This has now been cancelled and refunded and therefore I have upgraded slightly but I would still strongly advise against booking direct and prepaying if there’s any chance you might ne... See more
Company replied
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Review summary
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Reviews shaping this summary
Cancelled booking. Oyo has yet to provide the promised full refund. They said 10 minutes but its been 2 days.
Company replied
Promised compensation by manager of Sunday's Bristol hotel after major problems with check in and lock out from room. Confirmed in email from manager and directed to oyo customer refunds. No respons... See more
Company replied
For Oyo: booking ref T1B50864 Reading other reviews this is a pattern! Booked Sunday Burford Bridge Hotel with full cancellation option but now struggling to get my refund paid despite two emails an... See more
Company replied
Company details
Written by the company
OYO is a global hospitality company offering hotels, vacation homes, and serviced accommodations across multiple countries. Through technology and a strong partner network, OYO aims to provide quality, affordable, and convenient stays for millions of travelers worldwide.
Contact info
India
- www.oyorooms.com
1.7
Bad
2K reviews
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Oyo is a SCAM company
Oyo is a SCAM company, stay far away! They make it impossible to cancel the reservation. I tried every email and phone number I could find. I never received any response to the multiple emails I sent, and whatever customer service number I could find, the agents would say they can't do anything and to try to call a different number. I try the other phone numbers and they say they can't find my reservation and that I have to call Oyo. It's the most frustrating infuriating experience. They say free cancellation but it's actually IMPOSSIBLE cancellation with impossible customer service. THEY ARE ABSOLUTELY A SCAM, THE ABSOLUTE WORST!
13 July 2026
Unprompted review
Reply from OYO Rooms
Hi Sue, Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.~Dia
Ultimate Piece of NONsense in the Hospitality Industry. Zero
Anything that says "OYO" is a bed to sleep and place to hump. Towel ,soap, AC switching "on call" . Website Pictures are disasterous compared to reality . Thankyou for the attention to the MATTER 😁
13 July 2026
Unprompted review
Reply from OYO Rooms
Hi Dev, we're sorry to hear that your stay did not meet your expectations. We understand your concerns regarding the room condition, amenities, and the difference between the online photos and the actual property. This is certainly not the experience we aim to provide. Kindly share your booking ID and registered contact details so we can investigate the matter thoroughly with the concerned team and address your concerns appropriately. ~Arsh
Reply from OYO Rooms
Hi Arvind, thank you for your valuable feedback! We're delighted to know that you had a pleasant experience with us. We look forward to hosting you again soon with more great deals and seamless stays. ~Arsh
Good stay !!
8 July 2026
Reply from OYO Rooms
Hi Pranav, thank you so much for your 5-star rating! ⭐We truly appreciate your support and are delighted to know that you had a great experience with us. Your feedback motivates our team to continue delivering the best service possible. Looking forward to serving you again soon! 😊~RK
Nice stay and Good rooms
8 July 2026
Reply from OYO Rooms
Hi, thank you for your feedback! We're delighted to hear that you had a good experience during your stay. Your satisfaction means a lot to us, and we look forward to welcoming you back again for another pleasant stay in the future. ~dc
Very good experience and good service 👍
8 July 2026
Reply from OYO Rooms
Thank you for your 5-star rating. We understand your concerns about fraudulent accommodations and how such experiences can be. We are committed to providing a safe, reliable, and transparent booking experience. We encourage guests to book only through the official OYO app or website to ensure verified properties and dedicated customer support. Thank you for choosing OYO, and we look forward to serving you again. ~RK
I stayed for ig 3 to 4 days..
I stayed for ig 3 to 4 days... not even a single day staff came to clean or ask for food.. no reception number was mentioned neither the menu.. forced me to leave a reveiw and then allowed to check in. Pathetic experience
8 July 2026
Reply from OYO Rooms
Hi Sayan, as checked, our team has reached out to you and addressed your concern. Should you require any further assistance, please feel free to reach out to us. ~SP
Reply from OYO Rooms
Hi, thank you for your feedback! We're delighted to hear that you had a good experience during your stay. Your satisfaction means a lot to us, and we look forward to welcoming you back again for another pleasant stay in the future. ~dc
Reply from OYO Rooms
Hi, thank you for your feedback! We're delighted to hear that you had a good experience during your stay. Your satisfaction means a lot to us, and we look forward to welcoming you back again for another pleasant stay in the future. ~dc
would like to report the misuse of my aadhar card
would like to report the misuse of my Aadhaar card details.
I recently noticed that a room booking appears to have been made using my Aadhaar card. However, I did not book or stay at any OYO property during this time, nor did I provide my Aadhaar card for this booking.
