I’ve been taking TRX tablets for just under 6 months and I think I can see hair growth and my hair seems fuller, at least that’s what people tell me. I will continue with the tablets for the foreseeab... See more
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Once I had an issue with the delivery. It was before Christmas so I have ordered a hand cream as a gift. I was very nervous to get it on time. It took very long time and 3 redelivery attempts to resol... See more
Great experience with the delivery, everything well planned in advance. I receive emails advising the product will be charged to my account, and when it is dispatched. It always arrives before my pr... See more
Company replied
Just in time delivery for a proven product.
Company details
Written by the company
Oxford Biolabs is a nutraceutical and cosmeceutical company that develops a range of naturally-based products aimed at combating unwanted signs of ageing, such as hair loss and premature greying, maintaining a youthful skin and normal immune system. Since 2009, the company has been pursuing the development and distribution of scientifically tested products backed by world-class research. The existing brands under Oxford Biolabs include: 1) TRX2®, a naturally-based molecular hair regimen that has been designed for those people who experience hair loss and thinning; 2) Melaniq® Food Supplement for Hair Pigmentation, which has been developed to focus on the prevention of grey hair; 3) DRM4® Molecular Food Supplement for Skin which was specifically formulated to activate, stimulate, and promote healthy skin through powerful antioxidants like vitamins C, E, B2 (riboflavin), and the essential micronutrient selenium; 4) Advanced Care Range of Products - Thickening and Styling Cream, Volumizing Shampoo, Bio-Active Conditioner and Nourishing & Anti-Oxidising Hand Cream. 5) Eyelash Vitality Serum which improves eyelashes, making them thicker, longer and healthier-looking 6) Molecular Food Supplement Immune+ that supports the immune system This page contains reviews about TRX2®, Melaniq® and about other products produced by Oxford Biolabs®.
Contact info
Robert Robinson Ave., OX4 4GA, Oxford, United Kingdom
- +44 800 808 5251
- support@oxfordbiolabs.com
- www.oxfordbiolabs.com
4.3
Excellent
425 reviews
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Replied to 100% of negative reviews
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Reply from Oxford Biolabs Ltd.
Thank you for sharing your feedback!
Our Customer Service team will be back with you to help with your experience and answer your questions.
UPD Our CS team reported there was no reply from you to their email, so we would like to share the following information here:
The result from taking Melaniq® can vary between individuals. However, first visible signs of slowed down hair colour change may be expected as early as five months after first taking the supplement, provided the dosage recommendations are followed carefully.
Reversal of grey hair should not be expected. Melaniq® is developed for men and women who are experiencing greying in the early stages, or those wishing to delay the onset of grey hair. The effect in more advanced stages of greying will be less pronounced.
Yours Sincerely,
Oxford Biolabs
Every 3 Months i use my reward points…
Every 3 Months i use my reward points for 10 euro discount. But a few times it went wrong. I Apply it in the website through my personal account. So thats a bit awkard
12 February 2025
Reply from Oxford Biolabs Ltd.
Thank you for sharing your feedback.
Your regularly used discount is a €15 off.
We can see that our support team had a chat with you regarding this matter. It looks like the discount code was not applied. They issued a €15 refund and deducted 1500 points from your balance for the recent order.
Additionally, we can see that they applied a €15 discount for your upcoming order so it looks like everything is sorted.
You are welcome to reach out to our support team if any help is needed in the future.
Yours Sincerely,
Oxford Biolabs
No improvement yet after 3 month
I have been using Melaniq daily for three months. Unfortunately, I cannot say that it has led to any noticeable improvement for me. Of course, I can't judge how things would have developed without it. I have black hair and will give it another try for another three months. However, given the high price, I cannot currently recommend it without reservations. That being said, I do believe the product is of high quality, at least judging by the packaging.
29 January 2025
Unprompted review
Reply from Oxford Biolabs Ltd.
Thank you for sharing your feedback!
The result from taking Melaniq® can vary between individuals. However, the first visible signs of slowed-down hair colour change may be expected as early as five months after first taking the supplement, provided the dosage recommendations are followed carefully.
