
It was pleasant stay
It was pleasant stay. Everything was well organized and comfortable.
17 June 2026
Reply from OYO Rooms
Hi Ramsey, thank you for taking the time to share your feedback with us. We truly appreciate your input, and your satisfaction is very important to us. We remain committed to continuously improving and enhancing your experience, and we look forward to welcoming you again soon. ~SP
Reply from OYO Rooms
Hi Rohit, thank you for your feedback! 😊
We're delighted to hear that you had a comfortable stay with us. Providing a pleasant and relaxing experience for our guests is always our top priority.
We truly appreciate your support and look forward to welcoming you again soon.~UC
The accomodation was comfortable .We…
The accomodation was comfortable .We had very pleasant stay .
17 June 2026
Reply from OYO Rooms
Hi Raju, thank you for your kind feedback! 😊
We're delighted to know that you found the accommodation comfortable and had a very pleasant stay with us. Your satisfaction is our greatest reward, and we're glad we could contribute to an enjoyable experience.
We look forward to welcoming you back for another comfortable and memorable stay in the future.~UC
Quick service
17 June 2026
Reply from OYO Rooms
Hi Veerababu, we're delighted to hear that you're satisfied with our services! We look forward to welcoming you again and making your future stays even more enjoyable. Keep choosing us for your accommodations, and get ready for more fantastic experiences!~UC
Reply from OYO Rooms
Hi SUmit, thank you for your wonderful feedback! 😊
We're thrilled to hear that you enjoyed every moment of your stay with us. Knowing that you had a memorable experience and would highly recommend us is truly rewarding for our team.
We sincerely appreciate your support and look forward to welcoming you back for another exceptional stay in the future. 🌟~UC
Reply from OYO Rooms
Hi Shaurya, thank you for your wonderful feedback! 😊
We're delighted to know that you had such an exciting and enjoyable experience with us. Your kind words mean a lot to our team and motivate us to continue creating memorable stays for our guests.
We look forward to welcoming you back soon for another amazing experience. Safe travels and see you again soon! 🌟~UC
Reply from OYO Rooms
Hi Balaji, thank you for your feedback! We're delighted to know that you liked the location and had a pleasant stay with us. Your kind words are truly appreciated, and we look forward to welcoming you again for another wonderful experience in the future. 😊~UC
Reply from OYO Rooms
Hi Anas, thank you for sharing your feedback with us. Your satisfaction remains our top priority, and we are committed to continually enhancing your experience. We look forward to hosting you again. ~SP
Room cancelled without telling us
Room cancelled without telling us! We'd booked a room, received confirmation and had the money taken.
Then at check-in we were told that there was no room avavilable for us.
I got a text late that night saying it was cancelled but no explanation.
I've since been told it was a technical glitch and they're refunding but I just dont feel that's good enough- it shouldn't have happened in the first place!
I also feel like the advert on Google was misleading as I thought I was booking directly with an official website!
17 June 2026
Unprompted review
Reply from OYO Rooms
Hi Karen, we understand how disappointing this experience must have been, especially after receiving a booking confirmation and arriving at the property expecting a hassle-free check-in. We appreciate you bringing this to our attention. We have processed your request for refund from our end. It takes 7-14 working days to reflect in your account. In case of any queries please feel free to reach out to us. ~UC
If you want to lose your money use this…
If you want to lose your money use this website total scam
20 June 2026
Unprompted review
Cancellation troubles
I'm trying to cancel my booking before the free cancellation deadline and nothing is working! No call are going through and the OTP is not reaching me. No way to connect and talk to a person to resolve this!
Edit: Thank you OYO UK for you reply. Continueing the tech difficulties, been trying to edit this with my booking ID for the past hour. It's KM0V5879, I appreciate the assistance.
Edit 2: I am still waiting for the issue to be resolved, and the free cancellation period has passed.
Edit 3: I have had zero communication in the past 4 days, my booking ti.e has come and gone and I have not received a refund for my booking.