If any booking has been made using my identity without my authorization, please take the necessary action and remove my Aadhaar details from that booking. hotel management need to responsible for this issue
8 July 2026
Reply from OYO Rooms
Hi Siva, thank you for bringing this to our attention. We'd like to clarify that a booking cannot be made using an Aadhaar card alone, as it is not used to create a reservation. If you believe your Aadhaar details have been misused at a property, we request you to kindly share any supporting proof or relevant documents with us at oyo4u@oyorooms.com. Once received, our concerned team will review the matter thoroughly and assist you accordingly.~UC
My stay experience is too good
8 July 2026
Reply from OYO Rooms
Hi, thank you for your valuable feedback! We're delighted to hear that you found the room service satisfactory and that our staff members were friendly and welcoming.
We're also pleased to know that you felt the stay offered good value for money with a reasonable price. Your kind words encourage us to continue delivering great experiences to our guests, and we look forward to welcoming you back again soon. ~dc
Terrible service and room cleanliness…
Terrible service and room cleanliness at Lincoln City, OR at Siletz Bay location. Sign was always on the desk that someone would return in 5 minutes, but never did. Rude to customers trying to check out. Breakfast was just cereal and toasted waffles. Terrible and will never book OYO again. Others were complaining as we checked out also. Called customer service to complain and they were not any help at all.
I have given the required information to Trustpilot. Please be aware we did call customer service and were given no help or promise to improve.
9 July 2026
Unprompted review
Reply from OYO Rooms
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. After reviewing the property concern, we learned the hotel was fully booked, which led staff to prioritize urgent guest requests and temporarily affected response times. The property also confirmed that the complimentary breakfast provided was their standard continental offering. We have received your comments about staff behavior and room cleanliness, and we have reminded the team to continue delivering courteous service. They also advised that no cleanliness concerns were reported during your stay, as they would have addressed them immediately if notified. We truly value your feedback, as it helps improve the guest experience, and we appreciate your understanding. ~RK
After a agreement was made that my…
After a agreement was made that my hotel booking was cancelled and a full refund was agreed within 14 days.but a month later still no refund.made several tele calls the excuses I received were very well rehearsed as part of their set up.think very carefully when booking through this company
10 June 2026
Unprompted review
Reply from OYO Rooms
Hi Charles, we sincerely regret the experience you've described and understand your concern regarding the delayed refund. Kindly help us with your Booking ID, registered phone number, and email address so that our concerned team can verify the details, review your case thoroughly, and assist you further.~UC
I would give 0 stars if I could
I would give 0 stars if I could! I booked a room with OYO in April. It was absolutely disgusting! The room hadn’t been cleaned since the last person checked out and I had no where else to go. I am a young female on my own and got stranded in a dirty, unsafe hotel. It was more like a brothel!!! The front door lock was broken, the bedding was stained, the shower was dirty and the towels had been used! I have rang countless times for a refund, I’ve raised ticket after ticket to no avail. Every time I ring it’s “we are investigating” “we have declined the refund” “we are re-investigating”. I have sent all the evidence, spoken to countless people and this is the service I received!! I will not be giving up and will continue to contact you until this is sorted!! My booking confirmation number was: 5599457981
I can’t add my email address to the review!!! How do I contact you about this without being ignored??
20 May 2026
Unprompted review
Reply from OYO Rooms
Hi, we understand how concerning this experience must have been. We have your booking details, including your registered email address, and can confirm that your concern is already being handled by the concerned team. They are actively investigating the matter and will share an update with you via email at the earliest. We truly appreciate your patience and understanding while we complete the review.~UC
Continue to lie.....................................
Me again, still no update on my refund you promised ??????????????????????????????????????
B.com no. 6434582732
10 July 2026
Unprompted review
Reply from OYO Rooms
Hi, we understand your concern and realize how important this update is to you. Please be assured that we have escalated your case to the relevant team. Please allow us some time so that we can get back to you with an update. We appreciate your understanding. ~RN
Absolutely disgusting experience
Absolutely disgusting experience - had a phone conversation with Mal at The Green Man Pub and Hotel which we had booked via Air BnB. We were meant to stay tonight, but unfortunately my partner found out rather last minute he had a funeral to attend tomorrow morning, so I messaged to inform them of this, said I understand there is no refund and asked if we could still use the parking space tomorrow as we would be travelling down after the funeral (I had asked when booking if we could use the space until 9pm and had been told yes it’s £5 per day). After calling various numbers all day, I finally got hold of Mal who is apparently the owner and began trying to explain the situation. I was met with an appalling attitude, was constantly interrupted, informed that it would be £40 (which would be fine but I obviously questioned why we had been told it was okay at £5 previously) to be told “I don’t care what air bnb said we have nothing to do with them let me tell you something it’s £40 a day” etc etc. When I said there is no need to speak to me in this way I was literally just calling to enquire there was no apology just doubling down on the ranting and was asked “so do you want the space or what?” - to which I declined. Genuinely never had worse customer service in my life.