WHAT CAN I EXPECT?
- Support of normal hair pigmentation.
- The supply of important nutrients necessary for melanin biosynthesis that can help to slow down the process of greying.
- No major side effects.
- No hormone interference.
WHAT SHOULD I NOT EXPECT?
- Reversal of grey hair. Melaniq® is developed for men and women who are experiencing greying in the early stages, or those wishing to delay the onset of grey hair. The effect in more advanced stages of greying will be less pronounced.
- An immediate effect. Taking Melaniq® regularly and over a prolonged period of time is critical to success.
We have customers who have been taking Melaniq® for years and there are indeed very positive cases. As people age, their chances of going grey increase because hair follicles start losing the ability to produce pigmented hair. For many, the process of greying begins in their thirties, with 74% of men and women going significantly grey between the ages of 45 and 65.
Yours Sincerely,
Oxford Biolabs
Their Immune+ vitamins are great
I've been using their Immune+ vitamins for a few years, especially during the winter season and they've always worked very well. Much more strength, less tiredness and morning wood as a bonus. I tried a couple of alternatives for comparison but quickly switched back. So yes, I can definitely recommend their vitamins.
21 January 2025
Unprompted review
I like the product but…
I like the product and have always had good customer service.
BUT I dislike the packaging intensely. Far too much unnecessary plastic. In this day and age companies are becoming very inventive on how to package their products without plastic, so you should do better.
14 December 2024
I liked the product
I liked the product. It did help me grow more hair. I like the customer service in that they removed the excess packaging before sending the product to me. I did NOT like that when I delayed a shipment and wrote to them that I would contact them when I was ready for my next shipment that they sent it anyway, charging me $180 without my approval. I therefor candelled my automatic shipment.
7 December 2024
Reply from Oxford Biolabs Ltd.
Thank you for sharing your feedback.
We are glad you liked our product. As for the automatic charge, we can see there were declined payments and you informed us that you would be getting a new card. In a couple of days, the charge went through so we thought you replaced the card and we informed you about the successful order right away.
Please accept our apologies if that caused any inconvenience.
Our team is ready to help at any time. Feel free to reach out if necessary.
Yours Sincerely,
Oxford Biolabs
After my order was completed
After my order was completed, nothing happened and no parcel was on the way to me. I contacted customer service and they fixed the problem as a new parcel had to be sent from the supplier.
5 December 2024
Reply from Oxford Biolabs Ltd.
Thank you for your feedback!
We found out that the original order was returned back to us because DHL lost customs documents so we had to create a new shipment.
Please accept our apologies for the delay!
Yours Sincerely,
Oxford Biolabs
Always a great service!
11 December 2024
Have been using TRX2 now for 4 years…
Have been using TRX2 now for 4 years and my hair is unquestionably thicker, fuller and much better condition overall
12 November 2024
Great service
Great service. Quick and helpful replies. Great deal of flexibility in accomodating my needs eg on temporarily pausing supplies
8 October 2024
On time delivery.
9 October 2024
Strange rewards
I often receive email "Rewards available" but it is not clear how much point in maximum I can use at one time. I receive your goods every 3 months. Before September delivery, I claimed 150 points twice. I was not sure if the second one can be claimed, but you sent me email to offer this after the first claim. Then after all, no point has been used and full amount has been charged. I have no idea how I can use the points.
13 September 2024
Reply from Oxford Biolabs Ltd.
Thank you for your feedback!
To view your balance it is necessary to log in your account. You have over 8000 points at a couple of unused discount codes.
We have applied one unused code for your upcoming order.
You can learn more about how to apply discounts in our quick visual guide
https://support.oxfordbiolabs.com/hc/en-us/articles/360019511280-Introduction-to-Loyalty-Program
Yours Sincerely,
Oxford Biolabs
Reliable product
They warn me about upcoming subscription payment so I can delay or cancel, deliver promptly, TRX2 product does what it says.
16 August 2024
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