Oxford Products Reviews 137

If you are lucky and don't have a faulty product then you will be fine. The issue arises when the product is faulty and you contact Oxford, they are not good at resolving the problem.

I had a faulty indicator. I had two sets, one front and one back. They were on a bike I was building. I didn't have the receipt anymore(who keeps them for every single thing they buy, they cost 20 odd quid). I spent many hours troubleshooting the problem including fully rewiring all the lights, tried a new relay but nothing worked. It didn't dawn on my that one of the indicators might be faulty but it turned out it was.

I was asked to make a video for them showing this which I did but after I went to the effort of that they then said I needed to send it in for investigation. Bare in mind this has taken many days of emailing back and forth. The indicetors are a low value item and my bike is now overdue for being on the road and can't be used.

I would have expected once they saw the indicator is 100% faulty they could have shipped out a replacement which at a cost to them of only a few pounds but no they would not do it.

If it was a high value item I could have seen the need to send it in for testing etc but it is not and postage costs to me would almost negate the point of shipping it to them. Utterly pointless. The main gripe being all the time my bike is unusable.

I have had a lot of Oxford products over the years on many different bikes but now I will have to think twice as if you have a problem with any then you are going to probably have lots of issues dealing with them.

It doesn't take much to have good customer service but Oxford have a lot of improving to do. They've just lost a loyal customer for a matter of a few pounds.

Called customer services when I found out part of my adjustable leaver guards was missing after a ride and they replaced it for me without question. Great service and very helpful. Couldn't ask for better.

This is the second cover that I have purchased for my motorcycle, the first one tore in the winter, I contacted the Seller and he informed me that it was small and that's why I would have forced it, I bought a larger one as suggested and after only months of use it has already been used. The lock broke, I contacted Amazon and they sent me to the brand, I contacted the brand who informed that the cover was suitable for my motorcycle, in other words, in any case, you (the customer) will be responsible for the poor quality. .

Emailed oxford as I brought solariser charger online from sportsbikeshop but it was missing some window sucker pads they looked through there return products and found me some as they don't sell the spare parts they sent them next day free of charge they went above and beyond will definitely be buying from them in the future there customer service is fatastic

Top notch, great product (the little explorer bike seat, it’s truly one of my favourite things, having my kid up front with me on a bike ride) and fantastic customer service. Can’t fault.

The covers they now produce are poor quality and will be lucky if they see two winters without falling apart,I have six of them stormex and rainex. First the tape on the seams comes off on the second year, after that the plastic window for the solar charger starts to disintegrate. and the rainex starts to rip on the lower sections. have used these for years but won't buy any more. But the chains,locks & side bags are good, still use these

Had an issue with my motorbike cover and Oxford resolved it promptly. Great customer service.

Absolutely top customer service. Very happy with the prompt and helpful response from Katie. As good as it gets :)
Thank you !

I recently needed to exchange a tank bag (nothing wrong with it I'd just ordered the wrong one). I spoke to customer service, posted it back and received the replacement within 24hrs ! I cannot fault the professionalism and empathy of the Dept.

Had great customer service from oxford products after 2 replacements because of rips in material and they replaced with out question , 10/10

Oxford look after their customers well. I bought a pair of their Oxford Jeans at the NEC from a London based supplier, the jeans turned out to be faulty and rather than travelling down to London I went straight to Oxford products. They could not have been more helpful and sorted my problem out. it is backup service like this that gives me the confidence to buy Oxford products.

Customer service from Oxford Products Ltd second to none. I had a problem with a broken clip for my HJC intercom. HJC,Sena, the manufacturer couldn’t help me but Oxford went the extra mile and sent me a new clip free of charge. Excellent. Thank you very much Katie Rudman for helping me. ⭐️⭐️⭐️⭐️⭐️

I bought a chain tool and one of the parts in the box was incorrect. I contacted Oxford Customer Services, discussed the issue and the new part was with me in 48 hours.
The quality of a company is not their product, but how they react when things go wrong.
Oxford are a quality company.

I had a problem with a motorbike cover that was just out of its 12 months warranty period. When I contacted Oxford they were brilliant and sent me a new one without hesitation. I would recommend them to everyone. Thank you Oxford

I purchased some heated grips & whilst fitting them I lost a small part (my fault) & I contacted their customer service team who were brilliant. Initially I was told that they would call me back with a solution & I expected to never hear from them again, but within 5 mins they called me back. They sent out a replacement with next day delivery. They were very helpful & I was not made to feel an idiot for something that was my mistake - thank you Katie!

Had a minor problem with a pannier bag recently. Contacted support via email and they were quick to respond and supplied me with a replacement part. Very pleased with original product and subsequent customer service I received.

Contacted customer services about a heater grip that had failed. Their response was immediate and a replacement grip arrived the next day. Excellent service.

Touring in France. Stitching falling apart on brand new Drystash T45. Can’t strap it to the bike any more. It is waterproof though.

Purchased rear stand, ox286. Despite tightening bolts on arms they are still prone to sideways movement. That's unsafe for lifting motorcycle

I contacted customer services on the 04/08/2023 by email and returned a faulty battery charger on the 07/08/2023 i received a new replacement on the 09/08/2023 , that's what I call great service !!