Oxford Products Reviews 135

Oxford locks 🔒
Can you please tell me why you give people like me a small tag 🏷️ to get spare keys 🔑 cut and not a card that tells me what lock 🔒 is what because I have got several of your products ( lock 🔒 wise) and I ain’t got a clue 🕵️ what one ☝️ is for what lock 🔒 because It’s not stamped on the small plate that is given to put on your key rings for spare’s 🤷
Pretty much useless in that way ain’t you
At least put beast disc lock 🔒 or beast lock 🔒 so customers know what is going on and it ain’t even inside the original box 📦 when you purchase it brand new 🆕 👎

Bought a screamer 7 disc lock from a "local, well respected retailer" here in the North East.
Kept having a problem, despite lock only being 3 weeks old. Retailer wasn't helpful or interested.. (won't be buying there again despite their alleged "good reputation")
I emailed Oxford products, asking if they had this issue, thankfully the email was answered by Katie, a reply came almost immediately, I explained it seemed to be intermittent, Katie asked if I could video, 2 days later I captured problem.
Katie despatched a new battery, which arrived quickly, and solved the problem.
Excellent, outstanding customer service from Katie.
Restored my faith, you can't beat customer service like that.
Well done Katie, you are a credit to Oxford products.
Keep it up, your customers appreciate your help.

Recently got gifted Oxford Hot Grips Pro from my partner. She got them from an eBay retailer. The grips failed after a couple of weeks. The seller didn’t want to know, eBay would not get involved because it was over 30 days since the order was placed. I contacted Oxford customer services and a replacement controller arrived within 2 days.
Excellent customer service.

Pretty disappointed with Oxford motorcycle clothing customer services. They seem far more interested in fobbing you off to the retailer, than sorting out issues directly with their customers.
I bought a set of Rockland motorcycle jacket and trousers, almost £450 worth, from the visor shop online 11 months ago. The textile, 3 layer system is advertised as being waterproof, it isn't !.
As the online shop is based in Ireland, and i'm in Cornwall, I contacted Oxford customer services direct. After explaining that the trousers failed during a trip to Wales and I was soaked within an hour, sending photos etc, I was advised to return the items to the retailer. As the postage, and insurance costs are very expensive for bulky/heavy items, I have been left frustrated and disappointed with Oxford clothing.
Lessons learnt, buy locally so items can be returned easily, don't buy Oxford clothing as they're really not interested in customer support.

I have used OXFORD products for many years and have always been delighted with these.
Recently I purchased a new set of heated grips for my Yamaha T7. Long story short, I would advise not to use the supplied superglue as it goes off far too quickly resulting in the adhesive going off before you can realistically fit the grip (under 60 seconds from the time I broke the seal on the bottle until the grip got completely stuck 2/3 the way on).
Reaching out to Katie at Oxfords Customer Service team, I explained what had happened. Katie was outstanding; very professional, helpful and resolved the problem straight away. A replacement grip is on its way, no fuss, no argument just great customer service.
Problems arise, stuff happens. But how the company stands by its products and customers and resolves these, is what separates companies from great companies. It’s nice to be to see a world-leading UK supplier flourish in an extremely competitive space.
Thanks for your help Katie!

I’ve written one review which has suspiciously disappeared? So I’ll try writing in a second one I bought some hot grips and my recommendation would be to you do not use the superglue as they suggest in their instruction manual. I ended up buying a second set the glue went off so quick I couldn’t get the grip fitted in time And there customer service is rubbish. They’re not interested once they’ve got your money. You’re on your own.

For life truly means for life. Had damaged my T30R tail bag beyond repair and the lovely people at the oxford team were more than accommodating to help replace/fix my bag. Couldn't recommend their products enough, will solely be using oxford for any motorbike bags/luggage for life.

I have used a few oxford products and they have been solid. Good prices solid quality. Ive dropped my cbr650r recently which bent my lever guard screw and after contacting them they were willing to send a replacement completely free of charge! Amazing customer service and very quick to respond.

Always a pleasure to deal with, very helpful team , great products and easy to work with. Special praise to their rep, Josh, who goes out of his way to help small businesses like ours.

Oxford products customer service are amazing, very helpful and responsive. I had fitted the Oxford products hand guards they fitted well but I had not tightened the screws on one of the brackets securely and had not used loc tite which unfortunately resulted in the LHS falling off mid ride (first out after fitting). Customer services have sorted me out with a replacement part at zero cost! I can't give enough praise for there fantastic service. I don't normally give reviews but on this occasion it was well deserved.