9 July 2026
Unprompted review
Reply from OYO Rooms
We understand your concern and appreciate you bringing it to our attention. After reviewing the matter with the property owner, we were informed that the request to use the parking facility after check-out is subject to the property's discretion, as the booking was no longer active. Any decision regarding access and applicable parking charges rests with the property. As a result, the owner has not approved a refund in this case. Thank you for your understanding. ~RK
Dreadful experience — Booking ELQ96644 cancelled before cut-off, still no refund.
I have had a dreadful experience with OYO.
My booking reference is ELQ96644. I booked a stay at The Landmark Hotel & SPA Leisure Club Dundee and cancelled the booking on 29 June, before the relevant cancellation cut-off. The cancellation process was unnecessarily difficult and stressful, and despite cancelling in time, I have still not received my refund.
As of 9 July, I am still waiting. This is completely unacceptable. A refund should not require repeated chasing, emails, or public reviews to be processed.
The whole experience has left me with very little confidence in OYO’s booking and customer service processes. I expect my refund for booking ELQ96644 to be processed immediately, with written confirmation and a refund reference.
Until this is resolved, I would strongly caution others against booking through OYO.
29 June 2026
Unprompted review
Reply from OYO Rooms
Hi Simon, we sincerely regret to hear about your experience and understand your frustration regarding the delay in receiving your refund for booking. We apologize for the inconvenience caused by the cancellation process and the continued wait despite your cancellation being made within the applicable cancellation period. We have processed your request for refund from our end. It takes 7-14 working days to reflect in your account. In case of any queries please feel free to reach out to us. ~UC
Aberdeen "highlander" knocking shop/hotel
I checked into the hotel at 2:30pm, and left by 2:35pm. The room was a disgrace, not clean, had obviously been trashed at some point and the lock broken on the door. The hotel was clearly used as a rent a bed for an hour/wh*re house. I was told because the cancellation time was after 2pm I wouldnt get a refund. I couldnt check in before 2pm though... and when I brought this up, they said "did you not view the room before checking in?" I was told to reclaim my money via booking.com, who tried, but OYO denied the refund. Disgrace! They shouldnt be allowed to trade as a hotel. Ended up booking a different hotel and lost my money on this one.
9 May 2026
Unprompted review
Reply from OYO Rooms
Hi, we've carefully reviewed your concern and would like to inform you that the refund for your reservation has already been approved from our end. Since your booking was made through Booking.com, the refund will be processed by the booking platform.
We kindly request you to reach out to Booking.com directly for the latest status of your refund and any further assistance, as they are the appropriate point of contact for refunds related to bookings made through their platform. Thank you for your understanding, and we appreciate your patience.~UC
can't cancel my booking
trying to cancel my booking for cardiff riverside belvilla hotel. tried to speak to chatbot but not working, sent otp code that is invalid multiple times. tried calling 2 numbers, neither picked up. tried emailing but got an automated response that made no sense.
Booking ID: Y9Q98214
Email: it won’t let me share my email address
8 July 2026
Unprompted review
Reply from OYO Rooms
Hi Anna, we understand your concern and sincerely apologize for the inconvenience you experienced while trying to cancel your booking. As requested, your booking has been successfully cancelled, and we have also shared the confirmation with you via email. If you have any further questions or require additional assistance, please feel free to reach out to us anytime. We'll be happy to help.~UC
Oyo cancellation
Oyo. . My Booking Ref is XOCR1884, made and paid for on 3rd July 2026.
It was cancelled next day by phone and i have the email to prove it.
At the time of booking, you said no money would be taken immediately but you still did!
I am still waiting for my refund, which you now deny actually exists. What are you going to do about it???
By the way, i am a Trading Standards Officer and therefore know the Laws inside out. I suggest you action my refund immediately!!
So next day i phoned you and was promised an email withon 2hrs ref the refund. Nothing came!! So more lies and attempts to avoid refunding me!!
3 July 2026
Unprompted review
Reply from OYO Rooms
We'd like to inform you that your refund has been initiated, and the relevant details have already been shared with you. Please note that the refund amount will be credited to your original payment method within 7–14 working days, depending on your bank's processing timelines. Thank you for your patience and understanding. ~dc
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