Edit 4: it's been 3 weeks since I raised my issue. I have yet to receive my refund of 300£! Total scam, will never use again. I'm tired of "we will respond shortly/asap"
20 June 2026
Unprompted review
Reply from OYO Rooms
Hi Ayat, we apologize for the inconvenience you experienced while trying to cancel your booking.
Your cancellation request was received within the free cancellation window. We have now processed the cancellation and initiated your full refund. The refunded amount will be credited to your original payment method within 7–14 working days, depending on your bank or payment provider. Thank you for your patience and understanding. ~RK
Avoid this company if you can...
Just dreadful. A tech-based hotel company whose tech doesn't work. The website says it is sending OTP codes but they never arrive. The telephone number is not answered and then cuts you off. No warning is given when you book that the hotel is not staffed so you are at the mercy of the system. Avoid if you can. EDIT the reply on here was very prompt, if only the phones were answered as promptly! I have of course shared the booking ID and the reply given was to ring the helpline.
19 June 2026
Unprompted review
Reply from OYO Rooms
We’re sorry to hear about your experience. Concerns regarding OTP delivery, difficulty reaching support, and the self check-in process are certainly not the standards we aim to provide.
Could you please share your booking ID, registered contact number?
This information will help us investigate the matter thoroughly and assist you further. We sincerely regret the inconvenience caused.~Dia
Reply from OYO Rooms
Hi, We’re sorry to hear about your experience. Concerns regarding the service provided by our staff are certainly not the standards we aim to deliver.
Could you please share your reservation ID, registered contact number? This will help us investigate the matter thoroughly and assist you further.
We sincerely regret the inconvenience caused.~Dia
If you think you might need to cancel DO NOT BOOK
This has now been cancelled and refunded and therefore I have upgraded slightly but I would still strongly advise against booking direct and prepaying if there’s any chance you might need to cancel unless you have endless time to deal with “life admin”! Cancelling a booking should just be a case of pressing a button in this day and age surely?
Like everyone else I am simply trying to cancel a booking. Shouldn’t be harder than getting to space. I realised shortly after I made the booking that I had double booked myself and immediately tried to modify or cancel as with others I have found:
1. OTP codes either don’t arrive or don’t work
2. Chat to an agent doesn’t work you are simply given a number to call 02038870032
3. 02038870032 isn’t manned by any humans a bot simply tells you to cancel online
…You are now being driven slowly insane by the loop you are in…
4. Calling the hotel reception doesn’t help (Sunday Box Hill Burford Bridge Hotel in my case) as they tell you they can’t cancel it for you.
5. They gave you an email address who send a case reference but don’t act with any particular speed until you leave endless reviews and updates here!
It should not be this hard. For context I travel all over the world and have stayed in hundreds of hotels and probably had to rearrange or cancel hundreds if not thousands more for myself and others (this is why I always book with free cancellation). I can count on one hand the hotels that have made it this difficult. I will never book through their website again only through a third party app.
Please for the sake of your own sanity do not prepay and do not book direct!
18 June 2026
Unprompted review
Reply from OYO Rooms
Hi, thank you for taking the time to share your detailed feedback. We sincerely regret the inconvenience and frustration you experienced during the cancellation process. We understand how disappointing it must have been to encounter repeated issues while trying to cancel your booking and appreciate your patience throughout. We're glad to know that your booking has now been cancelled and refunded. Your comments regarding the cancellation journey, OTP issues, customer support experience, and overall booking process have been noted, as feedback like yours helps us improve our services. We truly appreciate you bringing this to our attention and apologize once again for the inconvenience caused. ~dc
It’s absolutely impossible to cancel a…
It’s absolutely impossible to cancel a booking with this company, their chat bot doesn’t work and the otp they supposedly send you never gets sent. I tried to cancel a hotel I booked via them and they’re no help at all
18 June 2026
Unprompted review
Reply from OYO Rooms
Hi, we apologies for the inconvenience but as checked you have used the room for your stay with your friend and hence we wont be able to refund. Do let us know in case of any further assistance.~Dia
OYO charged me 3 times for one motel…
OYO charged me 3 times for one motel room at $56. They basically stole $112. WARNING: SCAM COMPANY!!!!
19 May 2026
Unprompted review
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