Oxford customer service is fantastic.
I had an issue with a well second hand bike cover and customer services stepped up to make sure I had full support, I can’t rate them high enough, no wonder they are a world leader in the motorcyclist world

I bought an Oxford Aqua T-70 Roll Bag in November 2023, from Sportsbikeshop and had used it for Motorcycle Camping at Rallies. I found that one of the top side-release buckles could pop open when you pulled the compression strap really tight. The Roll Bag was out of guarantee and out of Sportsbikeshops very generous 365 day return window. I contacted Oxford Products, through their Website Contact Form and Katie Rudman got right back to me. Oxford couldn't replace the Roll Bag, but sent me 2 new side release buckle free of charge, by RM first class post. I can get these sewn on to replace the defective buckle.
I'd just like to say what great customer service and even when something is out of guarantee, Oxford Products found a way to help.
Thanks Katie 😎 👍🏻

I had to return a HJC i100 helmet that had developed a fault with the gear mechanism. I had no receipt but was asked for bank statement to prove purchase which I was happy to send. The helmet was sent on a Tuesday and returned repaired on the Thursday morning. Exceptionally quick service and would like to thank Chloe on the after sales team for her help.

In January this year I purchased a pair of Oxford Metro 2 Trousers. Having worn them quite infrequently, in May the reflective patches became detached from the fabric on both legs. Having contacted Oxford Products (the manufacturer) and Sportsbikeshop (the seller) the trousers were replaced for a new pair without a quibble or delay. Excellent customer service from both companies.
Notwithstanding the above minor matter, the Oxford Metro 2 Trousers are excellent in use and while the fit is perhaps a little oversized they are of very good quality and excellent value for money. Oxford Products offer some of the industry's best motorcycle apparel with a wide range of products at a good range of price points and the Metro 2 Trousers are no exception.

Disgusting Behaviour of the person in Pic telling a member of the public what to do and swearing at him. He is doing a legal activity the industrial estate is publicly accessible. You may own the building but very doubtful as most are rented, BUT for sure you dont own the Air Space. I suggest you retrain your staff and guy claiming to be the owner. Can't believe there's idiots like this in my home town your utterly disgraceful. I will come with my Drone then see what you'll do.

Oxford Melbourne 3.0 jacket, good fit, seems to be well made, I just wish they had spent an extra 10 bucks on the zips, what an absolute pain !! The pocket zips are almost impossible to find with gloves on as the zip tab is so small and when zipping up the sleeves after putting the jacket on, 80% of the time, again because the zips are off a baby's jump suit, they get caught up in the jacket material, its a bit sad and annoying because otherwise a good jacket and very good value

My Tracer 900GT was lowered to suit my short legs but I found that the centre stand was grounding on some bends. I removed the centre stand, now only used for servicing at home.
The Oxford Snapjack V3 seemed the Ideal tool to allow me to repair punctures on the road.
Great bit of kit but if you buy one make sure you set it up to fit your bike before heading out on tour.

I bought a pair of Oxford Digby boots just over 12 months ago.
I was generally pleased with the apparent quality.
The boots were really difficult to get on (and off) but while being a bit stiff, they were fairly comfortable.
For that reason I didn't wear them much, as I would choose something easier to put on.
As time went on I revisited them this year and they were becoming easier to get on, and the tightness was beginning to ease.
Unfortunately I recently noticed that on one boot the upper has come away from the sole.
Despite them being more than 1 Year old, I thought this was due to a manufacturing fault not reasonable wear and tear.
I contacted Oxford by email and got a fairly prompt response.
They pointed out that they were out of the one year warranty, but if sent them back they would take a look.
This I did, and got a message offering a 40% discount on another Oxford product. They gave no explanation of the failure, I not sure if anyone there has even looked at them.
I have replied again asking for some sort of report, but so far have heard nothing.
I generally like Oxford products and my current "Real" motorcycle boots which I use for touring are one of their products. They have lasted years.
I am disappointed to have problems with something I have worn less than 20 times.
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### UPDATE #######
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We have had further communication and Oxford have agreed to supply an alternative boot, at a discount.
I've not yet received them, but given that thus far they have communicated well I am optimistic.
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### FURTHER UPDATE ###
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The replacement Hardy Boots have arrived.
All together a better boot than the Digby. I am using them.
They were a bit stiff initially, but having worn them 5 times that is easing.

I had a problem with my 31/2 year old Oxford Optimser not charging: the customer service dept not only gave advice with problem but also supplied the required replacement part speedily and for free.

Bought two Oxford screamer disc locks to protect my motorcycle, and the alarm element has been intermittent, finally failing completely after just 8-months use. While Oxford reluctantly provided a replacement alarm module "as a gesture of goodwill" (because I couldn't obtain warranty support from the Amazon retail channel), both replacement alarm modules then went on to fail within weeks, rendering both (expensive) disc locks useless. When I then asked for a refund because I've lost confidence in the product, they then decided they were not prepared to support their product any longer, referring me back to their retailer (Amazon, who they formally state is not an authorised retailer... go figure). So all in all, not only is the Oxford Screamer Disc lock poor quality, but the manufacturer are not prepared to stand behind their products, and their Customer "support) just doesn't care: computer says no attitude.