Oyohotels Reviews 8

At OYO Hotel and Casino Las Vegas I canceled my reservation within the fully refundable period and received written confirmation stating that my refund would be processed within 7–14 business days.
However, I have not received the refund.
Since then, I have contacted the hotel and OYO multiple times and received inconsistent responses, including both a refund denial and later a statement indicating the refund had been processed.
At this point, the issue remains unresolved and is currently being handled through the Better Business Bureau.
I recommend that future guests carefully review cancellation policies and keep all documentation, as resolving billing issues may require significant follow-up.

BOOKING ID : NRMQ8198 Room 258 - NOT 132, as the Welcome email that turned up at 9pm the day we checked out stated. Is this a way of covering your tracks?

To summarise, we experienced an incident in which the hotel’s access‑control measures did not function as expected. This included inadequate restriction of access to guest areas and a failure to ensure that only authorised individuals could enter our room. Such conditions pose a significant safety risk and fall below the standards reasonably expected of a hotel. One would assume that you are aware that in the UK, hotels are expected to maintain safe premises, including controlled access to guest rooms, restricted staff‑only areas, and measures that prevent unauthorised entry; this should be all part of your general health and safety duties and care for guests.

We request that you:

Conduct a full investigation into this incident.
Review the access‑control logs associated with our room (258) and the relevant procedures for monitoring the health and status of the locking system which should be managed from a secure location within the management office. We also urge you check the Fire safety logs to ensure that the fire system is not neglected in the same way. Please confirm this when this is done.
Confirm what corrective actions will be taken to prevent similar safety failures.
Provide a written response outlining your findings.
Given the severity of the breach and the impact it had on our stay, we believe compensation is both appropriate and necessary. I therefore request the following:

A refund for the full cost of our stay.
Reimbursement for any losses or expenses incurred as a result of the incident.
An additional goodwill payment in recognition of the distress and inconvenience caused.
Please confirm receipt of this request and advise on the steps you will take to resolve this matter swiftly and efficiently. If an appropriate resolution is not provided within a reasonable timeframe, we will escalate the issue to the relevant regulatory bodies, including local health and safety authorities and Trading Standards.

We look forward to your prompt response. So far it has been days without any action.

13 March. Still no response.

Please reply to my complaint. I have heard nothing from you at all. This is shocking and I will be escalating the issue. Your lack or response shows the same level of care we were shown during and after the incident.

16 March
A week has now passed and still no response. We will be escalating this to Trading Standards.

At the Sumpter, SC location. The room smelt like marijuana, evidence of bedbugs, condoms in the dresser drawer, curtains on backwards, lighter and set of earrings under the nightstand, mattresses piled outside an adjacent building of theirs. We had two small children under the age of 5 so the smell was unacceptable. We had to book somewhere else. Management refuses to give us a refund saying the room was clean and we stayed there. We were in the room 10 minutes tops! None of the bedding or towels were moved and we were in a noticeable van that I know they noticed not come back! They are liars and disgusting. Place needs to be condemned.

We booked 2 nights at Sherwood Palms hotel, after night 1, we woke up to no water at all from hot tap in in shower, no electricity in room. We couldn't shower or have coffee, cell phones weren't charged. Place was a dump.
We immediately notified hotel and central resevations we were checking out and wanted a refund of 1 night.
Central reservations promised to find us another hotel for 2nd night as we were 300 miles from home. They never did as promised, despite numerous calls to them, and many promises later. they didn't even bother to call us back ever.
Trying to get refund is even harder, a month later and still no closer, again just promises, despite approving the refund. We have called possibly 15 times, and get same answer everytime, we processing it, you will get it in 2-3 days. A month later, still nothing.
Do not waste your time with them and if you are desperate, dont pay till you've phyisically check out hotel, before paying anything, dont accept photos on website as real, they are nothing like what you get.
Management was rude and arrogant. Central reservations no help either.
Obviously they accept any dump to claim they have so many hotels in group, definelely quality isn't a criteria.

I used hotels.com to book a stay in the OYO King William hotel in Greenwich overnight whilst working in London in April 2021.

I arrived at the hotel at 7pm to check in and it appeared closed.

I called the customer service number in my booking email and was told that the hotel was closed due to Coronavirus but that they could book me into another hotel on the other side of the city. I told them this wouldn't work as I needed to be in that area early in the morning so I needed them to refund the booking and I would find somewhere else to stay. They said that they would refund me and it would take up to 7 days to clear.

14 days later I checked my account and no refund. When I contacted them again they told me I needed to speak to hotels.com to arrange this.

I spoke to hotels.com and they told me that they needed to have the refund confirmed by OYO but that when they spoke to OYO they were told that the booking was non-refundable. When I pointed out that it was not me that cancelled the booking, the hotel was closed, I was told that they would need to escalate the issue to get it resolved and I would get a call back in around 48hours.

6 days later I had still heard nothing and so I called again. I was told the same thing. The refund needed to be approved by the OYO cancellations team (inspite of the fact that the hotel wasn't even open) and that I would need to wait for someone to get back to me about it.

It is now a month after the date I originally booked and the hotel is still holding my money.

Do not use this hotel and do not use hotels.com either.

I had 2 rooms booked in OYO Finchley London hotel for August 2020. I rang the day before to check all was ok and you said my 2 rooms had been cancelled because of coronavirus and my 2 rooms were given to homeless people. I have rang/emailed numerous times and OYO say they are looking into it and will get back to me but after all this time they have not bothered. Be very carful when booking with these people as their customer service is absolute rubbish and they are completely ignoring me..

They are crooks and liars lousy poor accomodations at the Louisiana baton rouge east location which included drug dealers , no hot water and cigarette smell and dirty sheets and room with no smoking allowed. They told me over a month ago and about 30 calls later I'll receive a refund! Excuses after excuses I even 3 way called them with my bank! Third world Indian mentallity! Hotel.com even comped me a free night somewhere else. Because they felt alwful about the service I received. Never ever stay with them. I'd rate it less if it would allow me - 4 stars ! That's how bad these crooks are!

For those planning on staying in OYO Hotel and Casino Las Vegas, be sure to check their nightly resort fee!!! On top of the costs for your room, they will require you to pay a fee of more than 40 dollars a night and not inform you about this on their website or during the check in or check out in the hotel. They will ask you to pay a deposit, which will not only include that (100 USD) but also their absurdly high resort fee! The worst thing is that this hotel did not mention anything about this until I emailed them about this matter every day for two weeks. Be aware of this lack of services when booking for this hotel!