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OVO Reviews 

297,475
•
TrustScore 4.5 out of 5

4.7

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Considering 66,034 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the supportive staff and knowledgeable advisors who handle various account issues with great patience and professional care. People also note that visiting engineers arrive strictly on time and complete maintenance tasks quickly with minimal disruption to the household. However, some customers also noted frustrating delays and persistent difficulties when trying to resolve complex billing issues or reach support departments. A few other people experienced poor communication regarding unexpected charges, incorrect meter numbers, and unresolved administrative errors. Reviewers mentioned being passed between multiple departments without receiving proper assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that engineers and representatives... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives were very polite,... See more

Service

Customers had positive experiences with service, often highlighting punctual, professional, and polite... See more

User experience

Consumers find user experience to be positive, highlighting polite and knowledgeable staff who explain... See more

Response time

People report positive experiences with response_time, highlighting fast phone connections and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The telephone line was very crackly , Answering the automated system was difficult at times because of actually describing what I wanted and it wouldn’t accept my correct date of birth and post code... See more

Rated 5 out of 5 stars

Had a problem with our solar FIT installation and wanted re-assurance that a repair would not impact our current FIT agreement. My mind was put at rest by the support caller. I was also informed tha... See more

Rated 5 out of 5 stars

I rang to inform OVO that my mother had moved into care and that I wanted to reduce the standing order payment. April the customer adviser was very helpful, polite and friendly. She made the whole p... See more

Rated 5 out of 5 stars

Really pleased with the Engineer who completed the annual service. Presumably freelance/contracted to OVO with it being Ewens Energy that arrived. He was polite & well mannered & completed the service... See more

Company replied

Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company
  4. Green Energy Supplier

About OVO

Written by the company

OVO Energy

Join us on the path to energy that’s better for you, better for your wallet - and better for the planet.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

297K reviews

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4.7

All reviews

(297,475)

65,205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

OVO energy FIT team

Excellent experience with OVO energy FIT team.
They called to confirm receipt of my email enquiry and advise of the process involved, very helpful and polite

19 August 2026
Rated 5 out of 5 stars

OVO has always been brilliant

OVO has always been brilliant, and I genuinely have nothing negative to say about them. The customer service has been excellent every time I’ve dealt with them. I’ve just spoken to a lady who was probably the nicest and funniest person I’ve ever spoken to when dealing with a company! She was an absolute pleasure to speak to and really made my day. Huge credit to OVO for having such amazing people on their team! 👏😊

20 August 2026
Rated 5 out of 5 stars

Very helpfula and efficient.

The advisor I spoke to was very helpful, answered all my queries and clarified the issues I had. She was very efficient, professional, and also friendly. All in all it was a pleasant and constructive experience.

20 August 2026
Rated 5 out of 5 stars

Understanding bereavement

The gentleman I spoke to was very understanding as I lost my wife last year and I had forgotten to inform them , he put my mind at rest and was very helpful in changing what needed to be done

20 August 2026

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