I didn't read these reviews before ordering! Don't be like me. Ownaj promises a lot and delivers nothing, with no customer service at all. I placed a pre-order in August 2025 (for Nellies Nest Ga... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's like scam... I mean Few years ago it was actually business. For now, it's just scam. They never send your order, they never respond, they never refund your money. Also no way to check shippin... See more
Terible experience. Waited months and wrote several emails before got any sign of order being shipped. And this sign was invalid tracking link :((( Still trying to reach them. Do not believe that the... See more
We ordered Christmas gifts for our son which we were hoping would arrive in time for Christmas. With major shipping delays and the items being shipped internationally to Canada, we had to contact Owna... See more
Company details
Information provided by various external sources
We're a full service clothing company that designs, manufactures, and prints premium clothing for popular Twitch and YouTube broadcasters.
Contact info
1.7
Bad
141 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had ordered some vinesauce…
I had ordered some vinesauce merchandise and two of the special mugs that came out for it. One of them (the normal one) came perfectly fine but unfortunately the dark shroom was broken on the lid on the inside likely due to transit. Jake, whom i spoke with, was very kind, communicative and helpful in sending me a new one! Fast shipping and great service. Definitely recommend :)
12 August 2020
Unprompted review
Best company I have ever dealt with
Best company I have ever dealt with. The customer service is on point, and I don't recall ever getting an automated message. Their products are top quality and last almost forever. I've bought several products from them and will continue to do so, so long as my favorite streamer is associated with them. Won't ever expect anything but the best from Ownaj on all fronts.
12 August 2020
Unprompted review
Excellent customer service
Excellent customer service. Responded to my question within hours of sending, with an eta on the arrival of my items in question. They do separate items within an order, so I have received them in seperate packages but still with no issues as of yet. I have made multiple purchases for items and will continue to do so due to my positive experiences.
11 August 2020
Unprompted review
Awesome support!!
man, these guys are awesome on customer support. got back to me within an hour! crazy! they helped perfectly with no arguments.
29 May 2020
Unprompted review
Absolutely great customer service
Absolutely great customer service! I ordered 3 plushis from pelo and one arrived without an arm so they sent me a new one. And very friendly and fast responses to all my emails. I was quite skeptical since I ordered from overseas but they were very kind and informative and helped me throughout the whole procedure! Big ups to pelo and ownaj! :)
26 April 2020
Unprompted review
Love my plush
Love my plush! It arrived fast and already bought another from Pelo!
28 January 2020
Unprompted review
Ordered two items
Ordered two items. Only got one - the cheaper of the two - and they won't answer my emails so I can't even sort it out. I was so excited for the product, too.
31 December 2019
Unprompted review
I ordered an item on 10/26/2019
I ordered an item on 10/26/2019, order number 49301, but till now it was not shipped and you are not answering my emails. I need my money back.
22 December 2019
Unprompted review
Does not respond
Does NOT respond to customers. They’ve been paid for expedited delivery but nothing. After three emails and no reply it’s just unacceptable.
20 December 2019
Unprompted review
Why is here no rating ?
Why is here no rating ?
Exellent Merch.
Fast Delivery and Great Support.
14 October 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.